Organizations that utilize SIP/H.323 room systems, can manage it via the Zoom Enhanced API Connector as well as integrate it with Zoom services. Managed devices may be configured with a variety of features, including:
For further details about features available for managed devices, please see our managed SIP/H.323 room documentation.
This article covers:
After adding your SIP/H.323 room system it will appear in the list of Rooms. If you chose Full Management, wait a moment and confirm the Connection Status changes from Initializing to Connected before configuring additional management settings.
Issue |
Solution |
When adding a device, the error message "Serial number already exists" is shown |
Zoom only allows an SIP/H.323 device to be managed by a single Zoom account at a time. Sometimes a device may have been managed under a different Zoom account and not properly removed before being repurposed/resold. To resolve this issue, submit a Zoom Support ticket and request the device to be disassociated from any other Zoom account. As part of the request, you must provide your account number, the device model, the device serial number, and a photograph of the device label showing the serial number to prove physical possession of the device. |
Connection Status of the Room does not change to Connected |
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