Release notes for the Zoom Workplace app

Zoom provides up-to-date release notes for the Zoom Workplace app on all supported platforms: Windows, macOS, Linux, Android, iOS, Android (Intune), and iOS (Intune). This article contains information about recent changes, including new and enhanced features, updates to existing features, and bug fixes. Additionally, you can find information about upcoming changes (if available) and view released software updates through the minimum app version. 

You can download the latest version of the Zoom Workplace app from the Download Center.

Other platform updates: Zoom Rooms and Web

Upcoming release

Details about upcoming releases will be posted as they become available.

September 16, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New, enhanced, and changed features

Resolved issues

Released

Note: The information in past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

August 26, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved issues

• Minor bug fixes
• Resolved an issue where users were unable to send files in a team chat channel because the file attachment icon was unresponsive when clicked - Windows

August 19, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Renamed Optimize for Video Clip to Optimize for Video Sharing for clarity - Windows, macOS, Linux
  When sharing a screen during a meeting or webinar, users can optimize screen sharing for the best full-screen video experience. This feature, known as Optimize for video clip, has been renamed to Optimize for video sharing across the Zoom Workplace app, Web app, and Web Portal settings to provide clearer understanding of its function.

New and enhanced features

• General features
  
  • Unified contact requests and messaging experience on mobile - Android, Android (Intune), iOS, iOS (Intune)
    Users can view contact requests within the Contacts tab on mobile. They can also view an optional message with a received contact request under the contact request section within the Contacts tab. All previous contact request functionalities are retained and seamlessly integrated into the Contacts tab for an easier and more intuitive user experience.
• Meeting/webinar features
  
  • Meetings and Webinars capacity alert and live streaming guidance for hosts - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Hosts that hold a license for the largest meeting or webinar attendee capacity, are made aware when a meeting or webinar is reaching capacity, so they can take measures and start live streaming to handle the overflow. When meeting or webinar capacity reaches 80%, hosts receive a prompt to start a live stream. At 100% capacity, another prompt appears, notifying hosts that the meeting or webinar is full and suggesting they start a live stream to accommodate additional attendees. These prompts only appear if the host is allowed to start a live stream and had not started one for the ongoing meeting or webinar. This feature ensures all attendees can participate in meetings and webinars, even if the capacity is exceeded.
  • Enable or disable Watch Livestream link for overflow attendees - Windows, macOS, Linux
    Hosts can enable or disable the Watch Livestream link on the overflow dialog for attendees during a meeting or a webinar session. When a meeting or webinar reaches capacity, attendees have the option to watch the livestream if the host has enabled this setting. The default setting will be changed to enabled, allowing overflow attendees to automatically access the livestream. Hosts can disable this option if they prefer not to redirect attendees to the livestream. This feature provides hosts greater control over the overflow experience for attendees, ensuring they can participate in the meeting or webinar presentation. This feature will not be immediately available, as it is dependent on a backend release, currently scheduled for September 8, 2024.
• Meeting features
  • Ability to automatically record to computer - Windows, macOS, Linux
    If enabled by their account owners and admins, certain meeting participants and those with specific domains can record to their computers without needing the host to grant these access during the meeting. Previously, Zoom only allows hosts to grant permission for users to record, requiring host intervention before a recording can start.
  • Ability to pre-configure upcoming breakout rooms during active breakout sessions - Windows, macOS, Linux
    Hosts can pre-configure the next breakout room setup, including assigning participants to specific rooms, while the current breakout session is active. This feature enables a smoother transition between breakout sessions, as the next configuration is ready to launch immediately after the current session ends. Hosts can efficiently manage and prepare for subsequent breakout discussions, enhancing the overall meeting productivity.
  • Hosts ability to view presence and contact card for unattended meeting participants - Windows, macOS, Linux
    Hosts can hover over attendees who have not joined a meeting to view their contact card and presence status. This allows hosts to quickly determine if an unattended participant is available or busy, enabling them to make an informed decision about using the Ask to Join button to call the participant into the meeting.
• Team Chat features
  • External labeling in Team Chat - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Improved visual labeling will make it easier for users to identify channels and group chats that include external participants. These chats and channels will display an "external" tag at the top of the chat window, and the visual indicator in the compose box will be more prominent.
  • Streamline user experience with admin authorized apps in Team Chat - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can view and interact with admin authorized chat apps without being prompted for permissions. Users can see and click on shortcuts, enter slash commands, or open bot channels for these apps, the app onboarding flow is triggered automatically. After the admin authorized the app, users don't have to review permissions requested by the app again.
  • Enhancements to search and add members in chats and channels - Windows, macOS, Linux
    Users can easily add new members to a chat or channel by searching for them in the 'view member' modal. The search results display both existing members and non-members, with an 'add' button next to non-members. Users can click the add button to add a non-member to the channel. The added member then appears in the member list. This streamlines the process of building effective communication channels and fostering collaboration within the team.
  • Enhancements to trending GIFs display on mobile - Android, Android (Intune), iOS, iOS (Intune)
    Users can access daily trending GIFs when opening the GIF panel in Team Chat. The GIF panel features an updated layout with a waterfall style grid that adapts to light and dark mode.
  • Pin Zoom Docs to Team Chat channel tabs - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Team Chat users can now pin existing or create new Zoom Docs directly within a channel tab. Once pinned, the doc is accessible to all channel members and can be viewed in split view mode alongside the chat. Pinning a doc follows the same user permissions as adding channel tabs. This feature enhances productivity by enabling teams to seamlessly reference and work on documents together within their chat conversations.
  • Ability to hyperlink URLs in compose box - Windows, macOS
    Users can now hyperlink URLs seamlessly while composing messages in Team Chat. Pasted and typed URLs are automatically hyperlinked in the compose box, eliminating the need to manually format links after sending the message. Additionally, users have the option to customize the hyperlinked text through the hyperlink modal, which pre-populates the "text to display" field with the original URL for convenience. This enhancement enhances the messaging experience by simplifying link sharing and formatting.
• Mail and Calendar features
  • Auto-reply drafting for email conversations - Windows, macOS
    Using the Email Compose with AI Companion, users can have email replies automatically drafted for them. When replying to an email, the AI Companion analyzes the full context of the previous messages in the conversation and generates draft reply. This allows users to quickly review and send responses without manually providing context. The auto-reply drafting enhances productivity by saving time spent composing replies.
  • Add focus time to scheduling interface - Windows, macOS, Linux
    When scheduling an event, users can select Focus time as the event type.
  • Improvements to mail client user interface and experience - Windows, macOS, Linux
    Users can drag and drop labels in the label list and search for specific labels. They can also use both vertical and horizontal split views for their preferred inbox layout. The schedule send button has been merged into the send button with a dropdown menu, aligning with other mainstream mail clients and cleaning up the bottom toolbar.
• Phone features
  • Enhancements to caching recordings and voicemails - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Zoom Phone (ZP) account owners and admins receive notifications and alerts when recordings or voicemails cannot be saved due to issues like call switch failover, recording server failure, or connectivity problems. Notifications are delivered through the Alerts and Notifications framework, webhooks, and Zoom applications (Zoom Web App, Zoom Phone Appliances, and the Zoom app). For regular recordings, users are prompted that the recording has stopped. Callers trying to leave a voicemail hear a message that the service is temporarily unavailable. If the customer does not opt-in to use Zoom's encryption key, alerts related to encryption key issues are also provided. This feature ensures better visibility and user experience when recording or voicemail services encounter problems.
  • Enhancements to voicemail greeting management for common area phones - Android, Android (Intune), iOS, iOS (Intune)
    Users can dial into the voicemail system by pressing the voicemail button or dialing *86 on common area phones. They can then select option 2 from the telephony user interface (TUI) to record or update the voicemail greeting. This allows users to manage voicemail greetings without requiring administrator assistance. The user's customized voicemail greeting uploaded through the IVR menu will be the voicemail greeting for only business hours (not for closed hours and holidays).
  • Enhancements to initiating two leg server side calls for landlines - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can initiate a two-way call to connect to a landline number when they have a poor WiFi connection. They can specify a landline number as a Call Me On number and receive a verification call from Zoom. During the verification call, users are prompted to press 1 to confirm the number. If not confirmed, Zoom informs users that the number failed verification. After confirmation, Zoom connects the first call to the user's landline and the second call to the destination number. This feature helps users with poor WiFi make outbound calls. This feature must be enabled by Zoom.
• Clips features
  • Pop out clips playback page - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users have the option to pop out the clips playback page as a separate window, enabling them to watch a clip while simultaneously working within the Zoom app. This functionality allows for multiple pop-out playback pages to be open concurrently allowing users to multitask and have a dedicated space for clip viewing.
  • Customizable branding for Zoom Clips playback page - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Zoom Clips users can brand the web playback page and embedded video player with their own company logo and color scheme. The Zoom branding will be removed from the video page and embedded player, allowing users to fully customize the branding. This feature provides users with the ability to align the playback experience with their organization's branding.
  • Enhancements to clips view statistics - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Clip owners can now see statistics of their clips without counting their own visits or views. The Plays statistic has been added, which corresponds to the number of times users click the play button. This provides clip owners with more accurate insights into how their clips are being consumed by others.
• Contact Center features
  • Increased maximum skill proficiency level - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Admins can now set the maximum skill proficiency level up to 25 for any Skill Category during creating or editing. Previously, the maximum proficiency level was limited to 5. This enhancement can better accommodate customers who require more granular proficiency levels. The higher proficiency levels enable more precise skill-based routing to connect customers with agents who have the appropriate expertise.
  • Audio settings for waiting room videos - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Account owners and admins can enable or disable audio for videos played in the waiting room experience. If enabled, the audio plays automatically when the video starts for consumers on web, mobile, or kiosk devices. However, consumers have the ability to mute the audio if preferred.
  • Synchronized work session tracking for agents across all platforms - Windows, macOS, Linux
    Agents can end their work sessions from any platform, including the desktop app, web client, or embedded client, with the system automatically syncing the work session status across all platforms the agent is logged into. Admins can see the client details used for the last sign-in or sign-out in the usage reports. This ensures accurate tracking of work hours, especially for customers with concurrent licenses.
  • Team filter on the Closed Engagements page - Windows, macOS, Linux
    Admins can use a Team filter on the Closed Engagements page in the desktop app to focus on specific teams and address performance issues with certain supervisors. Supervisors can see all their agents' performance in one place, without switching between different queues. The Team filter feature also adds the Teams filter and field to Wallboard tiles like Real-time Agent Performance, Recent Agent Performance, Agent Availability, Agent Ready, and Agent Occupied, making it easier for admins and supervisors to monitor team performance.
  • Consumer engagement history across channels - Windows, macOS, Linux
    Agents and supervisors can view the engagement history for consumers for multiple channels, including email, authenticated messaging, and social media. The engagement history is linked based on the consumer's unique identifier, such as email address, authenticated consumer ID, or social media ID. Agents and supervisors can access key details like engagement duration, events, assigned agent, notes, and conversation summary. This allows agents to better understand the consumer's journey and provide personalized service.
  • Add transfer note to be displayed in notification to transferee - Windows, macOS, Linux
    Agents can add an optional note when transferring an engagement to another agent. The note provides relevant context to the receiving agent, allowing them to better understand the situation and assist the consumer more effectively. Agents can cancel the note before completing the transfer. The note has a maximum length of 30 words or 114 characters and is included in the inbound notification to the receiving agent.
  • Enable sending MMS/image as first outbound message - Windows, macOS, Linux
    Users with permission to send outbound SMS/MMS can now send MMS messages, including images, as their first outbound message. Previously, only text messages could be sent as the first outbound message. This feature enables users to share visual content like holiday greetings or other images from the initial outbound message.

Resolved issues

• Minor bug fixes
• Resolved an issue where the Zoom meeting calendar pop up reminder was not accurate - Windows, macOS, Linux
• Resolved an issue where personal contacts were created successfully and appeared in both the client's Contacts list and the web Contacts list, but the number still displayed in the SMS history list - Windows
• Resolved an issue regarding an audio delay during a webinar - Windows, macOS
• Resolved an issue where some meetings shown on the mobile app didn't appear on Apple CarPlay - iOS, iOS (Intune)
• Resolved an issue regarding the inability to claim host access to a meeting - Windows, macOS, Linux
• Resolved an issue where the HTML clickable phone number worked for making calls but not for transferring calls - Windows
• Resolved an issue where the Zoom Workplace app did not properly display on an iPad Pro when using an external monitor - iOS, iOS (Intune)
• Resolved an issue where Zoom calendar integration was not working after the installation of Exchange Server 2019 Cumulative Update 14 - Windows
• Resolved an issue where a subset of users were unable to share files in a meeting from an iPad device, receiving a Screen sharing has failed to start error - iOS, iOS (Intune)
• Resolved an issue where the shared screen Keynote presentation was stuck on pause state - macOS
• Resolved an issue where local recording failed to capture the main camera video when a second camera was shared - macOS
• Resolved an issue where the screen reader JAWS could not detect the play button for shared video files in meetings - Windows
• Resolved an issue where removed users were unable to rejoin a meeting even when the Allow removed participants to rejoin setting was enabled - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue for a subset of users where the join button was not appearing when a meeting was booked using Google Calendar resources - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue where users were unable to move owned channels into their own shared space - Windows
• Resolved an issue with video picture quality degradation when using Production Studio in a webinar - macOS
• Resolved an issue where meeting invites from the client were not recognizing the password - Windows, macOS
• Resolved an issue regarding inconsistencies in the Italian GUI localization - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue where the Play sound when I receive a message setting was not retained after logging out and logging back in - Linux
• Resolved an issue where the option to chat was incorrectly available for some imported external contacts, instead of only providing the option to call them - Windows
• Resolved an issue where the Japanese translation for Anonymous was incorrect in voicemail, call history, lines, call incoming window, calling window, and live transcription - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)

Note: The Enhanced sharing ability of pre-attached assets in meetings, Restricting comment functionality for guest users, and Search functionality for Zoom Clips transcripts features have been pulled from the release due to issues with deployment and will be available in another upcoming release.

August 6, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved issues

• Resolved an issue where users were getting Failed to send message (Error Code: 103,13001) error when responding to emails from their mobile device - Android, Android (Intune), iOS, iOS (Intune)

