Special service numbers

To prevent overlap from emergency codes and international prefixes, the following special service numbers cannot be assigned to phone users. Special service numbers are based on the emergency address assigned to the phone user, common area phone, or Zoom Room.

Note: For all countries, you cannot start extensions with 0.

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Effective November 30, 2023, Canada will adopt the 988 number for mental health and suicide prevention. If your account utilizes 988 extensions, please ensure you update them to alternative digits.

This article covers:

 

Reserved extension Description

United States and Canada

911Emergency
988

Suicide prevention hotline (US only)

933Commonly used by 911 operator
112Emergency number for EU; usually forwards calls to emergency services
999Emergency number for the United Kingdom; usually forwards calls to emergency services
211Community information and referral services
311Non-emergency police and other governmental services
411Local directory assistance
511Traffic and transportation information
611Phone line repair services; phone support line if dialing from a softphone
711Relay service for people with hearing or speech disabilities
811Before-you-dig services in US; non-urgent telehealth services in Canada

United Kingdom

112Emergency number for the EU
999Emergency number for the United Kingdom
911Usually forwards calls to emergency services 
933Commonly used by 911 operator
100Local operator assistance for landlines
101Non-urgent crime and community safety calls
105

Local electricity network operators

111Non-emergency calls to National Health Service (NHS)
123Speaking clock service
155International operator assistance
144Withhold number (service provided by carriers)
1470Release number (service provided by carriers)
1471Return call (service provided by carriers)
1475Removes details of last call from 1471 (service provided by carriers)
1477Automatic Call Trace (service provided by carriers)
1571Voicemail (service provided by carriers)

Argentina

911Emergency
100Fire
101Police
107Ambulance
110Directory service

Australia

000

Emergency

106TTY emergency (for the hearing impaired)
112Alternative access to emergency services 
132500State Emergency Service (SES)
131444Non-emergency police

Austria

112Emergency
118Directory service
122Fire department
133Police
144Ambulance

Belgium

112Emergency
100Fire brigade and ambulance
101Police

Brazil

190Police
192Ambulance
193Fire

Bulgaria

112Emergency

Chile

131Ambulance
132Fire
133Police

China 

110Police
119Fire
120Ambulance
122Traffic accident
999Private ambulance service (Beijing only)
114Directory assistance

Columbia

112Police
119 Fire
123 Emergency
125 Ambulance
132 Ambulance
165 Anti-kidnapping hotline

Costa Rica

911Emergency
112Emergency (mobile)

Croatia

112Emergency
192Police
193Fire
194Ambulance

Cyprus

112Emergency

Czech Republic

112Emergency
150Fire
155Ambulance
156Municipal police
158Police

Denmark

112Emergency
114Non-emergency police

Ecuador

911Emergency
101Police
102Fire
131Ambulance

Estonia

112Emergency

Finland

112Emergency

France

112Emergency

Germany

112Emergency
110Police
115Civil services

Greece

112Emergency
100Police
166Ambulance
199Fire

Hong Kong, China

999Emergency
112Emergency (mobile)

Hungary

112Emergency
104Ambulance
105Fire
107Police

India 

100Police
102Ambulance
108Ambulance service operated in 22 states
101Fire
112Alternative emergency number
1906Gas leakage
1363Tourist Helpline
1098Child Helpline
104Blood Needs
181Women Helpline

Ireland

112Emergency
999Emergency

Israel

100Police
101Ambulance
102Fire

Italy

112Emergency
113Police
115Fire
118Ambulance

Lithuania

112Emergency

Luxembourg

112Emergency

Mexico

911Emergency

Netherlands

112Emergency

New Zealand

111Emergency
105Non-emergency police number

Norway

112Emergency
107Police
110Fire
113Ambulance

Panama

911Emergency
102Directory Assistance
103Fire or ambulance
104Police

Peru

911Emergency
100 Domestic violence
103 Telephone information number
105Police
106 Ambulance (SAMU)
115 Civil defense
116Fire
117Ambulance

Poland

112Emergency
999Emergency

Portugal

112Emergency
117Fire
144Social emergency

Romania

112Emergency

Singapore

999Emergency
995Singapore Civil Defence Force - fire or emergency ambulance

Slovakia

112Emergency
150Fire
155Ambulance
158Police
159Municipal police

Slovenia

112Emergency
113Police

South Korea

112Emergency police
119Fire or ambulance

Spain

112Emergency
118Directory assistance

Sweden

112Emergency
110Help line
11313Information during accidents and crises
11414Police

Switzerland

112Emergency
117Police
118Fire
144Ambulance

Turkey

112Emergency
110Fire
115Police