Managing Zoom Chat messages

When collaborating with colleagues in Zoom Chat, there will be many different responses to messages. Some messages require a reply or reaction, while others may need to be bookmarked for later reference, pinned for all members of that channel or group to see, forwarded to another user or channel, or followed so that you are notified for each new message. These options provide the ability to organize, broadcast, or highlight messages for others.

You can also set reminders on messages to be reminded at a later time to follow up or respond to a message.

Requirements for managing messages in Zoom Chat

Table of Contents

How to bookmark Chat messages

You may need to bookmark messages with important or useful information for quick access and reference. Bookmarked messages are unique and private to each user, meaning other users are unaware if a message was bookmarked and by whom.

Windows | macOS | Linux

Bookmark messages

  1. Sign in to the Zoom desktop app.
  2. Click the Chat tab .
  3. Select a chat or channel.
  4. Find the message you want to bookmark and hover your cursor over the message.
    Additional options will appear next to the message.
  5. Click the ellipsis icon and click Bookmark.
    The message is added to your list of bookmarked messages.

View your bookmarked messages

All bookmarked messages are easily accessible through the Bookmarks section in Zoom Chat.

  1. Sign in to the Zoom desktop app.
  2. Click the Chat tab .
  3. In the upper left-side panel, click Bookmarks .
    If you do not see the bookmarks section at the top of the list, click the More option first, and it should be listed there.
Android | iOS

Bookmark messages

  1. Sign in to the Zoom mobile app.
  2. Tap the Chat tab .
  3. Select a chat or channel.
  4. Find the message you want to bookmark.
  5. Long press the selected message and tap Bookmark .
    The message is added to your list of bookmarked messages.

View your bookmarked messages

All bookmarked messages are easily accessible through the Bookmarks section in Zoom Chat.

  1. Sign in to the Zoom mobile app.
  2. Tap the Chat tab .
  3. In the top panel, tap More, then tap Bookmarks .
    You'll see the list of bookmarked messages.

How to pin a message

Channels with important information that should be read first, such as an important announcement or a frequently asked question, can be pinned in that group chat or channel so that it is immediately visible to everyone in that channel. A portion of the message is displayed at the top of the channel, highlighted in yellow.

Windows | macOS | Linux

Pin a message

  1. Sign in to the Zoom desktop app.
  2. Click the Chat tab .
  3. Select a group chat or channel.
  4. Find the message you want to pin and hover your cursor over the message.
    Additional options will appear next to the message.
  5. Click the ellipsis icon and click Pin for Everyone.
    The message will be pinned at the top of the chat window for every member of that group chat or channel. Clicking the pinned message will jump to that original message so that it can be read in full.

View the pin history

As pinned messages are replaced with others, you still may want to view the information of a previously pinned message without having to track down the exact message. Viewing the pinned message history allows you to view all other messages that have been pinned by you and others in the channel.

  1. Sign in to the Zoom desktop app.
  2. Find the group chat or channel with the pinned messages.
  3. In the top-right corner, click More Actions .
  4. Click View pin history to open that menu.
    All previous pinned messages will be listed, with the most recent at the top of the list.
  5. (Optional) Click any previously pinned messages to jump to that message to read in full.

Messages can be re-pinned if they were unpinned or replaced by mistake.

Android | iOS

Pin a message

  1. Sign in to the Zoom mobile app.
  2. Tap the Chat tab .
  3. Select a group chat or channel.
  4. Find the message you want to pin.
  5. Long press the selected message and tap Pin for Everyone .
    The message will be pinned at the top of the chat window for every member of that group chat or channel.
    Clicking that pinned message will jump to that original message so that it can be read in full.

View the pin history

As pinned messages are replaced with others, you still may want to view the information of a previously pinned message without having to track down the exact message. Viewing the pinned message history allows you to view all other messages that have been pinned by you and others in the channel.

  1. Sign in to the Zoom mobile app.
  2. Find the group chat or channel with the pinned messages.
  3. In the top-right corner, tap the ellipsis icon .
  4. Tap the View pin history section to open that menu.
    All previous pinned messages will be listed, with the most recent at the top of the list.
  5. (Optional) Long press the pinned message and tap Jump to Message to jump to that message to read in full.

Messages can be re-pinned if they were unpinned or replaced by mistake.

Zoom Web app

Pin a message

  1. Sign in to the Zoom Web App.
  2. Click the Chat tab .
  3. Select a group chat or channel.
  4. Find the message you want to pin and hover your cursor over the message.
    Additional options will appear next to the message.
  5. Click the ellipsis icon and click Pin for Everyone.
    The message will be pinned at the top of the chat window for every member of that group chat or channel. Clicking the pinned message will jump to that original message so that it can be read in full.

How to follow a message thread

While you may adjust your notification settings for group chats and channels to reduce the number of message notifications you receive, you may still want to follow a specific message in a given channel. Following a message will provide you with the unread message indicator , even if you have that disabled for the chat channel or group. This allows your unread message count to be specific to the chat thread rather than the entire group chat or channel.

Windows | macOS
  1. Sign in to the Zoom desktop app.
  2. Click the Chat tab .
  3. Select a chat or channel.
  4. Find the message you want to follow and hover your cursor over the message.
    Additional options will appear next to the message.
    Note: Following a message is only available for the primary message in a chat thread. Threaded replies to the chat message cannot be followed.
  5. Click the ellipsis icon and click Follow Message.

Note: Authoring the primary message or a threaded reply to a message will automatically have you follow that message.

Android | iOS
  1. Sign in to the Zoom mobile app.
  2. Tap the Chat tab .
  3. Select a chat or channel.
  4. Find the message you want to follow.
  5. Long press the selected message and tap Follow Message.
    Note: Following a message is only available for the primary message in a chat thread. Threaded replies to the chat message cannot be followed.

Note: Authoring the primary message or a threaded reply to a message will automatically have you follow that message.

How to forward a message with others

Some information needs to be shared across multiple channels, enabling a consistent message to reach different teams quickly. By forwarding messages, you can draft and post the initial message in one location, then easily forward it to other contacts, group chats, and channels.

Windows | macOS
  1. Sign in to the Zoom desktop app.
  2. Click the Chat tab .
  3. Select a chat or channel.
  4. Find the message you want to forward and hover your cursor over the message.
    Additional options will appear next to the message.
  5. Click the ellipsis icon and click Forward .
    A window will appear to search for and choose recipients of the message.
  6. Use the search bar to find contacts, group chats, and channels you want to share to.
    Selecting a result will add it to the list of recipients.
  7. Select one or more recipients.
  8. (Optional) You can leave a message in the compose box
  9. Click the Forward message button.
    The message will be shared with all selected recipients.
Android | iOS
  1. Sign in to the Zoom mobile app.
  2. Tap the Chat tab .
  3. Select a chat or channel.
  4. Find the message you want to forward.
  5. Long press the selected message and tap Forward .
    A window will appear to search for and choose recipients of the message.
  6. Use the search bar to find contacts, group chats, and channels you want to share to.
  7. Tap to select a recipient.
  8. Tap Forward to confirm.
    The message will be shared with all selected recipients.
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