July 30, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved issues

• Minor bug fixes

July 22, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Enhanced contact invitation - Windows, macOS, Linux
    Users can send contact invites with optional messages from the Contacts tab, Team Chat, and during a meeting.
  • Synchronized presence from Zoom to Microsoft - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    When configured and enabled by their account owner or admins, users can seamlessly synchronize their presence from Zoom to Microsoft, maintaining a consistent representation across both platforms. Users can trigger manual presence changes through their Zoom app. Actions such as making a call or joining a Zoom Meeting will also change a user's presence which will then be pushed and reflected in Microsoft 365 with this capability enabled.
• Meeting/webinar features
  • 3-dot menu for uniform multi-share features - Windows, macOS, Linux
    To enhance presenter control over shared content directly from the meeting window, a 3-dot menu will be added to each shared tab. This update will ensure that presenters can access features such as Pause Share, Stop Share, and Share Computer Sound uniformly across all share types, significantly enhancing their ability to manage shared content during meetings.
• Meeting features
  • In-meeting contact request with message - Windows, macOS, Linux
    Zoom is simplifying the contact invitation process, making it easier for users to connect with external users directly during meetings. This enhancement includes the ability to send contact requests and add a brief message while in the meeting.
  • Persistent AI Companion toolbar access in meetings without hosts - Windows, macOS, Linux
    Meeting participants will see the AI Companion buttons when a user joins a meeting without a host present. Previously, meetings enabled with AI Companion will not display the AI Companion features if the host is not yet present in the meeting.
  • Support for personalized audio isolation - iOS, iOS (Intune)
    Personalized audio isolation mode is now available on iOS devices (iPhone SE 2nd gen, iPhone SE 3rd gen, and iPhone 11 and later). Personalized audio isolation enhances the mobile meeting experience by enabling clear conversations even in loud environments with background talkers. Users will be able to enable or disable this mode from the Audio section in Settings on their Zoom mobile app.
  • Zoom AI Companion universal toggle for easy enablement - Windows, macOS, Linux
    Account owners and admins of Zoom Workplace Pro accounts can enable several AI Companion features with a single click within the Workplace app and Web Portal settings. The single AI Companion admin setting will be available within the Workplace desktop app settings and Zoom Web Portal account settings. Users in the account still will be in control of when AI Companion gets used.
  • Support for Apple Watch - iOS, iOS (Intune)
    Zoom Meetings can be integrated with Apple Watch, allowing users to manage meetings directly from their wrist. Users can join, mute, end Zoom Meetings, and see upcoming meetings.
  • Enhancements to 3D object sharing- visionOS
    With the enhanced 3D object sharing, users can use the laser pointer function and syncing object transformations.
  • Redesigned icons in the Meetings toolbar - visionOS
    The Meetings toolbar icons have been redesigned for a more intuitive and efficient experience.
  • Support for AI Companion in Meetings - visionOS
    Meeting hosts can now start AI Companion during a Meeting on Vision Pro.
• Webinar features
  • Warning when ending a Simulive webinar - Windows, macOS, Linux
    Zoom addresses the issue of hosts unintentionally ending Simulive webinars by introducing a confirmation step in the desktop, mobile, and browser apps. A host doesn't have to be present in the webinar. It is important they use the 'Leave" option when they exit the webinar, because if they end it, no attendees can continue to watch the simulive.
• Team Chat features
  • Pin Zoom Notes to Team Chat channels - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Team Chat users can pin Zoom Notes to channel tabs for quick reference. Users with the required permissions can select an existing Note or create a new one to pin to the channel tab. Once pinned, the Note is visible to all channel members. Pinned Notes support split view functionality like whiteboards and channel tabs. This feature centralizes collaboration assets within Team Chat, reducing the need to switch between multiple tools.
  • Enhancements to keyboard shortcuts - Windows, macOS
    Users can use the Cmd/Ctrl + K keyboard shortcut to insert hyperlinks in chat messages. If no text or URL is selected, the modal opens for users to enter text and a URL. If the user has text selected and a URL copied, the text will be automatically hyperlinked. Users can click on hyperlinked text to edit or remove the hyperlink. This provides a more efficient way to insert hyperlinks in chat messages.
  • Enhanced trending GIF display in Zoom Team Chat - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can view daily trending GIFs by default when opening the GIF panel in Zoom Team Chat. The layout has an improved waterfall style grid that supports light and dark mode. This provides users with a more engaging and visually appealing GIF integration experience.
  • Add Jump to message option in the Resources tab - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can click on a Jump to message option for any asset listed in the Resources tab to quickly view the original message and its context. This option navigates users directly to the chat stream at the point where the asset was originally shared, with the original message highlighted for easy identification. This enhancement improves the overall user experience by facilitating better understanding and collaboration within the Zoom Team Chat environment.
  • Enhancements to adding members in channels - Windows, macOS, Linux
    Users can seamlessly manage members in Zoom Team Chat channels. The chat member modal features an "add member" button prominently placed above the member list. This enhanced experience simplifies the process of adding members.
• Mail and Calendar features
  • Zoom Calendar advanced room support - Windows, macOS
    Users can access Zoom Rooms details, including their location and maximum capacity. They can find their frequently used rooms for quick rebooking, alongside a list of recommended and available room options. The enhanced filtering options allow users to refine their search further, filtering rooms based on floor level, maximum capacity, and location parameters such as site, state, or city. This feature must be enabled by Zoom.
  • Calendar: Enhanced shortcuts - Windows, macOS, Linux
    Users can right-click an event to modify its color, RSVP, or delete it. For events that are not modifiable by event attendees, attendees can still change the event color, which is only reflected on their local calendar.
  • Calendar weekly transition animation - Windows, macOS, Linux
    Users can experience a more intuitive interface with the addition of weekly transition animations when switching from the previous week to the next.
  • Addition of a private event icon - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can differentiate visually between public and private events with the addition of a private event icon to small, medium, and full event cards, as well as to the calendar side panel.
• Clips features
  • Ability to switch recording type while recording - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can switch recording types during a recording session, enabling you to toggle between screen recording, camera-only recording, and combined screen and camera recording. This enhancement provides more flexibility for Clips users by enabling changes in recording type without stopping the session.
  • Playlist management - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Clips owners can organize their clips into playlists.
  • Ability to share clips from Team Chat - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can share existing clips from Team Chat, previewing them through thumbnails and assigning appropriate permissions like viewer access for chat sharing. Additionally, users can create new clips directly within the file chooser and preview entire clips before selecting them, improving usability and integration across platforms.
• Phone features
  • Call recording transcription available in multiple languages - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Additional languages are integrated across various Zoom Phone features. Users can select from a wider range of languages for call recording transcription, including Chinese (Simplified), Chinese (Traditional), German, French (France and Canada), Italian, Japanese, Korean, Portuguese, Russian, and Spanish (EU and US). This feature must be enabled by Zoom.
  • Enhancements to personalized audio isolation - iOS, iOS (Intune)
    The personalized audio isolation feature enhances the call experience for mobile users by allowing clear conversations, even in loud environments. Users can control the personalized audio isolation feature for Zoom Phone calls on their iOS device (iPhone SE 2nd generation, iPhone SE 3rd generation, and iPhone 11 and later). Users can enable or disable this setting in the Audio tab under the Settings menu on their Zoom mobile app.
  • Aimed call park retrieval for desktop and mobile devices - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can view and retrieve parked calls, park calls to specified locations, and configure park locations using keys and positions on their desktop and mobile devices, using the Zoom app. This feature aligns the call park experience across IP devices and desktop/mobile apps, enabling users to manage parked calls consistently regardless of their device.
• Contact Center features
  • Improved agent experience for warm transfers - Windows, macOS, Linux
    Agents using the CTI connector can select which person (the original caller or the person they are transferring the call to) to talk to during a warm transfer. They can easily swap between the two parties before completing or canceling the transfer. When transferring to another agent or supervisor, or to a Zoom Phone user, agents have the same warm transfer experience. While the agent initiates the transfer and talks to the other party, the original caller hears music. This feature eliminates friction for agents who need to gather additional information from the original caller before completing the transfer.
  • Visual indicator for new messages in Zoom Contact Center - Windows, macOS, Linux
    Agents using the Zoom Contact Center CTI connector can now receive visual and audio notifications for new inbound unread messages from end consumers across various channels, including SMS, chat, Facebook, WhatsApp, and video. The visual notification displays a count of new messages for background engagements, helping agents stay aware of incoming messages even when multitasking or working on multiple engagements simultaneously. This feature improves agent responsiveness and ensures timely responses to consumer inquiries.

Resolved issues

• Security enhancements - Windows, macOS
• Resolved an issue where the chat window did not display properly for a subset of users during Zoom Contact Center video engagements - Windows
• Resolved an issue where a subset of users with a Microsoft Outlook calendar integration via MAPI received errors upon opening Outlook - Windows
• Resolved an issue with the Microsoft Outlook MAPI calendar integration where meetings were deleted when a participant declined the meeting - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue where embedded links in Whiteboards did not open from Shared Spaces - Windows
• Resolved an issue where voicemail history sometimes showed an incorrect date - Windows
• Resolved an issue where a subset of users were unable to sign in with Face ID - iOS, iOS (Intune)
• Resolved an issue where users were unable to star a subset of common area phones - Windows, macOS
• Resolved an issue where the Logitech C920 webcam intermittently glitched in meetings for a subset of users - macOS

Note: The Enhanced Meeting Summaries with OCR in Zoom and Ability to pre-approve users for automatic local recording features have been pulled from the release due to issues with deployment and will be available in another upcoming release.

July 1, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved issues

• Minor bug fixes
• Resolved an issue for a subset of users on M1 Mac devices regarding the Zoom app crashing after updating - macOS
• Resolved an issue for users experiencing a blank time zone field when scheduling meetings on the Zoom desktop app - Windows, macOS, Linux

June 17, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Back, Forward and History button to support navigation to additional product area tabs - Windows, macOS, Linux
  The Zoom Workplace app’s Back, Forward, and History buttons that initially supported Team Chat are expanded to support navigation to additional product area tabs such as Calendar, Contacts, Clips, Whiteboards, and other products available from the More menu.

New and enhanced features

• General features
  
  • Enhanced ability to report application problems within the Zoom Workplace app - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    When a user clicks on Report problem, they can easily select the type of problem they would like to report and now have an option to include an attachment and capture a screenshot. Log files are now included with submissions by default (but can be excluded by a user). Diagnostic memory logs are now saved in encrypted form in both local storage and memory and are limited to 3 files that are 20 MB maximum in size each.
  • AI video features on NPU - Windows
    The Zoom Workplace app for Windows is transitioning AI-related video features to run on the Neural Processing Unit (NPU), specifically for virtual background and portrait lighting. This aims to provide users with extended battery life and reduced CPU load. This is applicable to Windows machines with Intel Meteor Lake and Qualcomm Snapdragon X Elite & Qualcomm Snapdragon X Plus processors.
  • Zoom app ability to update while application is not running - Windows
    To provide a more seamless meeting experience, reducing disruptions and missed call minutes caused by forced updates before joining a meeting, the Zoom desktop app for Windows (.exe package) can push version upgrades while the app is not running for users with auto updates enabled.
• Meeting/webinar features
  • Support keyboard shortcuts for in-meeting reactions - Windows, macOS
    Users that rely on accessibility features currently face challenges accessing in-meeting reactions due to the extensive tabbing required. To address this, new keyboard shortcuts will be introduced to enable quicker and more efficient submission of reactions, facilitating timely and appropriate participation in call-and-response or voting activities. This improvement aims to provide a seamless experience for accessibility users, allowing them to give instant feedback without delays.New keyboard shortcut scope for this release are as follows:
    • Open meeting reactions panel
      macOS: Shift+Command+Y
      Windows: Ctrl+Shift+Y
    • Send meeting reaction clapping hands
      macOS: Option+Command+4
      Windows: Alt+Shift+4
    • Send meeting reaction thumbs up
      macOS: Option+Command+5
      Windows: Alt+Shift+5
    • Send meeting reaction love
      macOS: Option+Command+6
      Windows: Alt+Shift+6
    • Send meeting reaction haha
      macOS: Option+Command+7
      Windows: Alt+Shift+7
    • Send meeting reaction wow
      macOS: Option+Command+8
      Windows: Alt+Shift+8
    • Send meeting reaction celebrate
      macOS: Option+Command+9
      Windows: Alt+Shift+9
  • Enhanced automatic captions on the Zoom mobile app - Android, Android (Intune), iOS, iOS (Intune)
    Automatically starting captions when meetings begin consistently activates captions without manual intervention. This feature activates captions for both webinars and meetings on the Zoom mobile app based on a participant's accessibility settings, simplifying the process and reducing the need for assistance from other admins or licensed users. In webinars, panelists set a speaking language upon joining, and in meetings, the speaking language follows the host, with prompts to confirm any changes made by late joiners.
  • Change local recordings label to computer recordings for clarity - Windows, macOS, Linux
    Zoom is updating the labeling of recording options, from Local Recordings to Computer Recordings, to clearly differentiate between recordings stored on a user's computer and those stored in Zoom cloud. This change aims to improve clarity and simplify the selection of recording options across Zoom's app and web settings, enhancing the overall user experience with Zoom's recording features.
• Meeting features
  • Multi-share - View newest share tab - Windows, macOS, Linux
    The Multi-Share feature allows participants to share multiple content items and types simultaneously in a meeting. This capability benefits users by organizing each shared item into tabs, making it easier to follow along with the meeting activities. With the latest enhancement to this feature, participants can be directed to the newest share tab so they stay up-to-date with the meeting's flow.
  • Enhancements to in-meeting multi-share - Windows, macOS, Linux
    When using Multi-Share during meetings, users will be able to see all of the shares including shares from iPad/iPhone, second camera, and shared video files in the tabbed meeting experience. Additionally, new modals will inform users about Multi-Share when sharing restrictions occur, prompting them to enable the feature or request its enablement from the host so hosts and participants are aware of Multi-Share's availability, allowing for enhanced sharing and collaboration during meetings.
  • Auto-connect to audio using wifi by default for new app installations - Android, Android (Intune), iOS, iOS (Intune)
    Zoom is enhancing the mobile meeting join experience by automatically connecting to audio using wifi by default for new mobile app installs. This change aims to streamline the process for new users for a smoother meeting start experience. Existing users who update the app will retain their current audio join settings.
  • Enhanced mobile in-meeting audio indicators - Android, Android (Intune), iOS, iOS (Intune)
    To improve microphone status awareness during meetings, Zoom is enhancing the mobile experience with new audio indicator UX improvements. A new mute indicator in the mobile experience makes it easier to know the current microphone state, even when the toolbar is hidden. Additionally, a muted icon will be displayed on the active speaker screen and gallery view, remaining visible even without the toolbar.
  • Don't Show This Again option for meeting disclaimer prompts - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Zoom introduces a Don't show this again option for common in-meeting disclaimer prompts: Meeting recording (including Meeting recording shared with Zoom Revenue Accelerator), AI Companion, Livestreaming, and durable captions. This feature only affects internal meetings. This feature will not appear for disclaimers that have been set up with a custom disclaimer. Controllable by admins at the Account and Group levels, this feature allows users to avoid repeated prompts in future internal meetings after acknowledging them once. Admins can disable this feature if they prefer users to acknowledge each prompt, and users can reset their preferences from the Web portal settings.
  • Enhanced visual effects and background controls - Windows, macOS
    Zoom is enhancing the Meetings experience by consolidating visual effect settings, making it easier for users to adjust their video appearance and backgrounds. Now, users can adjust lighting, add background blurs, virtual backgrounds, and more from one place.
• Webinar features
  • View main stage in Backstage before webinar starts for attendees - Windows, macOS, Linux
    Hosts and panelists can view the main stage in Zoom Webinar Backstage even when the webinar is not yet open for attendees. The Live Feed preview will display what's happening on the main stage instead of showing an Off Air message. This enhancement allows hosts and panelists to practice and familiarize themselves with the Backstage experience before attendees join.
  • Enhanced control: Adjusting webinar resources directly during scheduling - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Zoom now enables webinar hosts to manage and adjust the status of webinar resources directly during the scheduling process. This feature allows hosts to enable or disable specific items as needed before the webinar begins.
  • Enhancing webinar security: Introducing reporting feature for hosts and panelists - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Zoom is introducing a reporting feature in webinars, allowing hosts and panelists to report instances of abuse directly from the webinar interface. This feature aims to replicate the reporting functionality currently available in meetings, providing permissions for hosts and panelists to report participants and for hosts to remove them from the webinar.
• Team Chat features
  • Support 250,000 members in Announcement channels - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Announcement channels in Team Chat now support up to 250,000 members, enhancing scalability for larger communities. Users can actively participate in these channels by using features like reactions, responses, and tagging, promoting effective communication and collaboration.
  • Enhancements to draft limit in Team Chat - Windows, macOS, Android, Android (Intune), iOS, iOS (Intune)
    The draft limit in Team Chat has been increased from 100 to 300. To accommodate this change, the Drafts tab has been renamed to Drafts and Sent for all users. As users approach the new 300 draft limit, a warning message will appear, encouraging them to clear up storage in the Drafts and Sent section to continue saving new drafts. This enhancement offers users greater flexibility in managing their draft messages and sent items within the integrated messaging platform.
  • Improved mobile QR code scanning experience - Android, Android (Intune), iOS, iOS (Intune)
    Users can now scan QR codes more conveniently on the Zoom mobile app. The mobile app features an added QR code shortcut for quick access to scanning. Additionally, users can enable the flashlight to improve QR code scanning in dim lighting conditions. The Scan QR Code button is also repositioned for better accessibility on mobile screens. Users can even scan QR codes from images stored in their mobile gallery. These enhancements provide a seamless and efficient QR code scanning experience on mobile devices.
  • Enhancements to custom emojis - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Custom emoji sorting has been improved based on emojis added by the user and the most popular emojis. Additionally, hovering over a reaction or emoji will display its name and a larger view of the emoji, enhancing discoverability. Users can also copy and paste custom emojis within Team Chat, facilitating seamless communication.
  • Improved message editing capabilities for adding images, files, and text - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can edit any message, including those containing only images or files, and add or modify the text content. They can also add images or files to messages that were initially sent without attachments. This feature allows users to enhance their communications by providing additional context or supplementary information after the initial message has been sent, streamlining the messaging experience.
  • Increase compose box size on the Zoom mobile app - Android, Android (Intune), iOS, iOS (Intune)
    Users can expand the compose box on the Zoom mobile app by dragging it upwards, allowing for easier composition and viewing of longer messages. The expanded compose box remains fixed in the dragged position until minimized. When minimized, the text truncates with an ellipsis. The cursor position is maintained at the end of the text during expansion. This feature improves the user experience when composing messages on the mobile app.
  • Simplified one-to-one chat invitations with external users - Windows, macOS, Android, Android (Intune), iOS, iOS (Intune)
    Users can initiate a 1:1 chat with an external user by entering their email address. The system will prompt the user that this is a contact request and will be sent as an email invitation as well as an in-client notification. Invitees can accept or decline the invitation from the client after signing in or signing up. If accepted, a 1:1 chat is created with the inviter's message populated. This provides a clear and safe way to invite and communicate with external users in a 1:1 chat. The invitation will expire after 30 days. This feature will not be immediately available, as it is dependent on a backend release, currently scheduled for June 20, 2024.
  • Expanded GIPHY search and display capabilities in Zoom Team Chat - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can now view up to 30 GIF search results from GIPHY within the Zoom Team Chat app. The search results load incrementally as the user types their query, providing a more dynamic and responsive experience.
  • Enhancements to forward message feature - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The message forwarding experience in Zoom Team Chat has been improved. Share message will be replaced with Forward message in multiple locations:
    • Within the More menu associated with the message bubble
    • In the title of the share/forward pop-up modal
    • On the call-to-action button within the modal
    • On the share/forward card displayed when the message is forwarded, along with its corresponding icon. Share message will be substituted with Forward/Forwarded message in these instances.
      Additionally, to ensure consistency across mobile and desktop versions, two buttons, Share separately and Create group chat, will be included in the share modal on desktop. Previously, these buttons were only accessible on mobile devices. This modification is intended to harmonize the functionality between the desktop and mobile versions of the feature.
• Mail and Calendar features
  • Option to fade past events in calendar - Windows, macOS, Linux
    Using the Reduce the brightness of past events option, users can fade past calendar events to easily differentiate them from upcoming ones.
  • Event loading status screen - Windows, macOS, Linux
    When accessing the Calendar tab, users will see a loading screen when their calendar events take a while to load and render. This enhancement helps users understand the loading process and improves the overall experience.
  • Enhanced call to action for first-time calendar users - Windows, macOS, Linux
    First time calendar users will see clear call-to-actions to connect mail and calendar services.
  • Propose new time entry point from Zoom Workplace app to Google Calendar  - Windows, macOS, Linux
    Users can now propose new meeting times directly within their Zoom Workplace app, eliminating the need to switch between Google Calendar and Zoom interfaces.
  • Collapsible All day events in calendar display - Windows, macOS, Linux
    Users can collapse all-day events by default when there are more than three per day, improving the user interface by reducing clutter.
  • Additional event type - out of office - Windows, macOS, Linux
    Users can apply Out of Office as an event type. They can switch between event types easily by clicking different sub-tabs on the scheduling interface. Google calendar client has been supported in this release. Office 365 and Zoom calendar client have been supported previously.
  • Enhanced mobile calendar interface - Android, Android (Intune), iOS, iOS (Intune)
    The mobile calendar user interface has been redesigned for a more intuitive and efficient mobile calendar experience.
  • Enhanced mail client interface for desktop - Windows, macOS
    The Zoom mail client has been redesigned for a more intuitive and efficient desktop experience.
  • Toggle end-to-end encryption (E2EE) for individual messages and emails - Windows, macOS, Android, Android (Intune), iOS, iOS (Intune)
    Users can toggle between end-to-end encryption (E2EE) and plain text at each message or email level. In the email compose window, they will see an encryption icon to enable E2EE for each outbound email.
• Clips features
  • Support for Zoom Clips - Linux, Android, Android (Intune), iOS, iOS (Intune)
    In addition to Windows and macOS, Zoom Clips will be available for Linux, Android, and iOS. Zoom Clips offers a convenient solution for capturing both personal video and screen activities, allowing users to effortlessly share their recordings with others. This feature is particularly valuable when demonstrating product features or showcasing various functionalities. Users can conveniently access their Clips through their client or web portal, and receive notifications about views, comments, and replies related to their Clips. The feature can be enabled or disabled at the account, group, or user level and is available for public beta during this release.
• Phone features
  • Prevent iOS native call interruptions for Zoom Phone VoIP calls - iOS, iOS (Intune)
    Account owners and admins can enable an option to always use CallKit for iOS devices when making Zoom Phone calls. When enabled, incoming native calls on the iOS device will not interrupt ongoing Zoom Phone VoIP calls. This improves the call experience for users by preventing disruptions during important calls. This feature must be enabled by Zoom.
  • Introducing voicemail transcription general availability - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The voicemail transcription feature is generally available for additional languages, including French (Canadian), Spanish, Portuguese, and German. The default setting is English.
  • Expanded language support for voicemail and videomail transcription - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can select additional languages for voicemail and videomail transcription, including Chinese (Simplified), Chinese (Traditional), French (France), Italian, Japanese, Korean, Russian, and Spanish (EU). Users can set their default transcription language for voicemail, videomail, and call recording transcriptions in the Zoom Workplace app. This feature must be enabled by Zoom.
  • Outbound SMS spam prevention - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    There are several enhancements to spam prevention rules for outbound SMS messages. When duplicated SMS messages are sent on the Zoom desktop or mobile app, users will receive a risk notice that they must acknowledge. Phone numbers reported for spam are classified into risk categories, and appropriate actions are taken, such as sending notifications, reducing SMS limits, or suspending SMS capability. This feature ensures compliance with messaging best practices.
  • Support for multiple languages for voice call summary - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can select from a wider range of languages for the voice call summary feature, including Chinese (Traditional), Chinese (Simplified), French, German, Italian, Japanese, Portuguese, and Spanish. The feature also includes language identification, automatically detecting language transitions during calls to ensure accurate transcription. This feature must be enabled by Zoom.
  • Post-quantum end-to-end encryption support for Zoom Phone - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can enable post-quantum end-to-end encryption (PQ-E2EE) for Zoom Phone calls. When enabled, users are notified that their call is "Post quantum end-to-end encrypted". As users update their Zoom desktop and mobile app to version 6.1.0 or higher, all end-to-end encrypted calls will start leveraging our latest post-quantum end-to-end encryption protocol. If PQ E2EE is unsupported by any participant's device, the call will default to standard end-to-end encryption (E2EE) when enabled. PQ E2EE in Zoom Phone is designed to withstand the threat of an adversary who can capture encrypted network traffic, hoping to acquire a quantum computer in the future and use it to decrypt the captured data. PQ E2EE offers the same security property as standard end-to-end encryption (E2EE), namely that the call is encrypted using cryptographic keys known only to the devices of the caller and receiver.
• Contact Center features
  • Visibility into agent queue and engagement outcome - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Admins can access the assigned agent queue name and disposition for an engagement through new global variables. The global_system.Engagement.queue variable provides the queue name of the agent assigned to the engagement, which updates if the agent changes. The global_system.Engagement.disposition variable shows the disposition selected by the agent or system for the engagement. These read-only variables are accessible in flows, allowing admins to utilize this engagement data in widgets or scripts.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of customers who could not edit or delete personal contacts - macOS, Windows
• Resolved an issue regarding the Zoom Workplace app crashing when selecting sign language interpretation for some languages during a meeting - Windows
• Resolved an issue with not being able to paste pictures in SMS from the desktop app - Windows
• Resolved an issue regarding the Zoom Workplace app crashing upon opening - Windows
• Resolved an issue regarding internal contacts appearing as external contacts on Zoom Calendar - Windows
• Resolved an issue with being unable to screen share using the iPhone/iPad option - Windows
• Resolved an issue with the personalized audio isolation setting being reset - Windows
• Resolved an issue regarding inconsistent password prompt functionality when joining meetings - Windows
• Resolved an issue where Zoom was not properly scaling and snapping to layout when using dual monitors with different scaling percentages - Windows
• Resolved an issue for customers receiving the following error message every time they composed an SMS message: “We don't know if this number has given consent. Only message this user if they have given consent.” - macOS
• Resolved an issue regarding colors not being shown properly when screen sharing PowerPoint slides - macOS
• Resolved an issue where the Automatically join computer audio when joining setting was not being honored when joining meetings in the Zoom desktop app - macOS
• Resolved an issue regarding Zoom Phone incoming calls to pause activity even when the Alert me but allow me to continue my current activity notification setting was enabled - Linux
• Resolved an issue regarding incorrect annotation placements on KDE Plasma when using global scaling - Linux
• Resolved an issue regarding an additional plural “‘s” appearing in the screen sharing dialog when a participant whose display name also had an ‘s in it started sharing their screen - Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue with hyperlinks in webinar chats not working - Android, Android (Intune)
• Resolved an issue where poll participants did not receive the notification stating that the poll was submitted - Android, Android (Intune)
• Resolved an issue regarding the QR code scan interface rotating to landscape mode screen preview showing incorrect camera alignment - Android, Android (Intune)
• Resolved an issue with seeing up to 49 participants in meeting gallery view on the newest iPad Pro - iOS, iOS (Intune)

