Getting started as a Zoom Events attendee


Zoom Events is an immersive platform where consumers can enjoy new interactive and engaging virtual experiences from creators of all sizes: from large media organizations to creative individual hosts.

This article covers:

Prerequisites for Zoom Events attendees

Note: For attendee access to the latest Zoom Events and Webinar features, we highly encourage attendees to update to the latest version of the Zoom desktop client/mobile application.

How to navigate Zoom Events

Zoom Events provides an organized event browsing experience for attendees.

Sign in to Zoom Events

After you sign in to Zoom Events, you will be directed to the Events Portal.

Attendee controls

In the top header, you only have the Events Portal and Hubs options.

Attendee navigation menu

When you click your profile picture, you can do the following actions:

How to access a hub’s public profile page

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Hubs, then click the hub that you want to view.
    You can also click a hub that you want to view from the left Hubs panel.
  3. View the hub's public profile page information:
    • Featured Events are listed at the top of the tab.
    • Events: The Events section displays the hub's upcoming and past events. You can register for the hub's upcoming events and view details of both upcoming and past events. 
    • On-Demand: View the hub's on-demand event recordings. Additionally, Featured Events' recordings are listed at the top of the tab.
  4. Use the search bar and filters to find an event/recording:
    • In the search bar, enter an event or recording name. 
      Attendees can use a global search across different content types.
    • Use the Sort By dropdown to filter results alphabetically, newest first, or oldest first.
    • Under Filter By, use filters to find the specific event or recording:
      Note: Event and Video On Demand (VOD) filters are hidden when they do not apply to the available contents.
      • Under Type, select the event type checkboxes to filter by.
      • Under Event Timeframe, select the timeframe checkboxes to filter by.
      • Under Event Category, select the categories you want to filter.
      • Under On-Demand Topic, select the video channel (on-demand topic) you want to filter.
        Channel listings will appear on the page, sorted in alphabetical order. Attendees can sort their content and customize how VOD channels are displayed on the hub landing page.
      • (Optional) Under Filter By, click Clear all filters to remove all filters.
  5. From the search results, click the event or recording you want to access.
    Notes:
    • Depending on the host's selected authentication method or registration requirements, you may have to authenticate, register, answer registration questions, or accept the host's privacy policy before accessing the on-demand recordings or events.
    • When a host enables video download for the channel, you can download the video from the video player after you access the on-demand recording. 

View a hub's profile page

A hub's public profile page will display the following information:

Follow a hub

  1. Sign in to Zoom Events.
  2. At the top-right corner of the page, click Hubs.
  3. Find and click the hub that you want to follow.
  4. On the hub's public profile page, click Follow.
    You will receive an email, notifying you that you're now following that hub.

How to view the event details page

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs, then click the hub that you want to view.
    You can also click a hub that you want to view from the left Hubs panel.
  3. In the hub, click the Events tab.
  4. Click the Upcoming Events or Past Events tab.
  5. Find the event you want to view and click it.
    The event profile (event details page) will appear.

Note: You can access the event details page if the event details page link was shared with you.

The event profile displays information about the event, the host, and the event agenda. You can also register for an upcoming event, view your ticket, or join an event lobby from this page.

View the event profile

On the event details page (also known as the event profile), you can view the following information for events:

Event profiles have 4 tabs: Sessions, Speakers, Exhibitors, and Attendees.

How to use payment methods

Add a payment card in your account's billing section

  1. Sign in to Zoom Events.
  2. In the top-right corner, click your profile picture.
  3. Click Attendee Payments & Billing.
  4. Under Payment Method Management, click + Add Credit/Debit Card.
  5. Enter the Card Holder Name and Card Information.
  6. Click Save.
  7. Under Billing Address, enter the billing address associated with the card.
  8. Click Save.

Link a PayPal account

  1. Sign in to Zoom Events.
  2. In the top-right corner, click your profile picture.
  3. Click Attendee Payments & Billing.
  4. Under Payment Method Management, click + Link PayPal Account.
    You will be redirected to PayPal's site.
  5. Follow the prompts and enter the required information to link your PayPal account to your Zoom Events account.
    After you link a PayPal account, you will return to your Zoom Events account's billing page.

Learn more about managing payment methods.

