Customers that have a Zoom LTI installed can migrate their meetings and videos from their old LTI to LTI Pro by having Zoom Support “Migrate to LTI Pro” for a customer’s account. Ideally, this process should be scheduled at a time when users of the old LTI will not be adding or updating Zoom meetings with the old LTI. After the migration is done, meetings and videos that appeared in the old LTI will appear in LTI Pro.

For additional troubleshooting, submit a request to Zoom Support.