Note: The Synchronized presence from Zoom to Microsoft, Customizable week start day in calendar settings, and Ability to configure working hours and location features have been pulled from the release due to issues with deployment and will be available in another upcoming release.

May 31, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved issues

• Minor bug fixes
• Security enhancements

May 23, 2024

Note: This release was originally scheduled for May 22, but was delayed 1 day.

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved issues

• Minor bug fixes

May 20, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Persistent More menu and global navigation behavior in the Zoom Workplace app - Windows, macOS, Linux
    In the global navigation toolbar on the Zoom Workplace desktop app, users can click any item in the More menu to automatically pin it to the toolbar to keep frequently-used products available for quick access. Additionally, if you attempt to move all product tabs into the More menu, you will be notified that at least one tab must remain active.
• Meeting features
  • Support for post-quantum end-to-end encryption for meetings - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Post-quantum end-to-end encryption in Zoom Meetings is designed to withstand the threat of an adversary who can capture the encrypted network traffic, hoping to acquire a quantum computer in the future and use it to decrypt the captured data. As users upgrade their Zoom desktop and mobile app to version 6.0.10 or higher, all end-to-end encrypted meetings will start leveraging our latest post-quantum end-to-end encryption protocol. If PQ E2EE is unsupported by any participant's device, the meeting will default to standard end-to-end encryption (E2EE) when enabled. Additionally, the user interface is updated so that when meeting participants click the shield icon in the meeting window, next to Encryption, they’ll see one of the following encryption labels: Enhanced, End-to-end encrypted, or Post-quantum end-to-end encrypted.
  • Onsite poll QR code sharing - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can participate in polls seamlessly during a meeting by scanning a QR code displayed by the host, allowing both online and in-room participants to engage simultaneously. This update includes a browser pop-up for the QR code and options for manual sharing, significantly improving interaction and inclusivity in diverse meeting setups.
  • View custom disclaimer when AI Companion is enabled in a meeting - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    If enabled by an account owner or admin, meeting participants will see a custom disclaimer when an AI Companion feature is enabled in a meeting for the first time or when an AI Companion feature is set to auto-start. Following similar disclaimers in the Zoom platform, users will have the choice to leave or remain in the meeting.
  • Shared 3D objects in a meeting - visionOS
    Zoom has expanded its functionality to allow users to share 3D files and objects seamlessly in a meeting on Apple Vision Pro. When sharing begins, the video view automatically shifts to a 3D-focused sharing mode where models can be freely rotated and zoomed by all participants who are using Apple Vision Pro. For participants on platforms that do not support these features directly, a live video stream of the sharer's view will be provided.
  • Support for meeting participant controls - visionOS
    Users will be able to click a meeting participant's video and take actions such as rename, ask to unmute, make co-host, and more.
  • Support for closed captions - visionOS
    Users can enable closed captions during Zoom meetings.
  • Support for annotation during screen sharing - visionOS
    Users can use in-meeting annotation tools for collaboration.
• Webinar features
  • Enhancements to webinar join experience and email collection - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    When the webinar host requires attendees to sign in to Zoom and chooses to collect email addresses for the attendee report, attendees will be prompted to enter their email. The email entered must match the address used to sign in to Zoom. This will ensure the accuracy of collected emails and provide a smoother join experience for webinar attendees.
  • Optimized video quality streaming for simulive webinars - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Simulive webinars stream at the highest quality that each attendee's device can handle. Previously, if one attendee's device couldn't handle 1080p, the quality would downgrade for all webinar attendees. The video quality is optimized for each attendee based on their device and network capabilities. Users with sufficient bandwidth and processing power will consistently receive 1080p quality.
• Team Chat features
  • Team Chat Quick Reply with Zoom AI Companion - Android, Android (Intune), iOS, iOS (Intune)
    Team Chat users can use Zoom AI Companion to facilitate quick responses within chat, streamlining the process of replying to messages. With this feature enabled, the system can provide suggested phrases and users can simply click on a suggested phrase to respond to a message. Currently, this feature is available for mobile users.
  • Alert users of exceeding character limit while composing a message - Windows, macOS, Linux
    To enhance the user experience, real-time notifications will alert users when they reach the character limit while composing a message in Team Chat, continuous meeting chat, and in-meeting chat. This will ensure that users are aware of the limit before attempting to send the message. Additionally, the real-time display of the character count deficit will enable users to promptly edit their message and adhere to the character limit.
  • Consistent unfurling support across in-meeting chat and Team Chat - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The functionality of content unfurling in the in-meeting chat feature will now match that of Team Chat. This allows users to preview links shared in continuous meeting chat before opening them.
• Mail and Calendar features
  • Improved calendar subscription control - Windows, macOS, Linux
    In the Zoom desktop app, users can view others' availability without automatically subscribing to their calendars. Calendar events will be displayed in the main calendar view, and users will have the choice to subscribe separately.
  • Ability to add reason for canceling event - Windows, macOS
    When canceling an event, users can add a cancellation reason to the notification email to attendees.
  • Customized sidebar experience - Windows, macOS, Linux
    When users expand the calendar sidebar, they can adjust its width to create a customized sidebar experience, making it wider or narrower as needed.
  • Enhanced Full Detail page - Windows, macOS, Linux 
    In the Zoom desktop app, the Full Detail page has been enhanced to remove the Review entry point in the Send Reply Note and Propose New Time feature.
• Phone features
  • Select correct Zendesk contact when a phone number matches multiple contacts in Zoom Phone app – Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The Zoom Phone app integrated with Zendesk has been enhanced to handle situations where a phone number matches multiple Zendesk contacts. When a match occurs, users will see an indication next to the contact info showing the number of matches. This indication is clickable, opening a pop-up window where users can view contact details and choose the correct contact. After confirming their selection, a Zendesk ticket will be created for the selected contact. This improves the user experience by preventing tickets from being created against the wrong contact. Additionally, an admin setting has been added to enable or disable this multiple contact selection feature.
  • Enable hosts to temporarily hold participants in multi-party calls – Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The conference host and co-host of a multi-party call can temporarily put one or all participants on hold. The host can toggle participants between being held or unheld. When a participant is held, they only hear the hold music set at the account level and cannot hear the main call. This enables hosts to have private conversations within a multi-party call. Hosts have options to start calls with all held, hold all at once, unhold all at once, hold individuals, and unhold individuals.
    Note: Account owners and admins must contact Zoom Support to enable the Multi Party Conferencing feature for their account.
• Contact Center features
  • New searchable skills drop-down when transferring to queue with routing profile - Windows, macOS, Linux
    A new search capability to the skills drop-down has been added so agents can quickly find the appropriate skill to complete the transfer. It allows faster completion of transfers to queues with routing profiles. This applies to Zoom Contact Center channels where the skills modal is shown such as Zoom desktop app and Zoom Web App.
  • Persist outbound caller ID selection for agents across sessions - Windows, macOS, Linux
    Agents can now persist their last used outbound number when sending SMS or voice engagements. Once an agent selects their outbound number, this selection will be remembered across clients within Contact Center. This enhances the agent experience by removing the need to re-select the same outbound number every time they log in or switch clients. Overall, it saves agents time and simplifies workflows when handling outbound SMS and voice engagements.
  • Sound alerts for new unread messages - Windows, macOS, Linux
    When enabled, agents will hear a sound notification when they receive a new unread message for a background engagement they have open. This helps ensure agents receive audio reminders of messages needing a response when they are multitasking between engagements or applications. By notifying agents of messages requiring their attention, this improves agent productivity and consumer satisfaction. This feature must be enabled by Zoom.
• Events and Sessions features 
  • Enhancements to the Resources panel navigation in Zoom Workplace app – Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The Resources panel in the Zoom Workplace app has been redesigned to improve the overall user experience for both hosts and attendees. Hosts can activate multiple resource links at once and manage resources to allow attendees to access only what is available to them. For attendees, the updated panel only displays active resource tabs available to them, reducing clutter. If no resources are active, the Resources icon is hidden from the toolbar.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where Zoom Phone dials the most recently called number after a user enters a different number on the keypad - Windows, macOS, Linux
• Resolved an issue where screen sharing was defaulting to remote support when remote support was enabled - Windows, macOS
• Resolved a Contact Center issue where the content was displayed on the wrong screen when starting a screen share - Windows
• Resolved an issue where the Windows taskbar did not show up when the meeting screen was maximized - Windows
• Resolved an issue where copying from Microsoft Excel and pasting into Team Chat formatted the message incorrectly - Windows
• Resolved an issue where additional page breaks were added when pasting into Team Chat - Windows
• Resolved an issue where a subset of users were unable to make or receive Zoom Phone calls - Windows
• Resolved an issue where a subset of users were muted when screen sharing with audio through Team Chat - Windows
• Resolved an issue where a subset of users were unmuted when moving from the Waiting Room to the meeting - Windows
• Resolved an issue where users were unable to star a subset of common area phones in their contact list - Windows
• Resolved an issue where a subset of users were unable to paste from Onenote into Team Chat - Windows
• Resolved an issue where Caller ID phone number was not displayed if a call was received through DID - Windows
• Resolved an issue where users are unable to hear sounds from Avaya Agent - Windows
• Resolved an issue were a subset of users were unable to share Microsoft Powerpoint - Windows
• Resolved an issue with poor video quality on a peer to peer meeting - Windows
• Resolved an issue where the video froze when using the Warmly app - macOS
• Resolved an issue where a subset of users were unable to change the pen size on the annotation tool while in full screen mode - macOS
• Resolved an issue where Display Link crashes when a user is sharing their screen - macOS
• Resolved an issue where a subset of users with the Outlook integration were seeing an incorrect host in their Zoom desktop app - macOS
• Resolved an issue were DTMF tones were not recognized when calling an external IVR - macOS
• Resolved an issue where a subset of users could not login to the mobile app when the first letter of the user email was capitalized - Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue where the call history showed an incorrect name when it partially matched with a contact - iOS, iOS (Intune)

May 6, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved Issues

• Minor bug fixes

April 29, 2024

Note: This release is to resolve minor bug fixes for users on Windows 7, which is unsupported as of version 6.0.0.

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved issues

• Minor bug fixes

April 26, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved Issues

• Minor bug fixes

April 22, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• Meeting features
  • Support for additional characters in Personal Link - Windows
    Admins can use additional characters, including hyphens (-) and underscores (_) , in users' Personal Link, which is a vanity version of their Personal Meeting ID (PMI). This allows successful mapping of SCIM or SAML fields containing these characters to users' personal links, and resolves provisioning failures experienced by some users with display names containing hyphens or underscores.

