Using the Zendesk notifications chatbot

Zoom’s Zendesk chatbot allows you to receive Zoom Team Chat notifications and messages from a chatbot relating to updates and changes from your Zendesk account.

This article covers:

Prerequisites for installing and using the Zendesk notifications app

How to install and configure the Zendesk integration 

How to install from the Zoom Marketplace

  1. Sign in to your Zoom account and navigate to the Zoom Marketplace.
  2. Search for Zendesk Notifications by Zoom and click the app.
    Note: If the app is not pre-approved, contact your Zoom admin to approve this app for your account.
  3. Click Add, confirm the permissions the app requires, and choose Allow.
  4. Click Connect to connect your Zendesk account to Zoom.
  5. Enter your Zendesk Server Domain, then click Save Configuration.
  6. Confirm that your Zoom account is correct, then click Connect.
  7. Sign in with your Zendesk account to authorize.
  8. After authorization, you can close the window and finish setup in Zoom Chat.

How to configure the Zendesk Subscription

  1. In your Zoom chat channel, enter /zendesk.
  2. Click the link.
  3. In the Configure Zendesk Notifications section, select your subscriptions, then click Confirm.
    Your subscription will now be active.

How to use the Zendesk app in Team Chat

You will begin to receive chat notifications when the Zendesk subscription is triggered. These will be mapped to the selected Zoom Channel configured for the subscription. When you receive a new notification, the following information will be provided: 

You can also try interacting with the app in a 1:1 chat. Simply type and send help to receive a list of possible commands.

How to remove the Zendesk app

  1. Sign in to your Zoom account and navigate to the Zoom Marketplace.
  2. Search for Zendesk and click the app.
  3. Click Remove next to Zendesk.
  4. Confirm the dialogue and click Remove.

Data Security