Zoom payment methods

Zoom offers you multiple ways to pay your invoice conveniently with several payment methods available. Depending on eligibility criteria, Zoom accepts automatic payments with global payment methods like credit/debit cards and PayPal, wallet payments like Apple Pay and Google Pay, alternate payment methods like UPI, Klarna, Furikomi, iDEAL, ACH Debit, and more.

To receive payment and invoice notifications such as confirmation if your payment went through successfully or if the new form of payment was accepted, make sure your billing contact is updated.

Requirements for using or changing your Zoom payment method

Table of Contents

How to view or change your payment method

To change your payment method, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure where your billing portal is located? Learn how to locate your billing settings.

Billing portal under Plans and Billing
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing then Billing Management.
    The Payment Method section will show your primary payment method.
  3. In the Payment Method section, click Change Payment.
  4. Choose from the available payment methods and complete the steps to update your payment method.
    Note: Payment methods are available based on eligibility criteria.
  5. Click Save.
Billing portal under Account Management
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. In the Payment Method section, choose from the available payment methods and complete the steps to update your payment method.
    Note: Payment methods are available based on eligibility criteria.
  5. Click Update.

Payment methods accepted by Zoom

The following table lists the accepted payment methods for paying your Zoom invoices, based on country or regional eligibility.

 
Payment methodEligible countries or regionsHow to use or change to this payment method
Credit card / debit card
  • Global 1

Learn how to update your credit/debit card on file.

ACH
  • United States
Learn how to use ACH as your payment method.
PayPal
  • Global 2
Learn how to use or change your Zoom payment method to PayPal.
Apple Pay
  • Global 3

Learn how to use or change your Zoom payment method to Apple Pay.

Google Pay
  • Global 4

Learn how to use or change your Zoom payment method to Google Pay.

SEPA Direct Debit
  • SEPA Zone countries:
    • 27 Member States of the European Union (EU)
    • 3 countries of the European Economic Area (EEA)
    • 8 non-EEA countries, to which geographical scope has been extended

Learn how to use or change your Zoom payment method to SEPA Direct Debit.

Klarna
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
  • United States

Learn how to use Klarna as your Zoom payment method.

Furikomi
  • Japan

Learn how to use Furikomi as your Zoom payment method.

iDEAL
  • Netherlands

Learn how to use iDEAL as your Zoom payment method.

Przelewy24 (P24)
  • Poland

Learn how to use P24 as your Zoom payment method.

Unified Payments Interface (UPI)
  • India

Learn how to use UPI as your Zoom payment method.

Wire/bank transfer and EFT
  • Not applicable
Please see your invoice for information. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.
Check
  • Not applicable

Please see your invoice for the address where you can submit your check.

If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.

Notes:

Download the W-9 PDF.

Autopay vs. Manual Pay

Autopay: Invoices are automatically paid on their due date with the billing information on file. Autopay via credit/debit card, PayPal, and ACH Debit payments are accepted.

Manual Pay: Manual payments may be made via check, wire/bank transfer, EFT, or ACH. In order to pay manually, you must be a direct customer with a monthly recurring rate of $250 USD or above. Please contact Sales for further assistance in modifying your payment terms. Invoices have net payment terms (ex. Net 30). If you have purchased a subscription via a direct sales quote, contact your dedicated Account Executive to adjust your terms to manual pay. If you purchased online, you will need to contact Sales to see if your account is eligible for manual payment.

Once you have been set up with a manual payment, remittance information will appear on your invoices. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive. 

Customers on manual pay can still attach an electronic payment method to their account, and will then have the option to enable autopay to pay invoices automatically or disable it when they want to use a different payment method, such as bank transfer. The billing system will automatically charge the attached payment method on the due date as long as autopay is enabled. If you no longer want invoices to be paid automatically with the attached electronic payment method, disable autopay before your due date.

Note: Change from autopay to manual payment for purchases online requires amendment and is only valid on a go-forward basis for net-new invoices after provisioned.

How to enable or disable autopay on your Zoom account

If your account is set to manual payment, you can change your autopay preferences directly in the billing portal. To enable or disable autopay:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. Under Payment Method, click Edit next to Auto-Payment.
  5. Do one of the following: