Changing your Zoom payment method

Zoom offers you multiple ways to pay your invoice conveniently with several payment methods available. Depending on eligibility criteria, Zoom accepts automatic payments by credit/debit card, PayPal, Apple Pay, Google Pay, SEPA Direct Debit, Sofort, Furikomi, iDEAL, and ACH Debit. Zoom also accepts Wise and manual payments by check, wire/bank transfer, EFT, and ACH for eligible accounts.

To receive payment and invoice notifications such as confirmation if your payment went through successfully or if the new form of payment was accepted, make sure your billing contact is updated.

This article covers:

Autopay vs. Manual Pay
How to use or change your payment method

Prerequisites for using or changing your Zoom payment method

Account owner, admin, or a custom role with billing privileges

Autopay vs. Manual Pay

Autopay: Invoices are automatically paid on their due date with the billing information on file. Autopay via credit/debit card, PayPal, and ACH Debit payments are accepted.

Manual Pay: Manual payments may be made via check, wire/bank transfer, EFT, or ACH. In order to pay manually, you must be a direct customer with a monthly recurring rate of $250 USD or above. Please contact Sales for further assistance in modifying your payment terms. Invoices have net payment terms (ex. Net 30). If you have purchased a subscription via a direct sales quote, contact your dedicated Account Executive to adjust your terms to manual pay. If you purchased online, you will need to contact Sales to see if your account is eligible for manual payment.

Once you have been set up with a manual payment, remittance information will appear on your invoices. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.

Customers on manual pay can still attach an electronic payment method to their account, and will then have the option to enable autopay to pay invoices automatically or disable it when they want to use a different payment method, such as bank transfer. The billing system will automatically charge the attached payment method on the due date as long as autopay is enabled. If you no longer want invoices to be paid automatically with the attached electronic payment method, disable autopay before your due date.

Note: Change from autopay to manual payment for purchases online requires amendment and is only valid on a go-forward basis for net-new invoices after provisioned.

How to use or change your payment method

Check

Please see your invoice for the address where you can submit your check. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.

Wire/bank transfer and EFT

Please see your invoice for information. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.