Resolved Issues

• Minor bug fixes 

April 19, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• Meeting features
  • Support for additional characters in Personal Link - macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Admins can use additional characters, including hyphens (-) and underscores (_) , in users' Personal Link, which is a vanity version of their Personal Meeting ID (PMI). This allows successful mapping of SCIM or SAML fields containing these characters to users' personal links, and resolves provisioning failures experienced by some users with display names containing hyphens or underscores.

Resolved Issues

• Minor bug fixes

April 15, 2024

Note: This release for Android and iOS was pulled during deployment, and the 6.0.1 release contains all 6.0.0 features and additional bug fixes. It will be available on April 17.

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Zoom app now named Zoom Workplace app - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
  The Zoom app for desktop and mobile is now named Zoom Workplace, in order to align the app name with Zoom’s extensive product offerings that are designed to help users reimagine the way they collaborate. Users updating to this version will see the new Zoom Workplace branding in the app and as the app name in their app directory. This change also affects installer file names, so admins with mass deployments should adjust any scripts to account for the new file names (Zoom Workplace (32-bit), Zoom Workplace (64-bit), and Zoom Workplace (ARM64)).
• Late joining participants no longer blocked from unmuting or starting video - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
  Participants joining a meeting that has already started recording, live streaming, or using an AI Companion feature will no longer be blocked from unmuting or turning on their video. They will still see the applicable consent prompts and have their audio (recording, live streaming, AI Companion) and video (recording and live streaming) muted, but will not be blocked from using these controls while the prompt is still visible. Previously, these consent prompts prevented users from unmuting or starting their video until the prompt was acknowledged and consent provided.
• Consolidated Meeting and Calendar tabs - Windows, macOS, Linux
  The Meetings and Calendar tabs are merging to provide the greater visibility of the calendar view with the meeting details needed for your daily tasks. Easily view and filter upcoming meetings, view the invitees and their responses, and review shared materials ahead of the session, while also reviewing previous meetings and their assets, such as recordings, continuous meeting chats, whiteboards, and more. This change will be rolled out to accounts over time and be controlled through a web setting available at the account, group, and user levels. Initially, Basic, Pro, and some smaller Business accounts will have this available with the March release, with this enabled by default for those Basic and Pro accounts. Other accounts can expect this in an upcoming release, which can be managed for eligible accounts through the Feature Release Controls.
• End of support for Windows 7 and 8 - Windows
  With this release, Windows users will need to be on Windows 10 or higher. Devices still using Windows 7, Windows 8, and Windows 8.1 will no longer be supported and will have 5.17.10 (or any additional patches in the 5.17.X branch) as the last version available.
• End of support for x86 or and x86_64 Android devices - Android, Android (Intune)
  With this release, Android users will need a device with an ARM processor. Devices with older x86 and x86_64 architectures will no longer be supported and will have 5.17.10 (or any additional patches in the 5.17.X branch) as the last version available.
• End of support for iOS 11 and 12 - iOS, iOS (Intune)
  With this release, iOS users will need to be on iOS version 13 or higher. Devices still using iOS 11 or 12 will no longer be supported and will have 5.17.10 (or any additional patches in the 5.17.X branch) as the last version available.

New and enhanced features

• General features
  • Zoom desktop app color themes and visual overhaul - Windows, macOS, Linux
    The appearance of the Zoom desktop app is overhauled with a new color scheme and icons. These color schemes, including bloom (blue), agave (green), and rose (red), are available when running the client in the light mode and can be chosen through app settings. These color themes are applied to the app global navigation bar, and the in-meeting window.
  • Additional MSI/GPO/MDM options
    • Keep only one section open in Team Chat - KeepOnlyOneSectionOpenInChat - Windows, macOS, Linux
      Disabled by default, this corresponds to the Only allow one section opened at a time setting for the desktop app, found under the Team Chat section of app settings.
    • Organize chats by section - SeparateIMChatAndChannel - Windows, macOS, Linux
      Disabled by default, this corresponds to the Organize by section setting for the desktop app, found under the Team Chat section of app settings.
    • Disable Team Chat file transfers - DisableIMFileTransfer - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
      Disabled by default, admins can enable this policy to prevent file transfers through Team Chat for any account signed-in.
    • Allow file transfers for specific domains - AllowedIMFileTransferDomain - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
      Disabled by default, admins can enable this policy by specifying specific domains that their users are allowed to share files with other users associated with that domain.
• Meeting/webinar features
  • Updated icons and meeting visuals - Windows, macOS, Linux
    The in-meeting experience is updated with new icons and other visual changes to menus and toolbars.
  • Personalized in-meeting toolbars - Windows, macOS, Linux
    Zoom Meeting participants can personalize the in-meeting toolbar by dragging-and-dropping to add, move, and remove meetings feature options to suit their needs. Buttons can be reordered, or dragged to/from the More menu. Personalizations for signed-in users will be synced across their desktop experiences. Additionally, the default in-meeting toolbar has fewer buttons and consolidated many options under the More menu to support improved ease of use. The Audio, Video, More and End options cannot be removed from the in-meeting toolbar. Additionally, the floating screen-sharing toolbar is updated and simplified to make it easier to use and more focused on core tasks while presenting during a meeting.
  • Improved collaboration with Google Drive and Microsoft OneDrive files - Windows, macOS, Linux
    Sharing files from Google Drive and Microsoft OneDrive is updated to make it easier to select files and share them for in-meeting viewing or collaboration. First, the third-party service’s native file picker will be used to select a file, instead of the Zoom file picker. After selecting a file from Google Drive or Microsoft OneDrive, choosing Collaborate (which will grant participants file editing permissions), invites all participants to join in collaborating on the document using their system browsers,
  • Improved voiceprint for personalized audio isolation - Windows, macOS, Linux
    The Personalized audio isolation audio profile is enhanced to allow for users to make a short voice recording of them reading a predefined script. This helps to enhance audio isolation performance whether headset or non-headset microphones are used, even in open environments. Zoom will store and use your voiceprint for this purpose, until you delete it, which you can do at any time in your audio settings.
  • Improved Companion mode - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Connecting a device in Companion mode allows for easier video, chat, and sharing across multiple devices in any meeting. Connect in Companion mode from the Zoom app to view and respond to in-meeting chat or begin sharing the camera or an image on the device, all without joining the meeting as additional duplicate versions of yourself in the meeting. Start the meeting from another client, then connect on the desktop app and continue sharing a slide deck, managing participants, conducting a poll, and more. Additionally, when connected to a local Zoom Room in Companion mode, the Zoom Rooms Controller app, if enabled by admins, will no longer automatically open, but will still be readily available as an option in the control toolbar. Clicking will open the Zoom Rooms Controller app as a side-panel in the meeting window. This change in behavior to the Zoom Rooms controller app will currently only be available for the Zoom desktop app for Windows, with macOS to follow soon. This feature will be rolling out to accounts over the next few months.
  • Portrait lighting for video - Windows, macOS, Linux
    The new portrait lighting setting allows Zoom to dim your background while brightening you in the foreground, making you stand out even more in your meetings. This is available through in-app video settings and has hardware prerequisites similar to using virtual backgrounds without a greenscreen.
  • SIP/H.323 interoperability UI enhancements - Windows, macOS, Linux
    When a Zoom user client calls a SIP or H.323 Room System or destination, the caller ID will indicate the user name, instead of “Zoom” followed by the meeting ID. Also, some indicators embedded in the video stream sent to the SIP/H.323 destination, such as quality bars, participant counts, and participant name labels, are hidden to avoid duplicative or unnecessary information display.
  • Exclude hosts and panelists from survey participation - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    A new web setting can prevent individuals with hosting roles from participating in surveys, streamlining the administration process and ensuring more accurate and unbiased feedback from participants. This includes the host, co-host, and webinar panelists.
  • Consolidated notifications for enabled/disabled features - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Unnecessary and redundant in-meeting notifications are removed or set to not appear multiple times, clearing up visual clutter that may interfere with the live meeting. The initiator of a feature will not see a confirmation notification, as they are aware of the feature they are selecting, and when certain features are disabled, the corresponding notification is suppressed as well.
  • Automated captioning and translated caption support for Hebrew - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Automated and translated captioning support is expanding to include captioning for the Hebrew language. This language is enabled by default, but admins can control the availability of this language through the Automated captions and Translated captions settings within the web portal.
  • Greek, Bengali, Norwegian, and Welsh support for translated captions - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Accounts using the translated captions feature will be able to have automated captions translated from any currently supported language to Greek, Bengali, Norwegian, and Welsh, facilitating easier communication between participants in Zoom Meetings. Translated captioning is not yet supported when translating from these languages, as they are not yet supported for automated captioning. These languages are enabled by default, but admins can control availability of this through the Translated captions setting in the web portal.
  • Upcoming meeting reminders - Android, Android (Intune), iOS, iOS (Intune)
    Mobile app users can enable reminders ahead of their upcoming meetings, choosing how many minutes ahead of the meeting to have the reminder notification appear. 
• Meeting features
  • Multi-speaker video layout - Windows, macOS
    The Multi-speaker video layout helps provide meeting participants a more engaging experience, dynamically adapting to current speakers by highlighting and enlarging their video tiles over others, while still providing a view of other participants in a smaller gallery view below. This will also be available when viewing shared content in side-by-side mode, with the speakers being more prominently displayed next to the shared screen or app window.
  • In-meeting AI Companion disable and delete - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Hosts, co-hosts, and participants (in the absence of a host) can choose to turn off all AI Companion features at once in a meeting. Additionally, they have the option to delete meeting assets generated thus far, such as recordings, summary, and transcript, to help ensure these assets are not unintentionally shared with anyone after the meeting. These options are available to the host and co-hosts by default, with participants able to request disablement as well. In the absence of either the host or co-host in a meeting, any participant will be able to disable and delete assets.
  • In-meeting AI Companion features combined enablement - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The host and co-hosts in a meeting can more easily enable both AI Companion features in a meeting with just a click of a combined Turn on all option under the AI Companion option in the meeting toolbar. This enables both Meeting Summary and Meeting Questions features for the current meeting.
  • Simplified AI Companion consent notifications for hosts - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    When the meeting host initiates the meeting summary or meeting questions features, they will no longer see the consent prompt, and instead will see a simple toast notification along the top of the meeting window, which will disappear after a few seconds. Other meeting participants will see the consent notification as a prompt along the top of the meeting window, but must acknowledge the prompt before it will disappear.
  • Meeting wallpapers - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Meeting hosts can customize the wallpaper in their meeting, adding more color and customization to their meeting view. The host or co-host can choose from preset images provided by Zoom or their account admins. With a selection made, they can also adjust how much to blend the participant videos with the wallpaper image. Admins can control use of this at the account level, as well as provide additional default images, which are available to the host and co-host during meetings. Images uploaded through the web portal by admins must be JPG/JPEG or 24-bit PNG with a maximum size of 15 MB. The recommended resolution is 1920x1080px.
  • Dynamic emoji reactions for video tiles - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Meeting reactions appearing in a user’s video tile, either in gallery or speaker views, are more dynamic with emojis appearing and floating up and around the user. This provides a greater visual indication of other video participant’s reactions for the presenter or speaker. These reactions only appear for video-on participants and can be disabled through the in-meeting Reactions settings.
  • Support for expanded remote control settings regarding external participants - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    The Zoom app supports recent changes to web settings to control the use of the remote control feature when external participants are present, which includes preventing guests from controlling other guests’ screens and preventing internal users from controlling a guest's screen.
  • AV1 video codec - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    To provide higher quality video while conserving bandwidth usage, Zoom continues rolling out this video codec to Pro accounts. Use of codecs, including AV1, is adaptive, and Zoom dynamically chooses the most appropriate codec.
• Webinar features
  • Full emoji suite support for Webinar Reactions - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Similar to Meeting Reactions, Webinar Reactions are able to utilize the full suite of available emojis, in addition to the 6 standard emojis. Availability of all emojis versus the standard set can be controlled at the account, group, and user level settings page.
  • Improved Webinar Backstage experience before live session - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Instead of displaying a large Off Air indicator before the webinar is officially started and attendees are allowed to join, the current live webinar feed is displayed if there are panelists in the webinar space, with a smaller indicator showing that the webinar is still Off Air. This makes it easier to know what attendees will see in the webinar prior to attendees joining, making panelists more comfortable and confident ahead of the upcoming live webinar.
  • Removed email field for webinars not collecting emails - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    For webinars not collecting attendees’ email addresses, meaning registration is not required and the Include email address in attendee report setting is disabled, attendees joining the session will no longer be prompted to enter an email address.
  • Customized waiting room for Webinars - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Hosts and account admins can customize the waiting room experience for webinars, allowing customization of the image, text, and other waiting room assets that attendees see before joining each session and providing a more engaging and branded joining experience for attendees. These custom assets can be saved to webinar templates for reuse. Additionally, hosts can also view the number of attendees waiting to join while the webinar is in practice mode, allowing them to decide when it is the best time to end practice mode and allow attendees into the webinar. This feature will be rolling out to accounts over the next months.
• Team Chat features
  • Team Chat Sentence Completion with Zoom AI Companion - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Team Chat users can use Zoom AI Companion to suggest words while they are in the middle of composing incomplete sentences. Phantom word suggestions will appear in light gray in the compose box, allowing users to accept suggestions by hitting the tab button.
  • Expanded language support Chat Compose and Thread Summary with AI Companion features - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    AI Companion features for Team Chat support a broader range of languages for both Chat Compose and Thread Summary features, expanding from 9 to 38 languages, including English. All supported languages will include English, French, French (CA), German, Spanish, Italian, Portuguese, Chinese (Simplified), Russian, Japanese, Korean, Dutch, Ukrainian, Chinese (Traditional), Czech, Estonian, Finnish, Hungarian, Polish, Turkish, Vietnamese, Hindi, Romanian, Bangla, Danish, Indonesian, Malay, Norwegian, Tagalog, Tamil, Telugu, Swedish, Arabic, Hebrew, Cantonese, Thai, Greek, and Welsh. 
  • Meeting assets included with Meeting Summary in Continuous Meeting Chat - Windows, macOS, Linux, Android, Android (Intune)
    The Continuous Meeting Chat experience has been enhanced to provide a quick snapshot of all meeting assets such as recordings, Meeting Summary with AI Companion, files, links, attachments, or Whiteboard links. Depending on the content generated during the meeting and the host's preferences, users will now have a quick and easy way to reference all these items in one place. If the meeting was cloud recorded, the host will see an interactive card in the meeting group chat, visible only to them, prompting them to share the recording with others in the continuous meeting chat. If shared, the posted meeting asset interactive card is updated to include the link to the recording. Other channel members will see Pending host approval until the host decides to share the recording. The same applies to the Meeting Summary with AI Companion if the host has the corresponding setting to share it only with themselves.
  • Increase Team Chat public channel limit to 250,000 members - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Team Chat public channels support up to 250,000 members, facilitating scalability for larger communities. Certain admin settings have been adjusted to compensate for the increased member count.
  • Enhanced functionality in Team Chat: Tabs, split view, chat settings and resource management - Windows, macOS, Android, Android (Intune), iOS, iOS (Intune)
    Team Chat now includes tabs for whiteboards and important links, streamlining access to relevant resources. Owners and admins can pin essential resources in channels for easy access by all members. Users can collaborate on shared whiteboards in real-time within the chat interface. Tabs can be renamed, reorganized, or removed as needed. In group chats and direct messages, all members can manage tab content. Additionally, a split view feature enables simultaneous viewing of tab content and the main chat stream, enhancing productivity. The interface has been reorganized for efficiency, with the search function moved to the top of the chat stream and other options consolidated in the More menu. Chat resources are now accessible via the Resources tab, offering a more convenient experience for users.
  • Sort chats at folder-level - Windows, macOS, Android, Android (Intune), iOS, iOS (Intune)
    To enhance usability, the Team Chat folder will feature sorting view options at the folder level for the desktop app. The available sorting options will include My Custom Order as the default, Unread First, and Alphanumeric with numbers preceded by alphabets. Sorting views for the Starred folder will be introduced in a future release.
  • Markdown formatting - Windows, macOS, Android, Android (Intune), iOS, iOS (Intune)
    Users can use markdown syntax to more precisely format their messages, allowing users to craft visually appealing messages by incorporating headings, lists, and various other formatting elements. Markdown support also enables users greater flexibility in structuring their messages to suit their preferences and requirements.
  • Sidebar filter enhancements - Windows, macOS
    The desktop filter view for messages on the left sidebar aligns with the mobile experience:
    • Mentions: Only @me and @group mentions are shown, excluding @all mentions.
    • Direct Messages: The first 300 Direct Messages, including read and unread, are visible.
    • Unread: All unread messages are displayed.
    • Muted: All muted channels, including read and unread messages, are listed.
  • Increase compose box size for macOS app - macOS
    macOS users can adjust the height of the compose box on the Zoom app, allowing easier expansion of the threaded reply box and better visibility of the entire drafted message. This feature was previously only available on the Zoom desktop app for Windows.
  • Shared Spaces - Windows, macOS, Android, iOS
    Shared spaces are a collection of channels and members that help organize work around a specific project, team, or topic.
    Admins and users can create Shared Spaces for corporate communication, different business units, or departments. This allows for easier management of membership and ensures better access and usability for users within those spaces. However, on mobile, users can only read and reply in spaces; they cannot create them. This feature enables efficient collaboration and access to discussions and channels associated with important projects. Note: This feature will not be immediately available, as it is dependent on a backend release, currently scheduled for April 22, 2024.
  • Support for Team Chat - visionOS
    Vision Pro users can collaborate and continue conversations in Zoom Team Chat.
• Mail and Calendar features
  • Zoom Mail sentence completion - Windows, macOS, Linux
    The Zoom Mail client will auto-complete users’ partially entered text by providing suggestions. Users can press the Tab button to accept the suggestion.
  • Enhancements to the signing in on the Zoom desktop client - Windows, macOS, Linux
    Users must only sign in to the Zoom Calendar/Zoom Mail service once. When users grant their calendar and mail permissions on the Zoom web portal, they do not need to sign in again on the provider sign-in page in the Zoom desktop client.
  • Display Zoom Mail and Calendar tabs in separate window - Windows, macOS
    In the Zoom desktop app, users can drag the Mail and Calendar tabs to separate windows. They can also open those tabs in a new window.
  • Switch accounts in Zoom mobile app - Android, iOS
    Users can switch between multiple calendars and manage all their calendar events and meetings. They can use the Zoom Calendar dropdown menu to switch between calendars.
  • Add silence mode for notifications - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
    Users can completely turn off email notifications by using the silence mode. When users choose to mute notifications, they will not receive the email count, and the red dot notification will not appear in the Zoom Mail client.
  • Directly send emails from an added account without switching - Windows, macOS, Linux
    Users can add an email account to their account. This allows them to send emails from the added account without switching accounts.
  • Add Starred first option to inbox organization - Windows, macOS
    The Starred first option is added to the inbox section settings. This option allows users to move their starred emails to the top of their mailbox.
  • Enhanced group attendee support - Windows, macOS, Linux
    The event host can easily add a group of attendees using the attendee field in the Zoom Calendar.. Additionally, the host and attendee can see individual attendees in a group when editing or viewing the event details.
  • Unified Zoom Calendar and desktop app home scheduler - Windows, macOS, Linux
    To ensure consistency in content and functionality, the design of the Zoom Calendar scheduler and home scheduler has been unified.
• Zoom Clips features
  • Enhancements to Zoom Clip Annotation and Drawing Tools - Windows, macOS
    Zoom Clip has added new annotation and drawing tools that allow presenters to mark up their screens while recording. Users can now easily highlight important points, underline text, and draw shapes and diagrams to reinforce concepts. This helps presenters create more dynamic and visually engaging content.
  • Enhancements to embedding and sharing Zoom Clips - Windows, macOS
    Account owners and admins have the option to allow users to embed Zoom Clip thumbnails in emails and social media. Once enabled, users embed either fixed clip thumbnails or utilize a script code to insert a clip into these environments.
  • Ability to share meeting recordings as clips with granular control - Windows, macOS
    Account owners and admins can now enable meeting hosts to share full or partial meeting recordings externally as clips. Hosts have the option to trim recordings and select only relevant sections to share as clips. This allows hosts to provide focused content to external viewers. Furthermore, hosts can customize clip access and permissions when sharing meeting recordings to ensure the right people can view the clips.
  • Keyboard shortcut added for initiating Zoom clip recordings - Windows, macOS
    A new keyboard shortcut has been implemented that allows users to instantly start recording Zoom clips during meetings. By pressing Alt+Control+C on Windows or Command+Control+C on macOS, users can immediately begin capturing important moments without having to navigate menus. This shortcut simplifies the recording process, enabling users to save time and focus on their recording.
• Phone features
  • Common Area support for iPhones - iOS, iOS (Intune)
    Owners and admins can set up their iOS smartphones as shared phones retail and other front-line scenarios. In this mode, the Zoom Common Area can be enabled on the Zoom app running on the device to place or receive calls and participate in call queues and other workflows.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding use of One-Time Password (OTP) codes for sign-in - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue regarding updated user name not appearing on extension-to-extension caller ID - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue for inconsistent muting behavior for hosts with auto-start meeting summary enabled - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue regarding enlarged cursors not appearing appropriately sized - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue regarding inconsistent date formats when scheduling - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue regarding specific situations causing calls from queues to ring for less than a second before bouncing to the next in queue - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue regarding memory usage spikes when switching between Team Chat channels - Windows, macOS, Linux, Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue regarding the original sound for musicians audio profile not remaining selected after sign-out/sign-in - Windows, macOS
• Resolved an issue with a conflicting keyboard shortcut - Windows, macOS
• Resolved an issue regarding an incorrect link to a Zoom support article - Windows, macOS
• Resolved an issue regarding overlapping prompts when starting a meeting from a Zoom app - Windows, macOS
• Resolved an issue regarding the app not reverting back to the previously selected gallery view after someone stops sharing - Android, Android (Intune), iOS, iOS (Intune)
• Resolved an issue regarding unread chats appearing indistinguishable from others - Android, Android (Intune), iOS, iOS (Intune)
•  
• Resolved an issue regarding Team Chat messages incorrectly appearing as still in-progress of being decrypted - Windows
• Resolved an issue regarding submitting problem reports for a 2023 date - Windows
• Resolved an issue regarding missing caller ID information for specific calls appearing in the Zoom Assistant - macOS
• Resolved an issue where an inaccurate notification remained when a Zoom Room declined a call to join a meeting - macOS
• Resolved a video issue regarding an external Sony camera connected through Imaging Edge - macOS
• Resolved an issue regarding cursors and shared views of Adobe Photoshop and Lightroom apps - macOS
• Resolved an issue regarding the start/stop video keyboard shortcut - macOS
• Resolved an issue regarding prompts for screen sharing access - macOS
• Resolved an issue with shared screens not appearing as expected when using all screens mode - Linux
• Resolved an issue regarding adding contacts - Android, Android (Intune)
• Resolved an issue regarding certain very long, high-character Team Chat messages not displaying properly - Android, Android (Intune)
• Resolved an issue regarding inconsistent Waiting Room text formatting - iOS, iOS (Intune)

