The following are answers to some of the most common questions or problems account owners and admins ask about managing their Zoom account. We also have frequently asked questions for users and training courses to help you and your users get started with Zoom.
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You can add users individually, by uploading a CSV, or with just-in-time provisioning through single sign-on (SSO).
A user on a free or free with credit card account can host meetings with up to 100 participants, but the meetings are limited to 40 minutes. They cannot utilize user and account add-ons, such as large meeting, webinar, audio conferencing, or conference room connector. If you need to have meetings longer than 40 minutes, you can upgrade to a paid account.
A user with Meetings Basic permissions on a paid account can host meetings up to 40 minutes in duration, and meeting capacity depends on account type. They cannot utilize user and account add-ons, such as large meeting, webinar, audio conferencing, or conference room connector. If you need to have meetings longer than 40 minutes, your account owner or admin must assign you a paid license.
A user with a paid Zoom Meetings license on an account can host unlimited meetings without the 40-minute limit. Meeting capacity depends on account type, and large meeting licenses are available to purchase for additional capacity. Licensed users can use add-ons and also have additional features, such as cloud recording, the ability to customize their Personal Meeting ID, and more. Zoom also offers other licenses and permissions for products.
Zoom offers the ability to assign a limited number of Meetings Basic permissions to users on your account at our discretion. This currently is not a paid service. Please note that we may change or discontinue their availability or functionality at any time.
After purchasing licenses on the Billing page, you can assign them to users within User Management.
Yes, you can configure Zoom with your IdP for login and for adding users with just-in-time provisioning.
Business, Education, and Enterprise accounts can automatically add users by adding an associated domain.
To use your existing phone numbers with Zoom Phone, you have to port the number to Zoom Phone. Zoom will work with your previous provider and port the number to your Zoom Phone account. Once the porting process is done, you can assign the ported numbers to users.
You can assign Zoom Phone licenses and calling plans to users in the Zoom account. Assigning a Zoom Phone license to a user will assign an extension number. Users will also receive an email notifying that they have been added to Zoom Phone.
Business, Education, Enterprise, and API plan accounts can set up a custom landing page for users to login, which will also be included in join links, for example yourcompany.zoom.us.
You can disable and lock settings for all users on your account through account settings or you can set up groups and disable settings for a group of users. If a setting is disabled and locked at the account or group level, users will not be able to enable it.
Yes, you can restrict who joins meetings and webinar on your account by setting up authentication profiles.
You can restrict who your users can chat with by adding groups.
You can customize the global dial-in numbers at the account or group level to customize which phone numbers will be listed. With an audio conferencing plan, you can also add toll-free numbers and toll numbers for additional countries.
For Windows devices, you can install Zoom with MSI or group policy. With macOS, you can push out a mass deployment with a customized plist file. If you're managing Chrome OS devices, you can configure the Zoom for Chrome Zoom Web App.
Yes, Zoom has a virtual desktop infrastructure (VDI) solution.
Yes, the account owner can add admins and users with custom roles to help you manage your Zoom account.
You can set minimum password requirements through the Security page of the Zoom web portal. You can also unlock a user's account if they enter the wrong password multiple times or change their password for them.
The account owner can transfer account ownership to an account admin. If the owner is unavailable, an admin of a Pro account can request to be the owner.
You can link multiple Zoom accounts as part of an organization.
You can remove, deactivate or unlink a user from the Zoom web portal.
You can upgrade from a Pro account to a Business account and purchase add-ons through the Zoom web portal. If you need to add licenses for an Enterprise account, contact Zoom sales.
You can change the frequency of your payments through the Billing page of the Zoom web portal.
Depending on how you purchased your Zoom subscription, you may be able to cancel your subscription or add-ons in the Zoom web portal before your next renewal date. Cancellations become effective as of your next renewal date. Learn more about canceling your subscription.