How to register for Zoom Events

Attendees can register for paid and free Zoom Events. Before you can register for a paid event, you must enter your payment method to complete the registration process and sold-to address. The available payment methods you will see depend on what forms of payment the host accepts.
Note: Zoom Event attendees can only register a ticket for themselves.

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs.
  3. Click a hub to see the events available in that hub only.
  4. Click the Events tab.
  5. Under All Events, click the Upcoming Events tab.
  6. Click the event you want to register for.
  7. Complete the registration process.

Learn more about registering for a Zoom Event.

Receive an email reminder for paid event availability

For events that are scheduled at a later date, availability for paid ticket registration will follow the event hub's payment provider requirements. You can view a paid event's registration open date and choose to receive an email reminder to return to the paid event details page to complete registration once it’s available.

Learn more about receiving an email reminder for paid event availability.

Complete pre-registration

If you have been pre-registered for an event by that event's host, your registration process will be expedited and you will not have to go through the standard registration process for an event.

Learn more about completing pre-registration for Zoom Events.

How to join an event

To join an event, users must log in to the Zoom desktop client using the same email account used at their Zoom Events registration/ticket purchase.

There are multiple ways you can join an event:

Learn more about joining a Zoom Event.

How to get started with the lobby

The lobby is the starting point of a multiple sessions event. You can bookmark upcoming sessions, build an itinerary, view speaker information, attend Expo, and learn more about sponsors. You can also watch livestreamed sessions and chat with other event participants.

Learn more about getting started with the Zoom Events lobby.

How to use Webinar Reactions

Webinar Reactions allow presenters to get real-time feedback from attendees and other panelists, without interrupting their presentation or distracting from it. These reactions appear in the bottom right corner of the video or shared content window and fade away after a few seconds.

Additionally, all participants can control their personal views of reactions without affecting other participants’ views of reactions.

Notes:

Select reaction emojis

You can select from the following emojis to send as a reaction:

The reaction will appear to float up from the bottom right corner of the video window.

How to favorite an event

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs.
  3. Find and click the hub that has the event you want to favorite.
  4. Find the event you want to favorite, then click the Favorite button  on the event card.
  5. (Optional) To see the list of events you have favorited, click your profile picture, then click Favorites.

How to share an event

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Hubs.
  3. Find and click the hub that has the event you want to share.
  4. Click the event you want to share.
    The event’s details page will appear.
  5. Click the Share  button on the event's details page.
  6. Choose to share your event through the following options:
    • Email: Click the email icon .
      Compose your email, then send it to share.
    • Social media: Select which social media icon you want to share the event on: Facebook, Messenger, Twitter, or LinkedIn.
    • Share Event Link: Copy and paste the event link to share.

How to contact the host

  1. Sign in to Zoom Events.
  2. Access the event with the host you want to contact the following ways:
    • Access your event from the Events Portal:
      1. In the top-right corner, click Events Portal.
      2. On the event with the host you want to contact, click the ticket icon.
        The event details will appear.
    • Access your event from the Tickets page:
      1. In the top-right corner, click your profile picture, then click Tickets.
      2. In the list of your registered events, find the event with the host you want to contact.
      3. Click View Details.
        The event details will appear.
  3. On the left side, click Contact Host.
  4. Compose your email, then send it to the host.

How to watch video recordings of past sessions

Event hosts may record and make recordings available if they include complimentary access to their event's cloud recording with registration; video recordings can be watched in full screen.

If registration for an event remains open after the event is over, you can register for the event, giving you access to watch the event's recordings.

Note: Multiple sessions event recordings (with given access) are available for as long as the lobby is open.

Attendees can view the session details on an event detail page. On the detail page of each session/recording, attendees can initiate Recording Playback if the session recording is available. If the attendee is recognized and granted access, they can watch the video on a recording playback window. If the attendee is recognized but not granted access, they must complete a registration form to access and watch the video on the recording playback window. If the attendee is not recognized, they will be directed to the registration page and must sign in or register to access the content.

Watch recordings of past sessions

When you register for an event, you will be able to view the event's recording from the following locations:

Watch recordings from the lobby

For sessions with available recordings, the play icon is displayed on the session image, and the Recording Available label is displayed next to the session time. Users can click the card to play the session recording.

