On the Billing page, you will see your Current Plans which can be billed as a monthly or annual plan.
You can make other changes to your subscriptions, including changing your billing period and adjusting the number of licenses.
Note: Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu.
If you purchased your subscription online, you can change from a monthly to an annual subscription.
Once confirmed, you will receive a prorated credit for your current month of service and will be billed for the new annual subscription with that prorated monthly credit applied.
If you purchased your subscription online, you can change from an annual to a monthly subscription.
Once confirmed, a prorated credit for the remainder of your annual subscription will be produced and applied to your new monthly payment and your future invoices. If you would like to inquire about a refund, please reach out to Billing by chat.