Wireless (WiFi) Connection Issues

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following: 

• Watch a video about WiFi connectivity
• Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
• Try to connect directly via Wired (if your internet router has wired ports)
• Try bringing your computer or mobile device closer to the WiFi router or access point  in your home or office
• Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability. 
• Use a WiFi extender such as Amped Wireless or Linksys to increase the distance and strength of your WiFi signal
• Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac
• [Home] Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance

If you are on corporate WiFi, try the following:

• Switch to a Wired connection
• Switch to a different WiFi hostpot if possible
• Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
• Contact your corporate IT department to check your WiFi hotspot
• Turn off group HD in your Account Management if your WiFI bandwidth is insufficient
• Turn off your corporate VPN if it's not required for the meeting

You can also join a test meeting.