Admins can create or delete entry IDs, which are used for integrating with the Zoom SDK and adding entry points for video, chat, or SMS flows.
Note: For more information on configuring entry points for video, chat, or SMS flows, see the instructions on the Zoom Marketplace.
This article covers:
Prerequisites for managing entry IDs
- Account owner or admin privileges
- Pro, Business, or Education account
- Zoom Contact Center license
How to create an entry ID
- Sign in to the Zoom web portal.
- In the navigation menu, click Contact Center Management then Preferences.
- Click the Entry ID tab.
- Click Create.
- Enter a display name for the entry ID, then click Create.
The new entry ID will appear on the list. -
Add the entry point to a flow.
How to delete an entry ID
- Sign in to the Zoom web portal.
- In the navigation menu, click Contact Center Management then Preferences.
- Click the Entry ID tab.
- Locate the entry ID you want to delete, then click Delete in the last column.