Troubleshooting local recording issues

After you end a Zoom meeting, your locally recorded meeting will convert. This article lists common local recording conversion issues and troubleshooting suggestions.

In addition to the steps below, confirm that you are running the latest version of the Zoom desktop client

This article covers:

Low disk space

Invalid path

Other common issues

How to troubleshoot a failure to convert a local recording

Convert using the Zoom desktop client

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click Convert.

Confirm a local recording file/s location

When you locally record a meeting or webinar and that session is ended, Zoom creates a folder on your device based on the location configured in your Zoom desktop client. Follow the instruction to view or change the default file location for local recordings.

If for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you may confirm the local recording file location by following these steps:

  1. Sign in to the Zoom web portal.
  2. Click Recordings then Local Recordings.
    You can locate the specific meeting or webinar ID and confirm the exact location of the local recording files listed under Location.

Convert a local recording manually

Once you have confirmed the local recording file location, you should see double_click_to_convert_01.zoom and double_click_to_convert_02.zoom. You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.

If nothing happens or you get a prompt asking you how to open the file, please follow these steps:

  1. From your desktop, click Go then Applications.
  2. Find and right-click on the folder then select Show Content package.
  3. Open Contents then Frameworks
  4. Find Transcode, right-click and copy it
  5. Open the Applications folder in Finder and paste the Transcode app.
  6. Go back to the location of your local recording file then right-click on double_click_to_convert_01.zoom.
  7. Click Get Info
  8. Set Open with to Transcode
    You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.

When prompted with How do you want to open this file,

  1. Click More apps.
  2. Click Browse.
  3. Go to Local Disk and follow path C:/Users/(PC username)/AppData/Roaming/Zoom/bin
  4. Click zTscoder.exe and make sure zTscoder.exe is displayed in the How do you want to open this file window.
  5. (Optional) Select the box for Always use this app to open .zoom files.
    This will ensure that it will use the same application when manually converting a local recording again.
  6. Click OK and wait for the local recording conversion to complete.

If you are still unable to convert your recording, submit a request to Zoom Support.