Zoom Phone Appliances offer all the capabilities of Zoom Rooms and Zoom Phone in an easy, compact desk phone experience. From the Zoom Phone Appliance interface, the user can join/start/control Zoom Meetings, search contacts, call/transfer/conference calls, access multiple lines, access voicemails and create a meeting from a Zoom Phone call. 

This article covers:

• Signing in to Zoom Phone appliances
  • Sign in with email
  • Sign in with Pairing Code
• Device Management for Zoom Phone Appliances
• Phone Appliance settings
• Local survivability for Zoom Phone Appliances
• Troubleshooting

Prerequisites for getting started with Zoom Phone Appliances

• Supported Zoom Phone Appliance
• Zoom Phone license
• Optional: calendar/contact integrations at the account and user level
• If you are assigned to a Zoom Phone Appliance, check your email for the activation notification to sign in to the device if you haven't already activated the device

Signing in to Zoom Phone appliances

Sign in with Email

Tap Sign In then Sign in with email.

Note: Signing in with email does not work if the account has SSO enabled.

Sign in with Pairing Code

1. Tap Sign In and take note of the displayed pairing code.
2. Open a browser and navigate to https://zoom.us/pair then log in with your Zoom account.
3. Enter the pairing code, then select or create the room.
4. Click Done.
   The Zoom Phone appliance will confirm the account used for sign-in.
5. Click Yes, It’s Me to complete the sign-in.

Device Management for Zoom Phone Appliances

Zoom Phone appliances may be enrolled in Zoom Device Management (ZDM) for managing application and platform OS upgrades. You can follow these steps to downgrade the software on Zoom Phone Appliances,

See the Zoom Phone Appliances admin guide and management settings for more information.

Zoom Phone Appliance settings

Users can change meeting and phone settings for their Zoom Phone Appliances. See the Zoom Phone Appliances user guide for more information.

Local survivability for Zoom Phone Appliances

If connectivity to Zoom Phone is lost, you can use Zoom Phone Local Survivability (ZPLS) to failover on-premise. 

For ZPLS system requirements, you can review this article.

Troubleshooting

The following issues will be resolved in a future release:

• Bluetooth contact integration from mobile to Zoom Phone appliances is not supported.
• Monitored Lines are not supported.
• SMS from Zoom Phone appliances is not supported.
• During a live call, under More options, tapping Minimize will reduce the screen size of the Zoom app. To re-access the Zoom App, swipe down from the top of the screen.