Zoom Device Management allows account owners and admins to manage their devices in a centralized location. In the Device list, you can view all of your managed devices that are enrolled or not in ZDM.

Account owners and admins can also identify the OS version (32-bit or 64-bit) running on their Zoom Rooms Windows computers on the device list of managed devices.

Notes:

• Devices that are not enrolled in ZDM can be upgraded, downgraded, or removed from the list but are not editable for further management. Follow these steps to downgrade the software on a Zoom Phone Appliance. 
• You can manage and lock settings on all of your devices.

This article covers:

• How to view the list of your managed devices
• How to view management details of a specific device

Prerequisites for viewing managed devices

• Account owner or admin privileges
• Certified Zoom Phone devices
• Zoom Room devices or Zoom clients or Zoom Phone appliances

How to view the list of your managed devices

To view the list of your managed devices:

Note: On the top right, you can use the settings gear to customize the columns you would like to display.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Device Management then Device list.
3. Click the Devices tab.
4. In the search box, type the name of the device you are looking for.
5. Click the dropdown menu to filter the following:
   • All Platform OS
     • Windows
     • macOS
     • iPadOS
     • iOS
     • Android
     • Linux
   • All Managed Devices 
     • Enrolled in ZDM: Devices enrolled in ZDM.
     • Not enrolled in ZDM: Devices not enrolled in ZDM.
       Note: Not supported for Zoom Clients at this time.
     • HaaS: Devices purchased under a Zoom Room or Zoom Phone Hardware as a Service (HaaS) plan.
     • Assigned: Devices assigned to users or rooms.
     • Unassigned: Device not assigned to users or rooms.
   • All Zoom Device Types (lists of the various devices by their type)
     • Zoom Rooms Computer
     • Zoom Rooms Controller
     • Zoom Room Scheduling Display
     • Zoom Rooms Appliance
     • Zoom Rooms Digital Signage
     • Zoom Rooms Companion Whiteboard
     • Zoom Rooms Control System
     • Zoom for Home
     • Zoom Phone Appliance
     • Zoom Client
     • Zoom IP Phones
   • All Zoom Partner Devices (Hardware as a Service- HaaS for Zoom Room and Zoom Phone)
     • Algo
     • AudioCodes
     • AVer
     • Cisco
     • Creston
     • CyberData
     • DTEN
     • epos
     • Gradstream
     • Lenovo
     • Logitech
     • Neat
     • Other
     • Poly
     • Polycom
     • Yealink
   • All Status
     • Online
     • Offline
     • Unlinked: This means the device is not powered on and has not connected to Zoom yet.

How to view management details of a specific device

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Device Management then Device list.
3. Click the Devices tab.
4. Click on the name of the desired device.
   A pop-up window will appear with the Details and Manage tabs.
5. Click the Details tab to view the following:
   • Asset Tag: Click the pencil icon to assign a tag to the device.
   • Serial Number: The serial number of the device.
   • Vendor: The name of the manufacturer.
   • Model: The model of the device.
   • Platform OS: The OS with the version number.
   • APP Version: Zoom app version running on the device.
   • IP Address: IP address of the device.
   • MAC Address: Mac address of the device.
   • Enrollment: Device enrolled or not enrolled in ZDM.
   • Connected to ZDM: Device is connected or disconnected.
     The device will show connected if it has communicated with ZDM in the last 60 minutes.
   • Assignment: Name of user the device is assigned to if assigned or unassigned.
   • Assigned Group: Name of the group the device is assigned to or unassigned.
   • Group: Name of the group assigned to the device if assigned to a group.
   • SDK Version: SDK Version.
6. Click the Manage tab to view the following:
   • Assign to Group: Click to assign the device to a group.
   • Upgrade OS: Click to upgrade the OS.
   • Upgrade App: Click to upgrade the Zoom app.
   • Remove from User: Click to remove from the assigned user.
   • Rename: Click to rename the device.
   • Remove from Zoom: Click to disconnect the device.
   • Refresh: Click to refresh the details of the device.
   • Factory Reset: Click to factory reset the device.
   • Sign Out: Click to sign out of the device.
   • Restart: Click to restart the device.
7. Click Close.
8. On the far right of the device name, click the more options icon , and select one of the following:
   • Assign to Group: Assign a client to a group.
   • Upgrade OS: Upgrade the OS on your device.
   • Upgrade App: Upgrade the app on your device.
   • Remove from User: Remove the Zoom Phone Appliance device from a user.
   • Assign to User: Assign the Zoom Phone Appliance device to a user.
   • Assign to Common Area: Assign the Zoom Phone Appliance device to a common area.
   • Rename: Rename the device.
   • Remove from Zoom: Remove the device from Zoom device management.
   • Sign Out: Sign out of the device.
9. On the far right of the device name, click Edit.
   Notes:
   • Some devices might not have this option.
   • For IP phones, the Phones & Devices page will open.
10. Click the Profile tab.
    • Site: The name of site the device is assigned to if your account has sites configured.
    • Assigned to: Name of the user the device is assigned to.
    • IP Address: IP address of the device:
    • Device Type: The device type, for example, Cisco CP7821
    • Firmware Version: Firmware version used by the device.
    • MAC Address: Mac address of the device.
    • Provisioning Template: Click Bind, to bind a provisioning template to the device.
    • Status: Status of the device.
    • Click Remove, to remove the device.
11. Click the Policy tab.
12. Hot Desking: Click the toggle to enable or disable this feature for the device.
13. Call Control from Zoom Desktop Client: Allow users to perform desk phone call control actions from the Zoom desktop client, including making and accepting calls.