  1. Access an event's lobby.
  2. Click the Sessions tab.
  3. Click the session you want to watch.
  4. In the session, click Watch Recording.

Watch recordings from the event details page

Registered users

If you are a registered user, you will automatically be directed to the recording playback page.

  1. Access the event details page.
  2. Click the event details page Sessions tab.
  3. On the session card with the recording you want to watch, click Watch Recording . 
    You can also click outside the session image to open session details, then click Watch Recording.

The recording playback page will appear, and the recording will automatically play when you open this page. If other videos are uploaded by the host, a carousel will display the videos.

Recognized users without access

If you are a recognized user without access, you will be directed to the registration form.

  1. Access the event details page.
  2. Click the event details page Sessions tab.
  3. On the session card with the recording you want to watch, click Watch Recording .
    You can also click outside the session image to open session details, then click Watch Recording.
    An authentication page will appear.
  4. Authenticate and verify your access to watch the recording in the following ways:
    • Sign in with your Zoom account.
    • Verify with your email and enter a security code.

After you verify your access, you will be directed to the recording playback page. The recording will automatically play when you open this page. If other videos are uploaded by the host, a carousel will display the videos.

Users without access

If you are not signed in to Zoom Events or if you do not have access to the event recording (not recognized), you will be directed to the top of the event details page to register for the event to access the recordings.

  1. Access the event details page.
  2. Click the event details page Sessions tab.
  3. On the session card with the recording you want to watch, click Watch Recording. 
    You will be directed to the top of the event details page for registration. A tooltip will be displayed, indicating that you must sign in and register to access the recording.
  4. At the top of the page, click Register. 
  5. Authenticate your account in the following ways:
    • Sign in with your Zoom account.
    • Verify with your email and enter a security code.
  6. Complete the registration page.

After you register for the event, you will be directed to the recording playback page. The recording will automatically play when you open this page. If other videos are uploaded by the host, a carousel will display the videos.

Watch recording highlights

Yellow highlights in the recording's progress bar signify the highlight sections of the recording. These highlighted video sections are synchronized and automatically scroll with their respective texts—also highlight in yellow—in the audio transcription.

You can watch the entire recording or watch the recording highlights only.

Use audio transcriptions

Note: Audio transcripts are currently available only when recordings—when listed on the hub's profile page—are watched on the hub or in the event lobby.

Audio transcription—if enabled by the host at the time of the recording—will be available in the recording.

Note: Audio transcriptions only support English.

To search for a word or words in the transcript, type the word(s) you are searching for in the Search... box at the top of the audio transaction box; all matching terms in the transcript will be highlighted.

You can also do the following actions after you have searched for a word:

Watch the next videos

On the video playback page, the Next videos/More videos will list more content when the channel has more than one video available.

How to cancel your registration

For free events, you can cancel your ticket any time before the start of the event.

For paid events that allow ticket cancellations, you can get a full refund if you cancel your ticket at least 1 hour before the event. If you cancel your registration outside of the cancellation period, it is the host's decision whether to approve your refund request or not.

Learn more about canceling your registration.

How to report unwelcomed behavior

Report an event

If you are in a situation that you want to escalate, you can report it to the event host team:

  1. Sign in to Zoom Events.
  2. Find the event that you want to report, then join the event lobby.
  3. Scroll to the bottom of the page.
  4. Click the Report link.
  5. Enter the situation’s details.
  6. Click Submit.

Report a recording

If you watch a recording that you want to escalate, you can report it to the event organizer or Zoom's Trust and Safety team:

  1. Sign in to Zoom Events.
  2. Watch a recording.
  3. Under the recording, click Report Recording .
  4. Under Timestamp of Issue, enter the time when the material you want to report occurs in the hr, min, and sec fields.
  5. (Optional) Click Add to add another timestamp.
  6. (Optional) Select Include screenshot to include a screenshot.
  7. Use the What happened? dropdown menu to select the reason you are reporting the recording.
  8. Under Who do you want to report this incident to?, select one or both of the recipients:
    • Event Organizer: The incident will be reported to the event organizer.
    • Zoom: The incident will be reported to Zoom's Trust and Safety team.
  9. Click Submit Report.

If the Trust and Safety team decides to take down the recording, the recording will no longer be available for viewing.