Retrieving diagnostic logs for On-Premise issues
The On-Premise appliances have built-in diagnostic capabilities. When working with support to troubleshoot issues with on-premise meetings or the appliance themselves, diagnostic logs will be necessary for further investigation.
- As an admin, navigate to the web console at https://IPaddress:5480 and log in.
- Select Diagnostics.
- On the next window, select troubleshooting.
- The server will then display the system information, network information, as well as the status of the connections back to the Zoom Cloud.
- You can use the option below the diagnostic window, to download a compressed version of the full logs.