Note: The Zoom Calendar advanced room support and Badge notification enhancements features have been pulled from the release due to issues with deployment and will be available in another upcoming release.

March 8, 2024 

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• Simplified AI Companion consent notifications for hosts - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
  When the meeting host initiates the meeting summary or meeting questions features, they will no longer see the consent prompt, and instead will see a simple toast notification along the top of the meeting window, which will disappear after a few seconds. Other meeting participants will see the consent notification as a prompt along the top of the meeting window, but must acknowledge the prompt before it will disappear.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the first session of a recurring meeting not syncing properly from Outlook - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)

February 26, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Upcoming end of support for x86 or x64 Android devices - Android, Android (Intune)
  This is the last planned release to support Android devices with older x86 and x64 architectures, which are no longer currently produced by any manufacturer. With next month’s planned release, Android users will need to upgrade to a device with an ARM processor to continue to receive additional Zoom app updates.
• Upcoming end of support for iOS 11 and 12 - iOS, iOS (Intune)
  This is the last planned release to support iOS versions 11 and 12. With next month’s planned release, iOS users will need to upgrade to iOS 13 or higher to continue to receive additional Zoom app updates.
• Upcoming end of support for Windows 7 and Windows 8 - Windows
  This is the last planned release to support Windows 7 and Windows 8 operating systems. With next month’s planned release, Windows users will need to upgrade to Windows 10 or higher to continue to receive additional Zoom app updates.

New and enhanced features

• General features
  • Additional MSI/PLIST/GPO/MDM options
    • Disable app if ZDM enrollment fails - DisableZoomIfNotZDMManaged - Windows
      Disabled by default, this policy allows admins to disable the Zoom app if enrollment of this device into Zoom Device Management fails. Users will be prevented from signing-in, joining a meeting, or any other functions of the Zoom app until ZDM enrollment is successful.
    • Use backup PAC when PAC download fails - UseBackupPacForDetectFailPolicy - Windows
      Disabled by default, enabling this policy will have the app use the last available PAC, if retrieving a newer PAC fails. 
• Meeting/webinar features
  • All screens mode - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    All screens mode allows the host to request all participants share their screen to present the host with a scrollable side-by-side view of the participants and their shared desktop(s). This feature is designed to provide a more streamlined and straightforward proctoring experience, focused on seeing both the participant video and their desktop share. When activating during a meeting, the host can also choose to allow participants to also view all shared desktops. Admins can control the use of this feature with account and group level settings, with hosts also being able to enable this for individual meetings as well.
  • macOS Sonoma Screen Sharing support - macOS
    macOS Sonoma users can utilize the native sharing support built in to app windows on their desktop. Long-clicking the green icon in the top-left of any app window provides the option to Share On Zoom and initiate sharing that window into the active Zoom meeting or webinar. Alternatively, the System Picker option is available when clicking Share in the Zoom meeting window directly, allowing the user to system the native macOS sharing picker. Hosts can also set this option as the default in the Screen Share section of the client settings.
• Meeting features
  • Auto-move to/from Waiting Room - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Admins have additional Waiting Room customization options, allowing them to automatically move participants to the Waiting Room if the host or alternative host leaves, as well as automatically admit those participants back into the meeting when the host or alternative host returns. Upon leaving the meeting, the host will be notified that the participants have been moved, and the participants will remain in the Waiting Room to wait for a host to return. This feature supports up to 50 participants in the Waiting Room.
• Webinar features
  • View Webinar Q&A submissions from before joining - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Account admins can allow webinar attendees to view Q&A submissions from other attendees, even if those submissions were from before they joined the webinar. This feature must be enabled by Zoom, and when enabled, applies to all webinars on the account and requires all hosts and attendees to join with Zoom app version 5.17.0 or higher. Those with a lower app version can still join the webinar, but will neither be able to see the Q&A option on their control toolbar nor participate in Q&A. Without this enabled for your account, webinar attendees can only view Q&A submissions from after they joined the webinar.
• Team Chat features
  • Enhanced UI for Thread Summary with AI Companion - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    To enhance the discoverability of the Thread Summary with AI Companion, a dedicated icon will be prominently displayed in the message thread interface for easy access. The Thread Summary option will appear only if there are replies below the main message. Additionally, if reactions are present below the message, a display divider will be included to separate the Thread Summary button from the reactions.
  • Sort chats at folder-level - Windows, macOS, Linux
    To enhance usability, the Team Chat folder will feature sorting view options at the folder level for the desktop client. The available sorting options will include My Custom Order as the default, Unread First, and Alphanumeric with numbers preceded by alphabets. Sorting views for the Starred folder will be introduced in a future release.
• Mail and Calendar features
  • Enhancements to Zoom Calendar notifications - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Users are notified before their meetings and events without an attached meeting. They can set notification time intervals to receive more notifications for their events and meetings.
  • Enhancements to the Zoom Calendar event scheduler - Windows, macOS, Linux
    There are several enhancements to align and unify the Zoom Calendar event scheduler with the Zoom desktop client’s event scheduler.
  • Disable Zoom Mail sound effects - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Users can disable Zoom Mail sound effects in their settings.
  • Updates to Zoom Mail settings - Windows, macOS, Linux
    The Zoom Mail settings page has been enhanced for improved navigation and usability, including the addition of a search bar to more easily find a specific setting.
  • Add identification for accounts with multiple mailboxes - Windows, macOS, Linux
    Users can view the user initials in the top-left corner of the Zoom Mail client to identify which mailbox they are signed in to. Previously, users had to click the Settings dropdown to view which mailbox they were managing.
  • Support for messages view in Zoom Mail - Windows, macOS, Linux
    The Zoom Mail client supports viewing individual emails of the same conversation in an inbox so that users can view the date, time, and timeline of each message.
  • Share Zoom Calendar events with specific users - Windows, macOS
    Users can share their calendars with specific users and assign permissions to each added user. Shared users can view the calendar’s private events.
  • Delegate access to mailbox - Windows, macOS
    Account owners and admins can create delegated mailboxes for managers when their employees leave the company. The account’s escrow admin can add the manager as the delegate for the employee’s mailbox. The manager will have full delegate access to the employee’s mailbox, including both read/write capabilities.
• Phone features
  • Obfuscate sensitive data during a call - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    If enabled by admins, the feature mutes a user’s DTMF tones when pressing a dial pad key on their screen or keyboard during a call, and asterisks are displayed instead of the actual numbers.
  • Volume and microphone not optimal notification - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Users experiencing mute, microphone, or speaker issues during a call will now receive a pop-up message alert, enhancing the user experience and expediting the resolution of any audio-related problems during the call.
• Contact Center features 
  
  • Inline images for emails - Windows, macOS
    Agents can insert inline images directly in the email composer. This allows them to include visual elements without attachments. Also, admins can add inline images to email signatures and assets defined in Zoom Contact Center.
  • Email channel enhancements - Windows, macOS
    The Zoom Contact Center email channel has been enhanced to better differentiate between new incoming emails and replies or forwards of existing conversations. If a new email comes in that is a reply or forward of an existing open engagement, with only an edited subject line, it will now be merged into that existing engagement. This prevents duplicate engagements and keeps the full conversation history together. However, if the new email has the same recipients but is a new conversation, a separate engagement will be created. This update allows Zoom Contact Center to distinguish between continued conversations and new conversations with the same recipients.
  • UI enhancements to engagement controls - Windows, macOS
    There are several UI enhancements to the following features to provide a more consistent experience for agents:
    
    • The Engagement Controls across Voice, Video and Messaging have been moved to a common location in a toolbar below the main engagement area. This will provide agents a very consistent experience to find these controls in the same location for every engagement channel
    • Some examples of the engagement controls that have been moved to the common location:
      
      • Voice engagement controls such as mute, upgrading to video, add call, transfer, hold, and recording.
      • Video engagement controls such as mute, start/stop video, chat, hold, transfer, share screen, and show captions.
      • Messaging engagement controls such as transfer, release, and upgrade to voice/video.
  • Redesigned left panel - Windows, macOS
    The left panel in the Zoom Contact Center desktop client has been redesigned to provide quicker access to key information and actions. Agents and supervisors can view and filter contacts, access engagement history, and view notifications in a consolidated view.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with the Outlook calendar integration causing inaccurate host details - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding transferring calls in specific call queue situations - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue with remaining signed-in to certain accounts - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding an inability to view a user’s profile card when in a meeting - Windows, macOS, Linux
• Resolved an issue regarding an incorrect number of recurrences listed when scheduling a recurring meeting - Windows, macOS
• Resolved an issue regarding inconsistent behavior with Daylight Saving Time - Windows
• Resolved an issue regarding links embedded in customized disclaimers - Windows
• Resolved an issue with custom waiting room video playback and VDI environments - Windows
• Resolved an issue with the behavior of the chat reply option - Windows
• Resolved an issue regarding failed SSO sign-ins - iOS, iOS (Intune)
• Resolved an issue with the meeting ID field triggering auto-correct suggestions - iOS, iOS (Intune)

February 5, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Resolved Issues

• Resolved an audio issue when multitasking on certain Android configurations

February 2, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Introducing: Zoom for visionOS
    This app allows users to join and participate in Zoom Meetings through their Vision Pro headset. Users can sign-in with their Zoom account (or create a new account), then see their upcoming meetings, details for their PMI, share meeting details with others, and join meetings as needed. When participating in a meeting, users can share their view of the visionOS UI (similar to screen sharing on the desktop client), send reactions, switch between Speaker and Gallery views, and easily transfer meetings between the desktop client, mobile app, and Vision Pro.
• Meeting features
  • Support for Vision Pro Personas
    Zoom users can utilize the Vision Pro’s Persona to represent themselves in Zoom Meetings. Personas must be first created in the visionOS Settings app before use in a Zoom Meeting.
  • Easier multi-tasking with meeting chat and participants
    The Chat and Participants panels are combined into one window. This is intended to improve multitasking, allowing the user to view the meeting content and participate in in-meeting chat or manage participants at the same time.

January 31, 2024

Full versions

Resolved Issues

• Resolved an issue regarding recording audio with Zoom Clips

January 23, 2024 

Note: This release was originally scheduled for January 22, but was delayed 1 day.

