Changing phone or device settings

After adding and provisioning a phone or device, admins can provision can change its settings in the web portal. You can also change account-level settings for phones and devices.

Prerequisites for changing phone or device settings

How to change phone or device settings

Follow these steps if you want to edit an existing device you've added. You can re-assigned the device or unbind it so that it isn't assigned to anyone.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phones & Devices.
  3. Click the Assigned or Unassigned tab.
  4. Click the display name of the phone or device you want to edit.
    You can view or edit the following:

Note: Make sure to re-sync the device after making changes. By default, Poly and Yealink devices are configured to receive the new provisioning without restarting the device. However, depending on the setting changes, the device may have to restart. If you need to provision, follow the guides for desk phones or paging/intercom devices.