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The resolution of the video thumbnail is fixed to 224 by 126 pixels. If the shared screen resolution is very large (for example, 4K resolution), the thumbnail will be small in comparison.
The position of the video thumbnail is fixed in the top-right corner. Learn more about recording layouts.
There needs at least two or more attendees with their video cameras on for gallery view to display in the cloud recording. If only one camera is on, the cloud recording will show the active speaker view.
The green box is used to indicate the shared area during the meeting. The green border only appears in cloud recordings when you have a 2-core computer and enable the option to optimize for full-screen video.
When viewing a cloud recording online, the camera icon is used as a loading indicator for the video. This icon is not present if you download the cloud recording and view it locally on your computer.
The original recording was deleted or in the trash bin. Contact the owner of the recording so they can try to recover the recording from the trash bin.
The timestamp of chat messages is based on the duration of the meeting. They are not based on the duration of the recording.
The recording host may have restricted access to download the recording, meaning you can't download the recording even if you use a tool to search the URL for a download. Contact the host to gain access.
The recording owner may have moved the recording to the trash. Recordings in the trash will be deleted in 30 days. Contact the owner of the recording so they can try to recover the recording from the trash bin.
If this account enabled on-prem cloud recording, cloud recordings are not accessible in the Zoom web portal. Contact your Zoom admin for help.
Make sure your browser window is set to a minimum width of 1024 pixels. Maximize your browser window and set your monitor resolution to at least 720p (1280 by 720 pixels).
No. Zoom only records public chat messages during the recording session. You can save private messages locally by enabling the Auto save chats setting in the web portal.
Most audio quality issues are related to high CPU usage. Make sure you use a 2-core CPU and meet the system requirements for Zoom.
Contact your Zoom admin. They need to use role management to enable the privilege to edit recordings.
Zoom only marks Y (yes) for users who accept the recording consent dialogue. A blank entry means the user did nothing, meaning the recording didn't include that user.
Account owners can change the privilege to edit recordings using role management. If an account owner enables the privilege to edit recordings, the associated users can edit users' cloud recordings including the ability to disable the auto-delete setting. There isn't a privilege for specifically disabling the auto-delete setting.
Account owners and admins can change the storage location of Communications Contents, which includes cloud recordings. You can also move individual recordings from one location to another.
Local recording is only supported in the desktop client. The mobile-only supports cloud recording.
Do not use external or network storage for local recordings; for example, an external hard drive or network-attached storage. These storage methods can result in data loss.
There are several factors that affect the file size of recordings including resolution, duration, and shared content in the recording. As a result, you might notice variations in recording files.