Enabling or disabling webinar surveys

Enabling Webinar Survey allows the host to present surveys to attendees and panelists once their webinar has ended. In addition to Zoom's native webinar survey feature, you can instead redirect attendees to a third-party survey service, such as Google Forms or Survey Monkey.

You can also enable surveys to send to participants after Zoom Meetings. Learn more about enabling meeting surveys.

Requirements for enabling or disabling webinar surveys

• Pro, Business, Education, or Enterprise account
• A Licensed user with the Zoom Webinars add-on (500, 1000, 3000, 5000, 10000, or 50000)
• Account owner or admin privileges

How to enable or disable webinar surveys

Account

To enable or disable webinar survey for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Webinar tab.
4. Under In Webinar, click the Survey toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) Select the Allow host to use a 3rd-party survey link check box to enable the use of third-party survey links for webinars.
7. (Optional) Select the Add a specified survey to all webinars check box if you want to set a default survey for all scheduled webinars, then use the drop-down menu to select any survey from the account library. 
8. Select an option under Who can participate:
   • Everyone in the webinar
   • Internal users only
   • External users only
     Note: The host and other panelists may be included as recipients of the survey, depending on the choice made here and if they are internal or external to the account. 
9. (Optional) Select the Exclude hosts, co-hosts, and panelists from taking survey check box if you want to exclude hosts, co-hosts, and panelists from taking the survey. This feature is only available with version 6.0.0 and higher.
10. Click Save to confirm changes.
11. (Optional) To prevent all users in your account from changing these settings, click the lock icon , and then click Lock to confirm.

Group

To enable or disable webinar survey for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click on the Webinar tab.
5. Under In Webinar, click the Survey toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable webinar survey for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click on the Webinar tab.
4. Under In Webinar, click the Survey toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
6. (Optional) Select the Add a specified survey to all webinars check box if you want to set a default survey for all webinars you schedule, then use the drop-down menu to select any survey from your personal library.
7. Select an option under Who can participate:
   • Everyone in the webinar
   • Internal users only
   • External users only
     Note: The host and other panelists may be included as recipients of the survey, depending on the choice made here and if they are internal or external to the account. 
8. (Optional) Select Exclude hosts, co-hosts, and panelists from taking survey check box if you want to exclude hosts, co-hosts, and panelists from taking the survey. This feature is only available with version 6.0.0 and higher.
9. Click Save to confirm changes.

Learn more about how to use webinar surveys.