Managing your password

You can easily change your Zoom password at any time if you know your existing password. If you have forgotten your password, learn how to reset it.

Requirements for changing your Zoom password

• Basic user

How to change your password

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Profile.
3. Under Sign In, to the right of Sign-In Password, click Edit.
4. Enter your Old Password.
5. Enter your New Password, then enter it a second time under Confirm Password to confirm.
   Note: Ensure that your password meets the requirements.
6. Click Save Changes.

Note: If you do not have the option to change your password on your Profile page, you may have previously signed in with Google, Apple, or Facebook.

How to add a password login to Google, Apple, or Facebook login

Unless restricted by your account owner, you can easily add an email and password login for the same account.

To add a password login to your Google, Apple, or Facebook login:

1. Sign out of your existing Zoom account.
2. Go to the Zoom sign up page.
3. Enter the email address that matches your Google, Apple, or Facebook login.
4. Click Continue.
   You will receive an email with a verification code.
5. Enter the verification code sent to your email address.
    
6. Create your account by filling in your age, first name, last name, and entering your desired password.
   Note: Ensure that your password meets the requirements.
7. Click Continue.
8. (Optional) Choose either personal use or business use to get started, or click Skip to skip this step.
9. (Optional) Fill out the Tell us about you questions. Your answers are used to personalize your experience and show relevant tips, or click Skip to skip this step.
10. In the top-right corner, click your profile picture or initials, then click Profile.
11. This will take you to the Profile page of your existing Zoom account. It should now display your Google, Apple, or Facebook login, indicating that you can log in with the same email address and password.

Zoom password requirements

For security purposes, Zoom has a few requirements that your password must meet. These apply when setting your initial password and when resetting your password.

Note: These requirements only apply when using your email address and Zoom password to sign in to Zoom. If you sign in with Google, Apple, Facebook, or SSO, your password must meet their requirements.

• Must be at least 8 characters
• Cannot be longer than 99 characters
• Have at least 1 letter (a, b, c...)
• Have at least 1 number (1, 2, 3...)
• Include both uppercase and lower case letters
• Cannot contain only one character (i.e., "111111" or "aaaaaa")
• Cannot contain consecutive characters (i.e., "123456" or "abcdef")
• Cannot contain spaces (i.e., "Go Zoom")

How to troubleshoot password issues

Reset your password

If you sign in with your email address and password, you can reset your password at Zoom's Forgot your password? page. For more information, see Resetting your Zoom password.

Receiving a "This Zoom Account Does Not Exist" error message

If you receive a message that states "This Zoom account does not exist", you may have set up an account with a Google, Apple, or Facebook login. Try logging in with one of those platforms and reset your password with them if necessary.

• Gmail Password Help Center
• Facebook Password Help Center
• Apple Password Help Center

You can also set up a secondary login to your Zoom account with the same email address by adding a password login.