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Improved global product navigation for Zoom desktop client - Windows, macOS, Linux
    Free account users will have greater control of the product tabs shown on the Zoom desktop client, having greater flexibility over display order and which product tabs are always visible or hidden within the More option. This will initially be available for free accounts, with users on paid accounts getting this functionality in another later release.
  • Support cloud contacts on mobile - Android, iOS, Android (Intune), iOS (Intune)
    For a unified experience, contacts imported from O365/Google/Exchange through the web portal are supported on the Zoom mobile app. Users can view the imported contacts under My Contacts then Cloud Contacts the same way they can on the desktop client. Previously, contacts imported from O365/Google/Exchange through the web portal only appeared in the desktop client.
  • Additional MSI/PLIST/GPO/MDM options
    • Disable assigning manual captioning typist - DisableAssignTypist - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
      Disabled by default, admins can enable this policy to disable the ability for users to assign a participant the role of manually entering captions. This does not affect the use of automated captions or captions provided by a third-party service.
    • Disable P2P STUN traffic - DisableP2PStunTraffic - Windows, macOS
      Disabled by default, admins can enable this policy to disable P2P STUN traffic from the Zoom app. This traffic is the Zoom app checking if admin web settings allow for P2P meetings on the network.
• Meeting/webinar features
  • Screen share presenter layout - Windows, macOS, Linux
    Meeting users wanting a more engaging sharing session can utilize this new presenter layout, which combines your video and shared screen to present everything in one frame. Presenters have a few different layout options, ranging from having the content appear over-the-shoulder of your video, the presenter appearing in front of the content, or the presenter and the content appearing side-by-side. These options are available in the sharing window where users can select what they want to share, the layout of their video and the shared content, and a common virtual background for both you and the content. Admins can also control the use of this through web settings available at the account, group, and user-level settings pages.
  • Automated captioning and translated caption support for Cantonese and Thai - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Automated and translated captioning support is expanding to include captioning for Cantonese and Thai languages. These are enabled by default, but admins can control the availability of this language through the Automated captions and Translated captions settings within the web portal.
  • English to Greek support for translated captions - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Accounts using the translated captions feature will be able to have automated captions translated from English to Greek, facilitating easier communication between participants in Zoom Meetings. This language is enabled by default, but admins can control availability of this through settings in the web portal.
  • Attach Poll to meeting or webinar instance - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    If the Allow host to create meeting polls and quizzes setting is enabled by admins, users can attach polls to a meeting or webinar instance and save a copy of polls attached to a meeting or webinar to their Personal Library.
• Team Chat features
  • Team Chat Quick Schedule with AI Companion - Windows, macOS
    The Team Chat Quick Schedule with AI Companion simplifies meeting scheduling in chats using AI technology, eliminating the need to switch between different applications to coordinate and schedule a meeting. When activated, the system identifies potential meeting scenarios in chat messages and streamlines the scheduling process to boost productivity.
  • Restrict channel posting to replies only - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    In addition to restricting who can post in a channel, channel admins can choose to allow all other channel members to post, but only as a reply to a message. This provides announcement channels with only threaded replies, keeping discussions focused on the announcements provided by approved posters.
  • Drafts and sent messages panel - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    The Drafts section in the left side panel for Team Chat will be renamed to Drafts and Sent and include a dedicated section for Sent Messages, helping users quickly find messages they sent.
  • Manual and auto-archive channels, group chats, and continuous meeting chats - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Channel, group chat, and continuous meeting chat owners can manually archive their unused chat channels, group chats, and continuous meeting chats. When these are archived, they are closed to new activity, but the message history is retained and searchable, allowing members to continue to access messages, files, and other information if needed again in the future. These chats can also be unarchived if the discussion needs to be re-opened. Admins can also set auto-archive policies from the web portal.
  • Read receipts for messages - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    The latest sent message in a 1:1 chat or small group chat or channel (20 members max) can show read receipts of who has read the message so far. Visibility of read receipts can potentially be disabled through the Team Chat section of client settings, if allowed by admins.
• Mail and Calendar features
  • Support for document preview in the Zoom Mail client - Windows, macOS, Linux 
    Users can preview documents that are attached to emails in the Zoom Mail client. PDF, image files, and all other file formats are supported for document preview.
  • Select the color of Zoom Calendar events - Windows, macOS, Linux 
    The Zoom Calendar client supports labeling an event with colors. Zoom and Google calendar service clients support this feature.
    Note: This feature is not supported by Microsoft/Outlook.
  • Display attendee profile card when adding an event attendee - Windows, macOS, Linux 
    When an event organizer adds an attendee to an event, the attendee’s profile card will be displayed so that the event organizer can view their contact details.
  • Add a warning label to Zoom Calendar event card when an attendee declined the invite - Windows, macOS, Linux 
    When all attendees have declined a meeting, the event organizer will see a warning label in Zoom Calendar. The warning label will not appear when only a few attendees have declined the meeting.
  • Decline and remove invited meetings - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune) 
    Users can decline and remove invited meetings so that they no longer appear in the meetings list on the Zoom client’s Meetings tab.
  • Adjust font size in Zoom Mail - Windows, macOS, Linux 
    Users can adjust the font size by choosing Small, Medium, or Large. When users zoom in and out of Zoom Mail, the font size will automatically adjust.
• Phone features
  • Voicemail transcription support for French - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Users have the option to switch their voicemail transcriptions to French and establish it as their default language. By default, voicemail transcriptions are in English.
  • Common Area support for Android phones - Android, Android (Intune)
    Zoom clients running on Android smartphones are now supported as common area devices, allowing users to receive calls and initiate emergency phone calls without device sign-in.
• Zoom Clips features
  • Presenter immersive view in shared screen - Windows, macOS
    The presenter's video can now seamlessly integrate with the content presented in their clips through the immersive view feature.
  • Ability to tag in comments - Windows, macOS
    In Zoom Clips comments, users have the option to mention other commenters by typing @username. This action highlights the mentioned individual's name and triggers a notification for them. Commenters can tag specific individuals or everyone authorized to view the clip. Furthermore, individuals who haven't been authorized to view a clip cannot be tagged in a comment.
• Contact Center features
  • Saved Replies - Windows, macOS
    Saved Replies allow agents to respond faster to common questions by inserting pre-written responses into their messaging engagements (SMS, web chat, in-app chat, Facebook). Agents can quickly insert replies using shortcuts or the reply assistant.
  • Toggle callers during warm transfers - Windows, macOS
    During a warm voice call transfer, agents and supervisors can easily alternate between the original caller and the transfer recipient before completing the warm transfer. This provides a seamless way to get information from either party during the warm transfer process.
  • Enhanced outbound call error notification - Windows, macOS
    The notification message for unanswered or unconnected outbound calls provide more context about why the call did not complete based on the SIP response code received. Agents see the enhanced notification in the language they have set in their Zoom desktop client. Previously, a generic English message was displayed.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding certain presence statuses preventing the the Switch option for meetings to appear - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding inconsistent displaying of phone numbers between Voicemail and Call History tabs - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding pasting 2-factor authentication codes received during sign-in - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding delays in joining a meeting due to slower GPU detection - Windows
• Resolved an issue regarding voicemails being marked as read too quickly - Windows
• Resolved an issue with presence status not syncing properly within Zoom Phone call history - Windows
• Resolved an issue regarding incoming Zoom calls inadvertently disconnecting an active Teams meeting - Windows
• Resolved an issue regarding calls from a queue not being routed to available agents - Windows
• Resolved an issue regarding slide control incompatibility with some versions of Powerpoint - macOS
• Resolved an issue regarding video ratio not changing when deselecting HD video - macOS
• Resolved an issue regarding certain profile photos not being displayed in a meeting when video is off - macOS
• Resolved an issue regarding the record option appearing even if disabled by admins - Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding syncing failures with Exchange calendar - iOS, iOS (Intune)
• Resolved an issue regarding a call continuing to ring even after answered on another device - iOS, iOS (Intune)
• Resolved an issue regarding iPads used as an extended display not correctly rotating the video orientation when in landscape mode - iOS, iOS (Intune)

January 8, 2024

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Update to OpenSSL 3.1.4 - Windows, macOS
    Due to the recently disclosed vulnerabilities with lower versions of OpenSSL, the Zoom client is updated to use OpenSSL 3.1.4. Depending on your network security configuration, you may also need to update your network infrastructure devices’ firmware.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding a failure to sync with Exchange after app reinstall - iOS, iOS (Intune)

December 27, 2023 

Note: This release was originally scheduled for December 25, but was delayed 2 days.

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Update to OpenSSL 3.1.4 - Linux, Android, iOS, Android (Intune), iOS (Intune)
    Due to the recently disclosed vulnerabilities with lower versions of OpenSSL, the Zoom client is updated to use OpenSSL 3.1.4. Depending on your network security configuration, you may also need to update your network infrastructure devices’ firmware.
• Meeting/webinar features
  • Simplified consent notifications - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Notifications for meeting recordings, live streams, saveable captions, and AI Companion features are simplified and condensed down into one smaller, less obtrusive notification displayed at the top of the meeting window. If there are multiple notices, they will be combined together. Participants can hover their cursor over or tap for more information about what data of theirs is being shared and with whom. Participants retain the ability to consent to remain in the meeting/webinar, or leave the meeting. If a custom recording consent notification has been created by the account admin, the condensed banner format will not be used.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding a disconnection error with Exchange 2016 - Windows

Note: The Update to OpenSSL 3.1.4 enhancement for Windows and macOS has been pulled from release and will be available in another upcoming release. 

December 18, 2023 

Note: This release has been delayed by 1 day for Windows and macOS, and will be available on December 19. 

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • End of support for macOS 10.12 and below - macOS
    With this release, macOS users will need to be on macOS 10.13 or higher to continue to receive additional Zoom app updates. Devices still using macOS EI Capitan (10.11) and Sierra (10.12) will no longer be supported and will have 5.16.10 (or any additional patches in the 5.16.X branch) as the last version available.
  • Network Connectivity tool support for Zoom Mesh - Windows, macOS
    The Network Connectivity tool supports reporting Zoom Mesh connection details when the client is connected to a mesh network. 
  • Improved visibility of feedback and help options - Windows, macOS, Linux
    The help menu, currently found in the desktop client profile menu, is more prominent and accessible on the desktop client. This menu can be found as an additional option on the top toolbar of the desktop client, regardless of which product tab you are currently on.
  • Additional actions supported for Apple Shortcuts - iOS, iOS (Intune) 
    The following additional shortcuts are supported: Toggle Mute, Toggle Video, Start PMI, Join Next Meeting, and View Today’s Meetings. 
• Meeting/webinar features
  • Prompt to change screen sharing full screen behavior - Windows, macOS
    If another participant begins sharing their screen and the user quickly exits fullscreen mode of the Zoom window, they will be prompted to change the default setting. Choosing Yes will change the Window size when screen sharing setting, found under the Share Screen section of the desktop client settings.
  • Pair and transfer Zoom Events session between personal device and Zoom Room - Windows, macOS, Linux
    Desktop users can pair with a local Zoom Room and transfer an active Zoom Events session in either direction, allowing users to easily transfer an Events meeting or webinar to suit their needs. Previously, only normal Zoom Meetings and Webinar support transferring to/from a Zoom Room.
  • Support for external cameras connected to iPads - iOS
    External cameras connected to an iPad will be recognized and usable by the Zoom mobile app. 
  • Multiple arrows for annotation - Windows, macOS, Linux
    Multiple users can now annotate with arrows simultaneously without displacing each other's work, encourages more users to participate in collaborative activities. Previously, only one arrow could be placed on the screen at a time.
  • Enhanced captioning control for hosts/co-host - Android, iOS
    Hosts can have greater control of captioning use and the speaking language for the meeting. If enabled in web settings, captions can only be enabled by the host. Participants in the meeting can request captioning be enabled, which prompts the host (and co-hosts) to enable captioning and choose a speaking language. This feature has been available for the desktop app since the 5.14.10 release. 
• Meeting features
  • Request host to start cloud recording - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Meeting participants can request the host begin a cloud recording of the current meeting. The meeting host will receive the request and be able to approve the request and begin the cloud recording, decline this request, or decline this and all future requests for this meeting. If unlocked by admins at the account or group level, the host can also decide to enable Smart Recording with AI Companion for the current meeting’s cloud recording, or for the current and all future meetings.
  • Improved controls for starting recordings with Zoom Revenue Accelerator - Windows, macOS, Linux
    The in-meeting controls for starting a cloud recording are updated to make a clearer distinction between starting a normal cloud recording and starting a cloud recording with Zoom Revenue Accelerator analytics. This requires the user have a Zoom Revenue Accelerator license.
  • Support for guest participants in on-prem meetings - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Customers with specific regulatory and security needs utilizing Zoom Node and Meetings Hybrid solution can allow external guest participants to join meetings held on premises directly through the host datacenter. This is available for accounts utilizing Zoom Meeting Hybrid with private meeting mode and must be enabled by account admins before users can invite external guests.
• Team Chat features
  • Keep formatting when copying and pasting text in Team Chat - Windows, macOS
    Users can copy text with formatting from external sources, such as documents or web pages, and paste it directly into the Zoom Team Chat while retaining the original formatting. Additionally, formatting will be preserved when copying and pasting text within Team Chat, enabling the text to appear as intended, whether it’s bold, italicized, in lists, or other formatting styles.
  • Group chat usability improvements - Windows, macOS
    When a user initiates a new chat, the system will automatically populate the most recent group chat with the same membership, effectively reducing redundancy. Users can continue to create a new group chat with the same membership if they would like. Additionally, the enhancement involves removing the current logic for adding a new member to a direct message between two users.
  • Enhancements to Team Chat Activity Center - Windows, macOS
    In addition to activity center notifications for 1:1 messages, mentions, reactions, and replies, users can receive notifications for permissions and chat/channel management.
  • Enhanced DLP Monitoring: File sent events and file open/download activity tracking in Team Chat and Meeting Chat - Windows, macOS, LInux, Android, iOS
    Users can scan and eliminate files containing sensitive data. In the event of removal, they can also conduct an audit to identify individuals who may have viewed the file before its deletion, ensuring compliance with Data Loss Prevention (DLP) requirements. This functionality is made possible by the recently added Chat APIs and Webhooks.
  • Zoom App cards in Team Chat - Windows, macOS
    When a Zoom App Marketplace link is shared in Team Chat, including both meeting chat and continuous meeting chat, a visually appealing card will be displayed. This card will feature essential information about the app, such as the title, thumbnail, a brief description, and a call to action. This enhancement aims to simplify the app installation process and encourage user engagement by providing a clear interface for adding, opening, or requesting the app.
• Mail and Calendar features
  • Zoom Mail and Calendar admin onboarding guide on the Zoom web portal - Windows, macOS
    Account owners and admins can use the step-by-step onboarding guide on the Zoom web portal for setting up Zoom Mail and Zoom Calendar.
  • Receive unsaved changes reminder - Windows, macOS, Linux
    When users make changes to an event and try to close the window without saving, a pop-up message will appear, asking if they want to discard unsaved changes.
  • Enhancements to the Find a Time feature - Windows, macOS, Linux
    When hosts use the Find a Time feature and click a time slot on the calendar, the event window will automatically move to the newly selected time slot. Previously, the host had to click and drag the event window to the new time slot.
• Phone features
  • New features for emergency calls - Android, iOS, Android (Intune), iOS (Intune)
    Users can now access their keypad while performing an emergency phone call to add participants to the call. Up to 10 participants can be added to a call in progress. The emergency call can also be added to a regular call that is in progress. The features are available on certified desk phones, mobile and PWA clients, and Zoom Phone Appliances.
  • Private Call Park & Aim Call Park for Shared Line Group - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Administrators have the flexibility to create a user group with permissions for these activities and specify the location where calls should be picked up. Those not included in the designated group are unable to retrieve these calls. Aim Call Park allows a user to transfer a parked call to an available user-selected aim call park number. Admin can configure phones that support the directed call park Busy Lamp Field (BLF) to monitor the busy/idle status of specific directed call park numbers in the admin portal. Users can also use the BLF to speed dial an aim call park number. The feature can be enabled at the account and site levels. This feature must be enabled by Zoom.
• Zoom Clips
  • Avatar support - Windows, macOS
    Users can generate a human avatar for utilization in their Zoom Clips, allowing them to personalize diverse aspects, including facial features and colors. This feature is available on Windows and macOS only at this time.
  • Share a portion of your screen - Windows, macOS
    Users can now share a portion of their screen in their clips allowing them to concentrate on particular aspects of their presentation.
  • Optimize for video clip - Windows, macOS
    Enabling the Optimize for video clip feature allows users to opt for a faster frame rate when recording their clips.
  • Stereo audio - Windows, macOS
    Users can now utilize the stereo audio sound to record their clips, enhancing the depth of the sound experience for a more immersive auditory effect.\
• Contact Center features
  • Enhancements to inbound notifications - Windows, macOS
    Agents can see the relevant context associated with the consumer in the inbound notification pop-up window so that agents can be more effective, efficient, and responsive in handling the consumer. Examples include: channel type, call type, consumer information and variables.
  • Enhancements to contacts search - Windows, macOS
    Significant enhancements are made to contact search experience when agents or supervisors make outbound engagements or transfer engagements. The enhanced contact search experience now supports searching by name, phone number or email address, improving the sorting order of search results and the display of keyword-matching results. This makes it easier to locate a target result. Furthermore, the contact search experience has been standardized across all channels for a cohesive experience.
  • AI Companion for Zoom Contact Center - Windows, macOS
    Zoom's AI Companion is being added to Zoom Contact Center, empowering agents to increase productivity. The features that are currently available include:
    • Engagement Preview/Summary: Agents see an auto-generated summary before they accept the engagement.
    • Talk Speed & Speech Length: Agents see real-time speech metrics to improve the agent/customer interaction.
    • Sentiment Analysis: Agents can view the current sentiment of the engagement to help them de-escalate the consumer.
    • Follow-Up Actions: Agents can generate a list of next steps / actions based on the context of the conversation with the customer.
  • AI Expert Assist - Windows, macOS
    Zoom Contact Center's AI Expert Assist (EA) empowers agents to efficiently address customer issues and minimize handle time. It provides real-time support, making it easy for agents to access all the necessary information in one place, ultimately improving customer issue resolution during the first interaction. Expert Assist requires the Elite package, or an add-on license on top of basic/essentials and premium. The core features that are currently available include:
    • Wrap-up Summary: Agents can auto-generate a concise and accurate summary of their interaction with the customer, eliminating the need to manually take notes.
    • Knowledge Base (KB) Retrieval: Evaluates the customer's intent and automatically shows the relevant knowledge base article to the agent while interacting with consumers.
    • Information Retrieval: Enables agents to pull information from 3rd party systems at the right time based on the intent of the customer.
  • Enhancement to waiting room drop-in - Windows, macOS
    When supervisors initiate a chat or video call with a consumer in a video waiting room, supervisors can transfer the consumer to a new queue, flow, or agent. This feature needs to be enabled by Zoom.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding inconsistent call queue selection behavior between master/sub accounts - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding an unexpected ringing when sending an SMS during an active call - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue for a subset of users regarding contact syncing - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue with profile pictures displayed in chat when moving in and out of breakout rooms - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding inconsistent behavior when suspending participant activities with active breakout rooms - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding misaligned caption transcripts for local recordings - Windows, macOS, Linux
• Resolved an issue regarding manually entering a time when scheduling a meeting - Windows, macOS, Linux
• Resolved an issue where Zoom Scheduler options would not be visible in the desktop client - Windows, macOS
• Resolved an issue regarding double-tapping a text annotation box not being recognized - Windows, macOS
• Resolved an issue regarding the Share Screen option on the Home tab - Windows
• Resolved an issue regarding inconsistent mute behavior between the main and breakout rooms - Windows
• Resolved an issue regarding incorrect scheduled time when meetings are exported to Outlook - Windows
• Resolved an issue with calendar integrations incorrectly showing no upcoming meetings - Windows
• Resolved an issue where the desktop client would cause an error code in Outlook - Windows
• Resolved an issue regarding a played voicemail inadvertently unmuting the system audio - Windows
• Resolved an issue regarding remote control and UAC prompts - Windows
• Resolved an issue regarding the inability to add letters as part of the ticket ID when submitting a problem report - Windows
• Resolved an issue regarding potential app crashes when downloading an image from a Zoom Contact Center chat engagement - Windows
• Resolved an issue regarding blank participant lists for co-hosts - macOS
• Resolved an issue for Apple Silicon devices failing Kerberos authentication - macOS
• Resolved an issue regarding a spotlighted participant not retaining the spotlight after screen sharing ends - macOS
• Resolved an issue regarding certain SMS replies not being viewed in the thread - macOS
• Resolved an issue regarding inconsistent behavior for enabling/disabling the Waiting Room during a live meeting - macOS
• Resolved an issue when joining a meeting with a personal link - Linux
• Resolved an issue regarding repeated request for host permission to unmute - Linux
• Resolved an issue regarding no longer supported dependencies - Linux
• Resolved an issue regarding screen sharing issues with Wayland - Linux
• Resolved an issue where calls received from a call queue bouncing to the next in queue after a second - Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue where an incoming meeting call would continue even after the meeting had ended - Android, Android (Intune)
• Resolved an issue when trying to share info about the Zoom app with others - Android, Android (Intune)
• Resolved an issue regarding the inability to start an instant meeting or a meeting from a 1:1 chat - iOS, iOS (Intune)
• Resolved an issue regarding iPad webinar attendees hiding a panelist’s video and not able to view their video tile again - iOS, iOS (Intune)
• Resolved an issue regarding missing results when searching from the Contacts tab - iOS, iOS (Intune)

