Managing entry IDs

Zoom Contact Center admins can create or delete entry IDs, which are used for integrating with the Zoom SDK and adding entry points for video, chat, or SMS flows.

Requirements for managing entry IDs

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Contact Center license

How to create an entry ID

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Contact Center Management then Preferences.
3. Click the Entry ID tab.
4. Click Create Entry ID.
5. Enter a display name for the entry ID, then click Create.
   The new entry ID will appear on the list.
6. Add the entry point to a flow.

How to delete an entry ID

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Contact Center Management then Preferences.
3. Click the Entry ID tab.
4. Locate the entry ID you want to delete, then click Delete in the last column.

Note: For more information on configuring entry points for video, chat, or SMS flows, see the instructions on the Zoom Marketplace.