Approving apps and managing app requests

The Zoom App Marketplace helps you find apps that can integrate with Zoom to enhance your experience using the software. Users can search for and browse different categories of apps and add them from the Marketplace. Requiring admin approval to add an app, setting an app as approved, and managing requests for other apps are all controlled from the Marketplace by account owners and admins.

Learn more about admin management of the Zoom App Marketplace.

This article covers:

• How to configure pre-approval
• How to pre-approve individual apps
  • Pre-approve an app on the Zoom App Marketplace web portal
  • Pre-approve an app on the Apps tab of the client
• How to manage app requests
  • Approve or decline app requests
  • Review existing app approvals

Prerequisites for getting started with Zoom App Marketplace

• Account owner or admin privileges
• Approving apps for groups and users through the desktop client
  • Windows: Global minimum version or higher
  • macOS: Global minimum version or higher

How to configure pre-approval

To have more control over integrations used by members of the account, an admin can require pre-approval of apps before they can be installed. The admin can pre-approve apps that are already cleared for use, or members of the account can request approval, which will notify admins of the request.

By default, any account that has not yet accessed Marketplace has pre-approval disabled.

Learn more about searching for apps on the Marketplace.

1. Sign in to the Zoom App Marketplace as an admin or owner.
2. In the top right corner of the page, click Manage.
3. In the Admin App Management section, click Permissions.
   App approval settings are split between Publicly listed apps and Unlisted apps.
4. In the Publicly listed apps section, click the Require publicly listed apps on the Zoom App Marketplace to be approved by admin toggle to enable or disable as needed.
5. (Optional) Check the following checkboxes to allow their associated exemption from the need for admin approval:
   • Allow publicly listed apps created by Zoom to be added without admin approval: Exempt Zoom-created apps, such as Timer, Music, Group Photo, and other apps, from pre-approval by an admin.
   • Allow publicly listed apps developed by your members to be added without admin approval: Exempt apps created by a user in your organization from pre-approval by an admin. These are typically custom integrations to suit a particular organizational need.
6. In the Unlisted apps section, click the Require unlisted listed apps on the Zoom App Marketplace to be approved by admin toggle to enable or disable as needed.
7. (Optional) Check the following checkboxes to allow their associated exemption from the need for admin approval:
   • Allow unlisted listed apps created by Zoom to be added without admin approval: Exempt Zoom-created apps, such as Timer, Music, Group Photo, and other apps, from pre-approval by an admin.
   • Allow unlisted listed apps developed by your members to be added without admin approval: Exempt apps created by a user in your organization from pre-approval by an admin. These are typically custom integrations to suit a particular organizational need.

Note: If pre-approval of Zoom Apps is disabled, users on your account will be notified of the updated permissions to use Zoom Apps.

How to pre-approve individual apps

If owners or admins require pre-approval, they can search for apps on the Marketplace and individually pre-approve them. Once an app is pre-approved, it can be installed by other users on the account.

If you have not approved an app in the Marketplace, users on your account can request to install the app. If this occurs, you will receive an email from noreply@zoom.us with further details.

Notes:

• A combination of individual users and user groups can be given access to a pre-approved app.
• When a Zoom App is pre-approved for users and/or groups of users, they will be notified of the pre-approval to use this Zoom App.

Pre-approve an app on the Zoom App Marketplace web portal

1. Sign in to the Zoom App Marketplace as an admin or owner.
2. Search for an app and click on the icon to select it.
3. In the App permissions section, click the Approve use of this app toggle to approve use of this app.
   • By default, All users on this account is selected to approve the app all users in the account.
   • (Optional) Select Specific users or users groups on this account if you would like to instead pre-approve the app for certain users or group.
     • Click Add users, then select Add an individual user or Add a user group.
     • Type the email of the user or the name of the group then, click Add.
4. Click Save.

Pre-approve an app on the Apps tab of the client

1. Sign in to the desktop client as an admin or owner.
2. Click the Apps tab .
3. Search for an app and click on the icon to select it.
   The app information is displayed. Admins will see an additional box at the top of the page with pre-approval information.
4. In the App permissions section, click the Approve use of this app toggle  to approve use of this app.
   • By default, All users on this account is selected to approve the app all users in the account.
   • (Optional) Select Specific users or users groups on this account if you would like to instead pre-approve the app for certain users or group.
     • Click Add users, then select Add an individual user or Add a user group.
     • Type the email of the user or the name of the group then, click Add.
     • (Optional) Click the trash icon  to delete a user or user group from the pre-approved list
5. Click Save.

How to manage app requests

Approve or decline app requests

Admins and owners can manage all open pre-approval requests. Each request sends admins an email from noreply@zoom.us with further details.

1. Sign in to Marketplace as an admin or owner.
2. In the top-right corner of the page, click Manage.
3. Under the Admin App Management section, click App Requests.
4. Select the Active requests tab to view all pending app requests.
5. Find and select the app to approve.
6. Under the Select how you want to manage the app requests section of the the Requests tab for that app, select Approve or decline for all users on the account or Approve or decline for specific users who requested to install this app.
7. Click Approve or Decline.

Review existing app approvals

You can review your already pre-approved apps for your account. To view all apps that have accessed data in the past 30 days, use the Active Apps Notifier Report to review recently active apps.

1. Sign in to Marketplace as an admin or owner.
2. In the top-right corner of the page, click Manage.
3. Under the Admin App Management section, click Apps on Account.
4. Click the Approved Apps tab to review a list of apps you have pre-approved.
5. (Optional) If you to change the permissions on who can install the app, click the pencil icon  to make the change.
6. (Optional) If you desire to disable the app for your users, click on the toggle under Action for that app.

To learn more about managing the Zoom App Marketplace, refer to the Marketplace admin guide