PayPal is a simple and powerful way to accept payments online for OnZoom events. You can also link a Stripe account as an alternative online payment platform.
This article covers:
To successfully link a PayPal business account to your OnZoom host account, you will need to:
When creating a new PayPal business account, you will need to do the following actions to link your new account successfully; otherwise, you will be taken back to OnZoom without your accounts linked:
Note: Your account must be approved to be an OnZoom host before you can apply to be an OnZoom host.
Once you have been approved to be an OnZoom host, continue with the onboarding process to create a new PayPal business account and link it to your OnZoom host account.
After you have been approved to become an OnZoom host:
You will receive an email once your PayPal business account is successfully linked to your OnZoom host account.
You can create a new PayPal business account and link it to your OnZoom host account after the onboarding process if your OnZoom host account does not have pending charges to resolve.
To link a PayPal business account to your OnZoom host account after the host onboarding process:
You will receive an email once your PayPal business account is successfully linked to your OnZoom host account.
OnZoom hosts can create and schedule paid events on any date.
When you create a paid event and PayPal is the online payment platform linked to your OnZoom host account, your event's paid ticket registration will not be available for attendees until 26 days before your paid event is scheduled to start on the PayPal business account dashboard. For example, if a paid event begins on July 27, an attendee can only register for the event on July 1.
If your Zoom Events hub is linked to both a PayPal business and Stripe account, your event's paid ticket registration will not be available until 12 months before your paid event is scheduled to start.
The PayPal business account dashboard is where you operate and configure your PayPal business account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.
After a ticket is purchased with a credit or debit card, the transaction will stay pending for two days before funds are captured. This feature is to safeguard you from having to pay PayPal processing fees if there is a refund/cancellation during this time period.
Note: Once a transaction is captured, you are responsible for paying PayPal the processing fees for the purchase, even if there is a refund. During this two-day period, the transaction is authorized, meaning that the transaction (funds that have been held for the purchase) has been approved by the issuing credit card/bank. The Attendee will see the purchase on their credit or debit card account during this two-day processing period.
Refund requests made within 14 days after an event's end date can be approved or rejected from within OnZoom.
For refund requests that are made 15 days or after an event's end date, you will need to sign in to your PayPal business account to approve or reject the refund request.
Note: PayPal business accounts must be enabled to accept additional currencies. If funds are received in currencies that are not enabled on the account, those funds will immediately go to an unclaimed status.
To accept international payments/currencies, adjustments will need to be made in your PayPal account dashboard. To learn how to make these adjustments, please visit this PayPal support page. You can choose from the following three options:
For more information and detailed instructions, please visit this PayPal support page.
A chargeback is when a credit card holder files a dispute with the issuer of their credit card, asking the card issuer for a refund for a specific charge.
There are many reasons you can receive a chargeback, and you can respond to a chargeback to help resolve the case; following some simple tips can help to reduce your chargebacks.
Note: You must respond to a chargeback for the right to reclaim your funds. If you do not respond to a chargeback, you will forfeit your right to reclaim chargeback funds but the customer will receive a refund.
PayPal deducts a $15.00 dispute fee per transaction for users in the United States. The High Volume Dispute Fee will be charged when certain criteria are met.
More information on chargebacks can be found at PayPal.
Reports can be viewed as a summary report from the dashboard or downloaded as a CSV file to see itemized transaction data.
Taxes vary by region. It is recommended to check with a qualified accountant to see if any taxes should be included in your charges.
For tickets sold to attendees located in the US, the ticket price charged to attendees will be treated as exclusive of indirect taxes. This means that if tax needs to be collected, the amount will be added to the ticket price and displayed to the purchaser at checkout. Zoom will collect the added tax from the transaction and remit it on your behalf.
Notes:
Payout arrives after ticket registration closes and is released post-registration. For example, if an event ends on January 1, and the registration ends on February 1, the payout funds are released 5 business days after February 1 (February 1 + 5 business days).
Note: Holds with new merchant accounts can take place for multiple reasons, and PayPal may hold the money in the Host's pending balance for up to 21 days.
Zoom cares for our customers and wants to provide as much support as possible. However, there are limitations and certain issues, such as delayed funds, that may need to be handled by PayPal. Please contact PayPal to resolve your payment issue.
PayPal charges a processing fee for each successful charge. The charge can differ between countries.
| Accepted payment methods |
Customers pay with their PayPal account (Express Checkout) or with credit/debit card through PayPal (Guest Checkout) |
| Fees for US business accounts |
3.49% + $0.49 per transaction* *Fees subject to change if Host reaches volume to directly negotiate fees. See complete pricing+fees. |
| Dynamic Micropayments |
PayPal can automatically route your payment for a power total transaction cost if you qualify for Dynamic Micropayments. |
| Processing time |
Holds with new merchant accounts can take place for multiple reasons. When some sellers receive payments, PayPal may hold the money in their pending balance for up to 21 days. PayPal's risk engine can place holds (especially on new accounts that have zero processing history) if PayPal does not have everything with the business account confirmed or is asking the business to provide more info regarding what they are selling. |
| Number of days in advance paid event registration can be scheduled to start | A paid event can be published on any date. The event's paid ticket registration will open to attendees 26 days before the event's scheduled start date. |
| Customer support FAQ |
New PayPal Customer Host Onboarding Support: velocitypartners@paypal.com or via phone at 855-456-1330 Any merchant that has already processed a payment will need to contact PayPal’s general support. Help Center: https://www.paypal.com/us/smarthelp/home Contact Support: https://www.paypal.com/us/smarthelp/contact-us Phone: 6:00AM PT to 6:00PM PT Monday-Sunday |
You can unlink your PayPal business account from your OnZoom host account if your account does not have an active:
All three conditions must be met to unlink your PayPal business account from your OnZoom host account.
Note: When unlinking, it is recommended that your PayPal account is unlinked from within the OnZoom platform only. If you unlink your OnZoom host account directly from your PayPal account in PayPal:
To unlink a PayPal business account from your OnZoom host account: