Troubleshooting audio issues

If you are experiencing audio problems before or after joining a meeting while using the desktop client or mobile app, follow the steps below.

This article covers:

Prerequisites for troubleshooting audio issues

Check if the microphone, speakers, or headphones are plugged in and not muted.
Unplug the device, then plug it back in.
If it’s a Bluetooth device, ensure that it is turned on and connected properly.
Make sure that you are using a supported USB device for Zoom.
Note: USB devices not listed within the above article may still work with Zoom. However, the devices listed are what we recommend for the most optimal experience. Supported USB devices are less likely to encounter audio issues.
Ensure that no other applications are using the microphone at the same time.

In addition to making sure that your headphones are plugged in and not muted, try the following steps:

For Bluetooth headphones, troubleshoot common Bluetooth issues.
For wired headphones on Windows devices, you may need to adjust the volume mixer within your device's settings to ensure that the Zoom app is not muted.

Test your audio to ensure that it is working properly.
Record a message to test your microphone, then listen to the playback to test your speakers or headphones.

Make sure that Zoom is allowed to use your microphone.
Make changes to privacy settings to grant permission to access the microphone on your device.

As some antivirus software, such as Kaspersky, may prevent applications from accessing your mic, check your antivirus software to ensure Zoom is allowed to access your mic.

For further assistance and troubleshooting, learn which support options are available to you:

If you're an unlicensed user or on a Basic (free) account, use the Zoom Community to find solutions and ask questions about audio issues.
If you're a Licensed user on a paid account, submit a request to Zoom Support. Please provide as much information as possible in your request.