November 20, 2023

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Retention period for locally stored Team Chat messages changed to one year for free accounts
  The local storage duration of Team Chat messages for free accounts has been changed to one year, allowing messages stored locally to remain accessible for a year for free users. This change will take effect for both new installations and reinstalls.
• Updated Zoom app icon - Windows
  Zoom is unveiling a new icon designed for both the desktop client and web. This updated icon will apply to various aspects of the Zoom client, including the system tray and taskbar, and also extend to the website icon, browser tab icon, URL icon, and bookmark icon.

New and enhanced features

• General features
  • Upcoming end of support for macOS 10.12 and below - macOS
    This is the last planned release to support macOS EI Capitan (10.11) and Sierra (10.12). With next month’s planned 5.17.0 release, macOS users will need to upgrade to 10.13 or higher to continue to receive additional Zoom app updates.
  • Swedish language support - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    With the newly added language support, Zoom users now have the option to change the language of their Zoom web page and desktop client to Swedish, in addition to the currently supported languages.
  • Ability to sign-in and switch between multiple accounts - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    If allowed by account owners or admins, users can sign in to multiple accounts and switch between them without going through the sign-out and sign-in process. This allows for a more efficient and seamless experience. This feature is available for everyone by default. This feature won’t be immediately available as it is dependent on a backend server update currently scheduled for November 28, 2023.
  • Additional MSI/PLIST/GPO/MDM options
    • Disable Meeting Summary with AI Companion - DisableSmartMeetingSummaries - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
      Disabled by default, this allows admins to disable the in-meeting toolbar option for Meeting Summary. If disabled, users will not be able see or interact with the Meeting Summary feature, but their audio will still be transcribed and included in the summary and available for questions by others.
    • Disable Meeting Questions with AI Companion - DisableAICQueries - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
      Disabled by default, this allows admins to disable the in-meeting toolbar option for AI Companion. If disabled, users will not be able see or interact with the AI Companion feature, but their audio will still be transcribed and available for questions by others.
    • Disable ability to switch quickly between accounts - DisableMultipleAccountsSwitch - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
      Disabled by default, this policy allows admins to disable the ability to switch between multiple Zoom accounts on the Zoom app. If the policy is enabled, users must manually sign out and then sign in to another account, which has been the default behavior up until this release.
    • Disable What’s new window - DisableDiscoverWhatsNew - Windows, macOS
      Disabled by default, this policy allows admins to disable the What’s New window, which highlights new features and enhancements for the desktop client version currently installed.
  • Join Zoom Event session from calendar on local Zoom Room - Windows, macOS, Android, iOS, Android (Intune), iOS (Intune)
    Zoom users can view their upcoming calendar events and join Zoom Events sessions on a local Zoom Room, if available, from the calendar tab on the Zoom client. Previously, the Join from Room option was not available for Zoom Events sessions, and only available for non-Zoom Events meetings and webinars.
• Meeting/webinar features
  • Updated streaming consent and indicator - Windows, macOS
    Since meeting content, such as audio and video, may be live streamed to Youtube and other video platforms for rebroadcast or streamed to a third-party service for transcription, the consent prompt and streaming indicators are being updated to better inform meeting participants of what is being streamed and with whom.
  • Smart Recording with AI Companion enhancement: Meeting Coach - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Hosts can get even more information from their cloud recordings by having AI Companion analyze key meeting and conversation factors. Analytics are provided on your talk speed, talk-listen ratio, longest spiel (or monologue), filler word usage, and patience and are accessible when viewing the cloud recording. This is controlled at the Account, Group, and User level, as a sub-setting under the Smart Recording with AI Companion setting.
  • Gallery view enhancement for participants joined through Zoom Room companion mode - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Meeting participants that join by Zoom Room after connecting through Companion mode will not be displayed as a separate tile in Gallery view, and instead will only be listed in the Participants panel, nested under the Zoom Room they are connected to.
• Meeting features
  • AI Companion language support extended to 33 languages - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Meeting participants can speak in one of 33 languages and have their portion understood and transcribed by AI Companion for use answering questions about the current meeting or as part of the meeting summary. English is used by default if participants have not yet chosen a speaking language for automated captions, and if a language mismatch is detected, they will be prompted to confirm their current speaking language. Ensuring the correct spoken language is chosen improves the quality of the generated transcript for AI Companion questions.
  • Auto-start AI Companion questions and meeting summary options when scheduling - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    When scheduling a meeting in the Zoom app, hosts can enable auto-start for AI Companion questions and meeting summary. This gives hosts more granular control over which meetings should be scheduled with AI Companion features set to automatically start, while still allowing them the ability to manually start these features for others not scheduled to auto-start the AI Companion features.
• Team Chat features
  
  • New quick create menu in Team Chat - Windows, macOS, Android, iOS, Android (Intune), iOS (Intune)
    To enhance the user-friendly experience in Team Chat, the following improvements are set to be implemented:
    • The Team Chat dropdown will be removed, and a new + option will be introduced. All actions previously found under the Team Chat dropdown will be relocated to the newly introduced + menu.
    • The current New Chat icon will be replaced with a + icon.
    • All "create new" actions, such as creating a New Chat, New Channel, Invite New Contact, and more, will be included in the new + dropdown.
• Mail and Calendar features
  • Mark all emails as read - Windows, macOS, Linux
    Users can mark all emails as read on the Zoom Mail client.
  • Auto-advance feature for Zoom Mail - Windows, macOS, Linux
    Users can use the Auto-advance feature for Zoom Mail. This feature shows the next conversation after deleting or archiving the current conversation.
  • Support for multiple signatures in Zoom Mail - Windows, macOS, Linux
    Users can create and manage multiple signatures in their Zoom Mail settings page. They can select, view, or update signatures. They can also set the default signature for new emails or reply/forward messages.
• Phone features
  • Emergency address validation - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    When entering an international address for an individual user in Italy or Spain, the system will automatically validate the address to ensure the accurate provision of emergency services. Note that if the address is not valid, a recommendation is provided to the end user. The following information is mandatory when submitting an address:
    • Street name
    • House number
    • Town/City
    • Postcode
    • Province
• Contact Center features
  • UI enhancements to engagement controls - Windows, macOS
    There are several UI enhancements to the following features to provide a more consistent experience for agents:
    • The Engagement Controls across Voice, Video and Messaging have been moved to a common location in a toolbar below the main engagement area. This will provide agents a very consistent experience to find these controls in the same location for every engagement channel
    • Some examples of the engagement controls that have been moved to the common location:
      • Voice engagement controls such as mute, upgrading to video, add call, transfer, hold, and recording.
      • Video engagement controls such as mute, start/stop video, chat, hold, transfer, share screen, and show captions.
      • Messaging engagement controls such as transfer, release, and upgrade to voice/video.
  • Enhancements to contacts search experience - Windows, macOS
    There are major usability enhancements to contact search experience when making an outbound or transferring an engagement. This new search experience allows users to quickly find the desired contact and decide on how to reach the desired contact. These enhancements only apply to voice and messaging channels.
  • Enhancements to leave button experience - Windows, macOS
    This enhancement improves the leave button experience for consumers ending video sessions using a browser or kiosk. It provides a smoother leave flow so that consumers immediately leave the call when they click or tap Leave or End. If there are still participants in the engagement, they can rejoin.
  • Enhancement to Completed Engagements tab - Windows, macOS
    Engagements will display in the Completed Engagements tab in the client for 12 hours after the engagement ends. Previously, engagements displayed for 12 hours after the engagement began. This change ensures that engagements with durations exceeding 12 hours will appear in the Completed Engagements tab in the client.
  • Consumer engagement history - Windows, macOS
    Supervisors and agents can view consumer engagement in the History tab. They can view related information for each engagement, including start/end times, engagement ID, assigned agent, notes, and queues.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the end of meeting feedback survey still appearing when disabled by admins - Window, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue with presence status not syncing between Team Chat and Phone - Window, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue with retention periods and gif searches - Windows
• Resolved an issue regarding video tiles not displaying properly when using Production Studio - macOS
• Resolved an issue regarding the missing option to create a channel in Team Chat - Linux
• Resolved an issue regarding the Join from Room option not appearing as expected - Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding an incoming Zoom Phone call causing a change in audio during a meeting - iOS, iOS (Intune)
• Resolved an issue for a subset of users regarding encountering a disclaimer intended for external users when joining a meeting - iOS, iOS (Intune)

Note: The following features have been pulled from release due to compatibility issues, and will be available in another upcoming release:

• Support for Android Auto
• Continuous Meeting Chat enhancements for external invitees
• Chat with everyone” links embedded into meeting invites set up with Continuous Meeting Chat
• Enhanced user presence in chats and channels 

October 30, 2023 

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Added Quick Recap section to Meeting Summary with AI Companion 
  The Meeting Summary with AI Companion sent to your email includes a brief recap of the summary. This new section is the first section of the emailed summary, allowing you to quickly review before reading other sections in more detail. This will also be available soon for meeting summaries accessed through the web portal and a meeting’s dedicated group chat.
• Smart Recording with AI Companion in-meeting enablement - Windows, macOS, Linux
  Additional changes are being made to the Smart Recording feature to better align it under the AI Companion feature suite. The host can potentially enable the Smart Recording feature in a meeting, even if it is not enabled for all of their meetings (if the setting is off and unlocked). If the feature is locked the host can send a request to the admin to request to enable this feature. If the host is not an admin, an email request will be sent by Zoom to account admins for their consideration on whether to enable it. Similar to other AI Companion features, admins can control the visibility of this in-meeting enablement option through web settings.

New and enhanced features

• Meeting features
  • Expanded language support for AI Companion questions - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    In addition to English, the following languages are available, in preview, when asking questions with AI Companion: Spanish, Japanese, French, German, Portuguese, Chinese, and Italian. In addition, 25 additional languages will be available, in preview, soon. Meeting participants should ensure their chosen speaking language for captions matches the language they are speaking in the meeting. This will not only apply to their speaking language setting for captioning, but also improve the quality of the generated transcript for AI Companion questions.

Resolved Issues

• Minor bug fixes
• Security enhancements

October 23, 2023 

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• General features
  • Improved What’s New window - Windows, macOS
    The What’s New window in the Zoom desktop client, highlighting new features and abilities included with the version just installed, is overhauled to provide more information, better formatting, images, and links to relevant blog posts and support documentation. This intends to help users quickly learn more about new features, speeding up education and adoption. This feature will not be immediately available, as it is dependent on a backend server update, currently scheduled for November 6, 2023. 
  • Concurrent sign-ins on multiple devices - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Users can simultaneously sign in on multiple devices of the same type, such as using two smartphones or two laptops, providing them with less restricted flexibility, if allowed by account admins. Even when this feature is turned off, users can still log in from multiple devices, as long as those devices are of different types. By default, users can sign in from multiple devices, as long as those devices are of different types (web, desktop, and mobile).
• Meeting/webinar features
  • Low or no speaker volume notification - Windows, macOS, Linux
    Meeting participants and webinar attendees will see a notification if Zoom detects their speaker volume is low or muted, helping users having difficulties hearing others quickly figure out the cause.
  • Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Danish (Beta) is being added to the available languages for automated captioning and translated captions, available for translation between Danish and any other supported languages. Thai (Beta) and Welsh (Beta) are also being added to translated captions, but both are only available for translation between them and English.
• Meeting features
  • Active AI notifier - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    In order to keep participants aware of AI Companion use during any meeting, there will be an AI icon present in the top-left corner of the meeting window and it will list any AI Companion features that are active. Similar to the Active Apps notifier, this is visible to all participants and when clicked, provides additional information about which AI Companion feature(s) are active and what in-meeting data is being used by each feature.
• Webinar features
  • Webinar Resources enhancements - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    When Webinar Resources are not currently active, the Resources toolbar option is hidden from attendees’ view. Additionally, the icon for Webinar Resources is being updated in order to distinguish it from Zoom AI Companion.
  • Support for 100k Zoom Webinar attendees - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Zoom Webinars are able to support up to 100,000 attendees in a single webinar session. Previously, the maximum number of attendees was 50,000, with additional attendees able to be directed to a live-streamed version of the webinar. This feature must be enabled by Zoom.
• Team Chat features
  
  • Add Activity Center Cards for emoji reactions in chat messages - Windows, macOS
    Activity Center notifications for emoji reactions to messages are being added to enhance communication and engagement within Team Chat. This will allow users to see which of their messages have emoji reactions in one centralized place, making it effortless for users to track and understand emoji reactions to their messages across various chat groups and channels. This feature must be enabled for accounts by request, and users must update to a minimum version of 5.16.5.
  • Enhanced external labeling - Windows, macOS, Linux
    The external labeling is enhanced with the addition of an 'external' label in the left panel of Team Chat for direct messages with external users. These enhancements ensure better visibility of external participants in chats and channels.
• Mail and Calendar features
  • Select outgoing email account - Windows, macOS
    Users can add a new email account to their own account. They can send emails with the added account without switching accounts by using the Send mail as feature.
  • Option to enable end-to-end encryption (E2EE) - Windows, macOS, Android, iOS, Android (Intune), iOS (Intune)
    Account admin owners or admins can choose whether end-to-end encryption (E2EE) is enabled or disabled for their Zoom Mail domain. If the account admin disables E2EE, escrow and encryption are turned off for all users in their account. When a user enables a domain for Zoom Mail, they can turn E2EE on or off the first time.
  • Enhancements to the Find a Time feature - Windows, macOS
    When hosts create an event and use the Find a Time feature, they can click and drag the event slot on their calendar to change the date and time, change the event duration (by extending or shortening it), and show the start/end times. Previously, hosts had to manually enter the start/end times.
  • Duplicate Zoom Calendar events - Windows, macOS
    Users can create a duplicate event and add different event details or private information without notifying other attendees.
  • Add new feedback form - Windows, macOS
    Zoom desktop client users can provide product feedback using the new feedback form.
  • General availability of meeting assets in calendar detail - Windows, macOS, Linux
    Account owners and admins can grant meeting hosts the ability to manage participant access to meeting assets. When this feature is enabled, hosts can have control over which features are displayed to participants in the Calendar event detail, including participant status, meeting chat links, and recordings, which can be toggled on or off. This feature can be managed for eligible accounts through the Feature Release Controls.
• Contact Center features
  • Enhancements to call notifications from Zoom Phone users - Windows, macOS
    When a Zoom Phone user (that doesn't have a direct phone number) calls a Zoom Contact Center flow number, the call notification shows the Zoom Phone user's display name and extension, instead of the Zoom Phone main company number. This enhancement ensures that agents and supervisors can easily identify and interact with Zoom Phone users during engagements. This feature requires the Show Outbound Caller ID for Internal Calls Zoom Phone setting to be disabled

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with designating a Zoom Room as an alternative host - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue where users are not prompted to join from the paired Zoom Room - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding Outlook MAPI integrations - Windows
• Resolved an issue regarding the Call Me option not saving a previously used number - Windows
• Resolved an issue with detecting microphone and speaker devices - Windows
• Resolved an issue regarding the Zoom meeting window being unexpectedly made the active window when host controls are assigned - Windows
• Resolved an issue with using a Keynote presentation as a virtual background - macOS
• Resolved an issue regarding incorrect presence statuses - macOS
• Resolved an issue regarding missing contacts - Android, Android (Intune)
• Resolved an issue regarding custom waiting room images being unexpectedly cropped - Android, Android (Intune)
• Resolved an issue regarding the phone call logs displaying random characters instead of contact names - Android
• Resolved an issue regarding missing responses from chatbot apps - Android, Android (Intune)
• Resolved an issue with changing between different language interpretation channels - Android, Android (Intune)
• Resolved an issue regarding inviting a participant to a meeting through Zoom Phone call-out - iOS, iOS (Intune)
• Resolved an issue regarding the self-view not appearing when accessibility voiceover is enabled - iOS, iOS (Intune)
• Resolved an issue where there was no initial prompt to join audio after joining a meeting - iOS, iOS (Intune)
• Resolved an issue for a subset of users regarding unexpectedly being signed-out - iOS, iOS (Intune)

Notes:

• The UI enhancements to engagement controls feature for Zoom Contact Center has been pulled from release due to issues with deployment and will be available in another upcoming release.
• The Continuous Meeting Chat enhancements for external invitees and Ability to share a Zoom Whiteboard from Zoom Team Chat features for Zoom Team Chat has been pulled from release due to issues with deployment and will be available in another upcoming release.

