Managing your account profile
The Account Profile page shows information about your Zoom account, which may include the account type, account name, account alias, your role, account number, and meeting capacity. The information shown varies based on your role and account type. A Zoom account can represent either an individual user or an entire organization.
Account owners and admins can manage additional settings depending on their account type and permissions. These settings include support information, registration page links, associated domains, and vanity URL.
The Account Profile page is separate from your personal profile. Your personal profile contains user information such as your name, profile picture, Personal Meeting ID, host key, sign-in email address, and contact phone number. To update your personal profile information, learn about how to find and change your personal account profile.
Requirements for accessing the account profile
- Basic (Free), Pro, Business, Enterprise, or Education account
- Available account management features vary based on your role and account type
How to access your account profile
Access the account profile as a member
- Sign in to the Zoom web portal.
- In the top-right corner, click your profile picture or initials, then click Profile.
- In the side menu, click Account Profile.
The Account Profile page will appear.
Access the account profile as an account owner or admin
- Sign in to the Zoom web portal as an account owner or admin.
- In the top-right corner, click your profile picture or initials, then click Admin Center.
- In the side menu, click Account.
- Click Account profile.
The Account Profile page will appear. - (Optional) If you're an account owner or admin on Pro, Business, or Enterprise accounts, click the Usage Overview tab to view your account's audio usage and cloud recording storage. Learn more about audio conferencing reports and cloud recording reports.
The Usage Overview page will appear.
How to view and manage your account profile
View the account profile as a member
If you're a member of an account, your account profile is view-only. You cannot make changes to your account profile settings. If you need to make changes, contact your account owner or admin. Depending on your account configuration, the only action available to you may be unassociating your account and creating your own.
As a member of a Pro, Business, Education, or Enterprise account, you can view the following information in your account profile:
- Basic Information
- Account Type: Shows your account type: Pro, Business, Education, or Enterprise.
- Account Name: Shows the name associated with your account.
- Account Alias: Shows the alias associated with your account.
- Your Role: Shows your current role as Member.
- Account Owner: Shows the email address of the account owner.
- Account Number: Shows your unique account number. Provide this number when contacting Zoom support to help them locate your account quickly.
- Meeting Capacity: Shows the default meeting capacity assigned to paid users on your account.
- Unassociate and create your own account: Depending on your account configuration, this option allows you to remove your user account from the organization and convert it to an individual account.
- Account Support Information: If your account owner or admin has configured this information, it shows custom support instructions and contact details to help you identify the designated person or team within your organization for Zoom support.
- Registration Pages - Terms of Service and Privacy Policy Links: Provides links to your organization's or account's Terms of Service and Privacy Policy pages.
Manage the account profile as an account owner or admin
Basic (Free) account
If you're on a Basic (Free) account, the following details are available on your account profile:
- Basic Information
- Account Type: Shows your current account type as Free.
Note: To access more features, learn how to upgrade to a paid account. - Your Role: Shows your current role. On a Basic (Free) account, your role is set to Owner by default and cannot be changed.
- Meeting Capacity: Shows the meeting capacity included with your Basic (Free) account.
Note: To increase this limit, you must upgrade to a paid account and assign licenses. - Terminate my account: Allows you to permanently delete your Zoom account.
Pro, Business, Education, or Enterprise accounts
Note: From the top-right corner of the Account Profile page, account owners and admins on Business or Enterprise accounts can click Dashboard. The Zoom Dashboard provides a comprehensive view of account activity, including overall usage and live in-meeting data.
If you're an account owner or admin on a Pro, Business, Education, or Enterprise account, you can view and manage the following options in your account profile:
- Basic Information
- Account Type: Shows your account type: Pro, Business, Education, or Enterprise.
- Account Name: Shows the name associated with your account. Click Edit to update it.
- Account Alias: Shows the alias associated with your account. Click Edit to update it.
- Your Role: Shows your current role: Owner or Admin.
Note: If you're the Owner, you can click Change Owner to transfer account ownership to another user. - Account Number: Shows your unique account number. Provide this number when contacting Zoom support to help them locate your account quickly.
- Meeting Capacity: Shows the default meeting capacity assigned to paid users on your account.
Note: To increase this limit, you must purchase and assign large meeting licenses.
- Account Support Information: Specifies the internal contact users should reach out to for Zoom assistance within your organization or account. This information appears in each user's account profile. In this section, you can:
- Click Additional support instructions to enter custom support instructions that will be shown to users on your account.
- Under Specify who to contact for support, click Edit to enter the Name and Email Address of the designated individual or team in your organization that users can contact for support. Zoom-generated support messages will be routed to this contact instead of the account owner.
- Registration Pages - Terms of Service and Privacy Policy Links: Lets you add links to your Terms of Service and Privacy Policy pages. These links appear on all meeting, webinar, and recording registration pages. Click Edit, enter a URL beginning with http:// or https://, then click Save. The links are displayed as follows:
- For meetings or webinars with registration, the links appear below the registration form.
- For meetings or webinars without registration, the links appear when users hover over the Privacy notification icon
.
- Associated Domains: Account owners and admins on Business, Enterprise, or Education accounts can click + Add Domains to add a custom domain. This allows them to manage users who share the same domain.
- Vanity URL: Account owners and admins on Business and Enterprise accounts can click Apply to request or select a pre-defined vanity URL. A vanity URL provides a customizable login page, branding options, and the ability to configure single sign-on.
- Link accounts to an organization: Account owners and admins with permissions to edit Account Profile settings can link Zoom accounts to their account. Click Create new organization to set up a new organization, or click Link to existing organization to connect to an existing one.