Configuring desk phone provision templates


Provision templates allow Zoom Phone admins to customize desk phone settings by creating templates with custom settings that can be applied to the entire account, multiple sites, a group of desk phones, or a single desk phone. Provision templates can be easily modified, reassigned, and removed. The settings in provision templates can be specified using key-value pairs.

Important:

This article covers:

Prerequisites

Limitations of provision templates

account.[1-9]
CONFIG_FILES
dm.enable
feature.obitalk.enabled
msg.mwi
obitalk.accountCode
reg.[1-9]
security/ca_certificate
sec.TLS.customCaCert
sip.* (except sip.ld)
static.auto_provision.server.url
static.trusted_certificates.url
system/type
voice_mail.number
voip/line/[1-9]
voip/signalling/sip

How to create a provision template

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Phone System Management then Company Info.
  3. Click Account Settings.
  4. In the Desk Phone section, click Manage under Provision Template.
  5. Click Add.
  6. Enter the following:
    • Name: Enter a display name to identify the template. Include the manufacturer's name since each template can only apply to one manufacturer.
    • Description (optional): Enter a description to help you identify the template. 
    • Template: Enter key-value pairs supported by the manufacturer. For more details, see parameter examples and supported parameters.

Supported parameters

For detailed specification of all parameters, visit the support site of the desk phone manufacturer:

Here are some frequently requested features that can be configured using provision templates:

Parameter formatting examples

Make sure you follow these formatting rules exactly as specified. Each desk phone manufacturer has a different format for key-value pairs.

These examples show the formatting required to define NTP server(s):

AudioCodes

system/ntp/primary_server_address=ntp_server_addr
system/ntp/secondary_server_address=ntp_server_addr2

Avaya

Avaya provisioning templates example:

SET SNTPSRVR 192.168.0.5
SET FORCE_WEB_ADMIN_PASSWORD HelloWorld!01
SET ADMIN_PASSWORD ComPlexPSWD12?!

Cisco

<!-- Primary NTP Server -->
<Primary_NTP_Server ua="rw">192.168.1.11</Primary_NTP_Server>

<!-- Secondary NTP Server -->
<Secondary_NTP_Server ua="rw">192.168.1.22</Secondary_NTP_Server>

Grandstream

GRP series provisioning template examples:

<!-- # NTP Server -->
<item name="dateTime.ntp.server.1">your_ntp_server_address</item>
<!-- # Secondary NTP Server -->
<!-- # String -->
<item name="dateTime.ntp.server.2">your_ntp_server_address</item>

ATA HT8xx series examples:

For ATA HT8xx series, they only support P-Value format for configurations, so the provisioning template needs to be P-Value. Please refer to the Grandstream Configuration Template for specific parameters for ATA HT80xx and HT81xx series.

<!-- Codec settings: 0 - PCMU, 8 - PCMA, 4 - G.723, 18 - G.729, 2 - G.726-32, 97 - iLBC, 123 - OPUS, 9 - G722 -->
<P57>123</P57>
<P58>9</P58>
<P59>8</P59>
<P60>8</P60>
<P61>8</P61>
<P62>8</P62>
<P46>8</P46>
<P98>8</P98>

<!-- # NTP Server address-->
<P30>your_ntp_server_address</P30>

Poly

device.sntp.serverName=“ntp_server_addr”

Yealink

local_time.ntp_server1=ntp_server_addr
local_time.ntp_server2=ntp_server_addr2

How to assign a provision template to a provisioned desk phone

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phones & Devices.
  3. Find the desk phone you want to assign a template to.
  4. Click the ellipses icon (...) in the far-right column, then click Bind Provision Template.
    Note: You can only assign one provision template to each desk phone. If there's already a template assigned, click Unbind Provision Template to remove the template from the desk phone, or you can change the assigned provision template.
  5. In the Target Template drop-down menu, select the template to assign, then click Bind.
  6. Re-sync the desk phone to finish assigning the provision template.

How to assign a provision template to multiple desk phones or all desk phones in a site

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phones & Devices.
  3. In the Site drop-down menu located at the top-right area, select a site to view associated desk phones.
  4. Click the check box in the first column of the header row to select all desk phones listed.
  5. In the Provision Template drop-down menu, click Bind.
  6. In the Target Template drop-down menu, select the template to assign, then click Bind.
  7. Re-sync the desk phones to finish assigning the provision template.

How to batch assign provision templates

You can batch-assign provision templates when importing/updating phone users or importing unassigned devices. You need to specify the provision template name in the CSV file.

How to assign a provision template during provisioning

  1. Follow the steps to add a desk phone.
    Note: Make sure you specify a desk phone that supports provision templates. You can't select a provision template if the desk phone doesn't support it.
  2. In the Provision Template (Optional) drop-down menu, select the template to assign, then click Save.
    The template will be applied to the desk phone during the provisioning process.

How to change or remove an assigned provision template

If you already assigned a provision template to a desk phone, follow these steps to assign a different template or remove the current template.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Phones & Devices.
  3. Click the desk phone name you want to change.
  4. Next to Provision Template, click one of these options: 
    • Edit: Assign a different template to the phone. In the Target Template drop-down menu, select a provision template, then click Bind.
    • Unbind: Remove the template from the phone. The template will still be available to assign.
  5. Re-sync the desk phone to apply changes. The desk phone will restart several times.