October 2, 2023

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download. 

Changes to existing features

• Additional availability of Meeting Summary and Thread Summary AI Companion features
  The AI Companion Meeting Summary and Team Chat Thread Summary features are now available for accounts with BAAs in place. These features remain disabled by default and may be enabled by account admins.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding connectivity issues related to the end of support of OpenSSL 1.1.1 and the switch to OpenSSL 3.1.1 - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)

September 25, 2023

Note: This release has been delayed by 2 days for iOS and iOS (Intune).  

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

• Meeting features
  • Greater host control of AI Companion during meetings - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Hosts can control who in the meeting can ask AI Companion questions about the current meeting, when active in the current meeting. In addition to setting these defaults through web settings, the host can also control AI Companion access during the live meeting. The in-meeting options are the same as the web settings, restricting access to only themselves (the host), all participants from the point they join (meaning they cannot ask questions about topics from before they joined), or all participants for the entire time the AI Companion is active. If this is locked by admins, hosts cannot change this access during the live meeting.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding contacts invited as part of scheduling a meeting not receiving the invite - macOS

September 18, 2023

Note: This release has been delayed by 1 day for Android and Android (Intune). 

Full versions

*The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download. 

Changes to existing features

• User requests for enabling Team Chat Compose and Thread Summary
  Paid users on eligible paid plans (may not be available for select verticals and regional customers) may be able to see the Zoom AI Companion chat compose and thread summary options within the Team Chat UI, even if the account admin has not enabled it. If these options are visible but not enabled, users can request admin enablement. Account admins can control the visibility of these enablement options through web settings. By default, these features will be visible to users in Team Chat.
• Expanded access to audio transcription and Smart Recording for cloud recordings 
  The ability to generate a post-meeting audio transcript for a cloud recording, as well as the Smart Recording ability, which generates chapters and next steps based on the cloud recording’s transcript, are now both available for Pro accounts and higher. Previously, these features were available for Business accounts and higher.

New and enhanced features

• General features
  • Support for macOS Sonoma - macOS
    With this update, macOS version 14 (Sonoma) is supported.
  • Additional MSI/PLIST/GPO/MDM options
    • Disable Zoom Notes for Meetings - DisableInMeetingZoomNotes - Windows, macOS, Linux
      Disabled by default, admins can control the use of Zoom Notes during Zoom Meetings.
  • Keyboard shortcuts for desktop client tab navigation - Windows, macOS
    New keyboard shortcuts are added to the desktop client, making it easier for users to quickly switch between Zoom product tabs. Additionally, the Windows desktop client is getting a General section in the Keyboard Shortcuts section, which includes the new options below and a few other shortcuts, relocated from other sections. The following shortcuts are added to the Keyboard Shortcuts section of the client Settings page:
    • Ctrl+Tab: Move to the next tab
    • Ctrl+Shift+Tab: Move to the previous tab
    • Ctrl+1 through Ctrl+8 : Move to a specific tab
    • Ctrl+9: Move to the last tab
  • Calendar and Contacts integration setup for mobile - Android, Android (Intune)
    Zoom mobile app users can more easily set up the standard calendar and contacts integration with Zoom, allowing the Zoom app (both desktop and mobile) to show all their upcoming appointments, not just the Zoom Meetings created by them.
  • Improved multitasking during meetings - Android, iOS, Android (Intune), iOS (Intune)
    Mobile users can more easily interact with various Zoom features during a live meeting, while still being able to see most video tiles. This enhancement allows certain meeting controls, such as in-meeting chat and the participants list, to be opened initially over the bottom-half of the screen, still allowing visibility of video tiles above. These panels can be expanded to cover the entire screen, if the additional space is needed. This feature will begin rolling out to free users, with other accounts types to receive this functionality soon after.
  • Expanded product tabs on mobile - Android, iOS, Android (Intune), iOS (Intune)
    Tabs available on the bottom of the Zoom mobile app are expanding to include Mail and Calendar tab, making it easier for mobile users to access their email and calendar through Zoom.
  • Max bandwidth for Zoom Mesh parent-devices - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    To better adapt to weaker networks, each parent device is limited to a maximum bandwidth, which, when exceeded by child devices, triggers the parent device to connect to no additional child devices. For ethernet connections, the maximum bandwidth is 60 MBPS, and 15 MBPS for wifi connections. This has no effect on the setting for maximum bandwidth per attendee.
  • Update to OpenSSL 3.1.1 - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Due to the end of support by OpenSSL for version 1.1.1, the Zoom client is updated to use OpenSSL 3.1.1. Depending on your network security configuration, you may also need to update your network infrastructure devices’ firmware.
• Meeting/webinar features
  • Annotation toolbar redesign - Windows, macOS, Linux
    When annotating on a shared desktop or specific window, the annotation toolbar is redesigned to improve usability and reduce the screen space used by that toolbar. The toolbar is slimmed down and will snap to the nearest edge of the screen, orienting either vertically or horizontally.
  • Q&A usability enhancement - Windows, macOS, Linux
    Threaded comments to submitted questions in Q&A are capped at displaying 2 comments before they are hidden behind a View More option. This aims to make reading submitted questions and their responses easier by reducing how other questions and expanding threads affect each other in the Q&A window.
  • Window merge-in enhancements - Windows, macOS, Linux
    Side panels, such as the in-meeting chat and participants panels, can be easily popped out from the main meeting/webinar window for ease of use, and with these updates, they are even easier to merge back into the meeting/webinar window. Additionally, the Q&A window for meetings and webinars can be merged into the main window. Previously it was only possible to close or minimize the Q&A window, not merge it into the main meeting/webinar window.
  • Captioning controls redesign - Windows, macOS, Linux
    The in-meeting/in-webinar captioning controls are redesigned to make captioning options easier and more intuitive to enable and adjust. Host controls are clearly separated from other controls available to all participants and some settings are renamed slightly to be more clear to users.
  • Enhanced manual captioning UI - Windows, macOS, Linux
    The window where captions are manually entered more clearly indicates that captions appear for meeting participants or webinar attendees as the captioner types, rather than when hitting the Enter key.
• Webinar features
  • Support multiple URLs in Webinar Resources - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Webinar resources can display multiple resource links at a time during a Webinar. When multiple links are enabled during the Webinar, attendees will be able to scroll through the links that the host enabled. This allows the presenter or host to provide a diverse range of supplementary materials, such as slides, handouts, reference documents, and relevant URLs.
• Team Chat features
  • Custom emojis - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Users can create their own emojis, adding a personal flair to their conversations. All members in the user's organization can see and use these custom emojis in Team Chat conversations and reactions. Admins can view all uploaded emojis, including the uploader’s name and email address, upload date, and emoji name. Admins can also remove any emojis directly from the web portal. By default, custom emojis are enabled and all users can upload their own, but admins can also limit emoji creation through account settings by choosing whether all users in the organization can create emojis or only the admin(s) and specific users can create emojis.
  • Scheduled messages - Windows, macOS, Android, iOS, Android (Intune), iOS (Intune)
    Scheduled messages improve custom workflows and productivity in Team Chat, giving users the ability to schedule messages for future delivery. Users can also delay sending messages until the recipient’s work hours, showing courtesy and ensuring the message appears at the top of the recipient’s inbox. Previously, users had to choose between waiting to send messages (even if it meant working beyond their usual hours) or potentially disrupting the recipient.
  • Drafted messages listed in Drafts tab - Windows, macOS, Android, iOS, Android (Intune), iOS (Intune)
    Drafted messages are conveniently listed and accessible through a new Drafts tab within the Team Chat side panel.
  • Consent required for channel and group chat additions - Windows, macOS 
    Users will be presented with a consent notice before being added to an external channel or group chat. Adding external users to channels and group chats no longer requires contact requests. However, contact request approvals are still needed for one-on-one chats. This feature will not be immediately available, as it is dependent on a backend release, currently scheduled for September 24, 2023.
  • Team Chat Thread Summary with Zoom AI Companion - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
    Team Chat users can use Zoom AI Companion to help summarize a chat thread and quickly catch up on the discussion without having to read each response in the thread.
  • Add timestamp to the lists of existing chats in a dropdown - Windows, macOS
    When a user initiates a new group chat with the same members, the user will see a timestamp indicating the last message sent in each existing chat with identical membership. The timestamp will allow users to easily distinguish between multiple group chats featuring the same members. This way, users can quickly identify which chat is most relevant or contains the information they're looking for. This feature will not be immediately available, as it is dependent on a backend release, currently scheduled for October 15, 2023.
  • Enhancements to the Team Chat mobile experience - Android, iOS, Android (Intune), iOS (Intune)
    Various improvements to the Team Chat mobile experience are being introduced to maintain parity with the desktop client and enable users to quickly catch up on their prioritized conversations, including one-on-one chats, mentions, channels, and group chats with notifications.
  • Keep formatting when copying and pasting text in Team Chat - Android, iOS, Android (Intune), iOS (Intune)
    Users can copy text with formatting from external sources, such as documents or web pages, and paste it directly into the Zoom Team Chat while retaining the original formatting. Additionally, formatting will be preserved when copying and pasting text within Team Chat, ensuring that the text appears as intended, whether it’s bold, italicized, in lists, or other formatting styles.
• Mail and Calendar features
  • Add a reply message - Windows, macOS
    When users RSVP to an event, they have the option to add a reply note to inform the host why they can or cannot attend the event. Additionally, users can include a reply message when they propose a new time for an event. This feature is available for Microsoft, Google, and Zoom calendars.
  • Compose or refine emails with Zoom AI Companion - Windows, macOS
    Users can access Zoom AI Companion for Mail to enter a prompt and generate emails. When responding to an email thread, users can generate an email using information from the thread and/or an inputted prompt. Users can enable or disable the Zoom AI Companion for Mail integration.
  • Support for the Important label - Windows, macOS, Android, iOS, Android (Intune), iOS (Intune)
    Users can view and filter emails that are important. They can also mark or unmark emails as important as well as arrange inbox sections into Important/Everything Else. Currently, only Gmail supports this feature.
  • Updates to outdated events - Windows, macOS
    Users will always see the event details whenever they click the event invitation email. Previously, Zoom Mail displayed the following message for outdated events: “This invitation is out of date.”
  • Use dropdown menu to switch between calendars - Windows, macOS
    Users can leverage the Zoom Calendar dropdown menu to easily switch between multiple calendars. Previously, users had to switch calendars in the Zoom Mail tab's Settings dropdown menu.
  • Propose a new meeting time - Windows, macOS
    Users have the option to propose a new time that works better for them when they view events on their calendar. This feature is only supported for Zoom and Outlook service calendar clients. Note: This will not be available for Google Calendar.
  • Enable Switch & Join in sidebar and calendar view - Windows, macOS
    The Switch and Join button is enabled for users in the Zoom Calendar sidebar and main calendar view. Users can switch between concurrent events. Previously, when users joined an event, the join button was disabled for other concurrent events.
  • Email all guests in calendar invite - Windows, macOS
    When composing an email, a user can email all guests in a calendar invite. The user can also select and remove individual guests from the mail list.
  • Updates to Zoom Calendar scheduler attendee list - Windows, macOS
    The time selector and attendee list have been updated. The attendee list is moved to the right side and is scrollable.
• Phone features
  • Incoming call focus - Windows, macOS
    This feature is per request only, and if enabled for your account, users have the choice to opt for either permitting incoming calls to take focus or maintaining their ongoing focus. Existing users will experience no alteration in their behavior after the feature release, with incoming calls prioritizing focus over the application being used. New users will find that the default setting preserves the focus on the application in use when a call is received.
  • Bridge Zoom Phone call and Meeting audio - Windows, macOS, Android, iOS, Android (Intune), iOS (Intune)
    When Merge meeting audio to Zoom Phone invite during dial is enabled by admins, users can seamlessly integrate a Zoom Phone call with their ongoing meeting, allowing them to invite participants via phone numbers and navigate phone trees using DTMF tones, ensuring a more interactive and efficient communication experience during meetings. This feature will not be immediately available as it is dependent on a backend server update, currently scheduled for September 28.
• Contact Center features 
  
  • Select camera, speaker and mic - Windows, macOS
    While in a video engagement, agents and consumers can select the specific camera, speaker and microphone they want to use.
  • Video waiting room drop-in - Windows, macOS
    Supervisors can drop in to the video waiting room to video chat with a consumer that is waiting. This allows supervisors to assist the consumer that is waiting for an agent. Account owners and admins can customize which roles have access to drop-ins. They can also view the number of drop-ins.
  • UI enhancements to video experience - Windows, macOS
    The performance and layout of the video display in video engagements has been enhanced. Agents and consumers can also set the video layout to speaker or gallery view, and hide their own self-view video.
  • Report issue to Zoom - Windows, macOS
    Agents and consumers in a video engagement experiencing audio or video issues can report it to Zoom.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with a rescheduled meeting creating a duplicate calendar event - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding connection issues with Zoom Phone Local Survivability module - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding specific missed calls not appearing in the Missed calls list - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding Group Call Pickup and some audio settings - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding fetching calendar event details - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue with Zoom Mesh parent connections with child devices - Windows, macOS, Linux, Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding a conflict with the DisableKeepSignedInWithSSO mass deployment policy - Windows, macOS, Linux
• Resolved an issue regarding creating polls during a meeting and Webview2 - Windows
• Resolved an issue regarding incorrect timezone when scheduling through the Outlook plugin - Windows
• Resolved an issue regarding meeting start times incorrectly displayed in 24-hour format - Windows
• Resolved an issue regarding spotlighted participants and ending screen sharing - Windows
• Resolved an issue regarding the Zoom Phone Power Pack widget unable to toggle call queues - Windows
• Resolved a visibility issue with the settings for call control from third party apps - macOS
• Resolved some issues with annotating during screen sharing - macOS
• Resolved an issue regarding connecting to DTEN devices - macOS
• Resolved an issue regarding the list of meeting participants disappearing or flickering - macOS
• Resolved an issue slide control with Google Slides - macOS
• Resolved an issue regarding 12-hour format being incorrectly displayed due when switching the language of the Zoom client - macOS
• Resolved an issue regarding the wrong icon shown in the application title bar - Linux
• Resolved an issue regarding sharing with multiple screens connected - Linux
• Resolved an issue regarding an incorrect message displayed when a Basic user’s meeting is upgraded by a Zoom Room - Android, iOS, Android (Intune), iOS (Intune)
• Resolved an issue regarding incorrectly displayed localization for Whiteboard - Android, Android (Intune)
• Resolved an issue regarding scanning QR codes - Android, Android (Intune)
• Resolved an issue regarding incorrect accessibility voiceover for certain video options - Android, Android (Intune)
• Resolved an issue regarding the SMS notification sending you to the first SMS, rather than the latest - Android, Android (Intune)
• Resolved an issue regarding blurry video when using the rear camera - iOS, iOS (Intune)
• Resolved an issue regarding raised-hands lowered by the host still appearing as raised for some users - iOS, iOS (Intune)
• Resolved an issue regarding the Offline presence status incorrectly being used - iOS, iOS (Intune)
• Resolved an issue regarding an incorrect accessibility voiceover for video status - iOS, iOS (Intune)
• Resolved an issue regarding Zoom calls being dropped after placed on hold to answer a personal phone call - iOS, iOS (Intune)

Notes:

• The 2 Continuous Meeting Chat enhancements, Continuous Meeting Chat enhancements for external invitees and “Chat with everyone” links embedded into meeting invites set up with Continuous Meeting Chat, have been pulled from release due to a late bug discovery, and will be available in another upcoming release.
• The In-meeting chat history without CMC feature has been removed from this release due to a late bug discovery, and will be available in another upcoming release. 
• The Add activity center cards for emoji reactions in chat messages feature has been removed from this release due to a late bug discovery, and will be available in another upcoming release. 
• The Android Auto support has been pulled from this release and will be instead available through a beta client release.