Troubleshooting audio issues

If you are experiencing audio problems before or after joining a meeting while using the desktop client or mobile app, follow the steps below.

This article covers:

Prerequisites for troubleshooting audio issues

How to troubleshoot audio issues

Check your device

Check headphone connectivity

In addition to making sure that your headphones are plugged in and not muted, try the following steps:

Test your audio

Check audio settings

Check for privacy permissions

Check antivirus software 

Check for any audio drivers

Perform general troubleshooting for audio issues

For further assistance and troubleshooting, learn which support options are available to you: