Zoom Contact Center is an omnichannel contact center that's optimized for video and integrated into the same Zoom experience. Zoom Contact Center brings unified communications together with contact center capabilities.
For example, let’s say your organization is a software firm that supports customers in the US and Canada who use MacBooks and Windows laptops. If a French-speaking customer calls in asking for troubleshooting the Windows client, Zoom Contact Center can route them to a tech support agent that speaks French and is proficient with handling issues for Windows.
This article covers:
If your Zoom admin assigned you a Zoom Contact Center license, you will see Contact Center in the Zoom web portal navigation menu, and the Contact Center tab in the Zoom desktop client.
Before taking inbound calls, follow these steps to get started:
While in an active engagement, use these features:
While in the wrap-up period for an engagement, use these features: