Troubleshooting audio issues

If you are experiencing audio problems before or after joining a meeting while using the client or mobile app, follow the steps below.

This article covers:

Prerequisites for troubleshooting audio issues

How to troubleshoot audio issues

Check your device

Test your audio

Check audio settings

Check for privacy permissions

Check antivirus software 

Check for any audio drivers

Perform general troubleshooting for audio issues

If you are still encountering issues after trying these steps, submit a request to Zoom Support.