Reporting suspected fraud on your account

If you see unrecognized charges on your Zoom account, have noticed services that you didn’t buy, or want to report any other fraudulent activity on your existing Zoom account, you can submit a request to Zoom's Trust & Safety team. Zoom’s Trust & Safety team reviews each request and takes action when fraudulent activity is verified.

Note: If your account was hacked, learn how to report a compromised account. If you need to change the email address associated with your account, learn how to update your email with Zoom.

How to report fraud on a Zoom account

1. Open the Trust & Safety request form.
2. Enter your name and email address.
3. Under What can we help you with?, select Report Fraud.
4. Verify if you are a Zoom account holder.
5. If you selected Yes in the previous step, enter the email address associated with your Zoom account.
6. Verify if you are reporting fraudulent charges.
7. If you selected Yes in the previous step, fill out the additional required fields related to payment information. Repeat as many times as needed.
8. Provide additional information as necessary, such as your Zoom account number and description of what happened with your account.
9. (Optional) Attach any files, screenshots, or transcripts.
10. Enter your email address, then click Send Code.
    You will receive a verification code to the email address you provided.
11. Enter the verification code that you received in your email.
12. Click Submit to send the request to Zoom's Trust & Safety team.

Learn more about what Zoom's Trust & Safety team does to keep Zoom a safe place to collaborate with others.

How to report unauthorized charges

If you do not have a Zoom account, please contact Zoom Billing support by phone. You can locate the phone number for your country or region at the bottom of our Contact Zoom Support page.