Resetting your forgotten Zoom password
If you forgot your Zoom password, you can reset it using Zoom's reset password page. This only applies to Zoom accounts that use an email address and password to sign in.
If you sign in with a third-party platform such as Facebook, Apple, Google, or your organization's SSO, you must reset your password through that provider instead of Zoom.
If you still know your Zoom password, but need to change it, learn how to change your password.
Requirements for resetting your Zoom password
To reset your password, you must have:
- A Zoom account that uses a standard email address and password to sign in
- Access to the email address or phone number associated with your Zoom account to receive a verification code
Note: This article applies to non-SSO accounts on how to reset your Zoom password. If you sign in to Zoom through a 3rd-party platform such as Facebook, Apple, Google, or your organization's SSO, reset your password within that 3rd-party platform.
How to reset your forgotten Zoom password
- Open a web browser and go to zoom.us/forgot_password.
- Enter your email address or phone number, then click Next.
You will receive a verification code in an email or as an SMS sent to your phone number.
Note: Verification codes may take several minutes to arrive. If you still haven't received the verification code, you can request a new one. - Enter the verification code, then click Next.
- Enter your new password.
- Re-enter the new password again to confirm it.
- Click Save.
After successfully resetting your password, you'll receive a confirmation email. - Click Sign in to Zoom.
You'll be redirected to the sign-in page, where you'll need to enter your email and new password to sign in to your account.
Notes:
How to reset a password for a user in your account
Account owners, admins, and custom role members with full User Management privileges can change an account user's password from the User Management section of the Zoom web portal.
If you are an account owner or admin, learn how to change a user's password.
How to troubleshoot common password reset issues
Account does not exist
If you received a message that no account was found when you attempted to reset your password, this means that Zoom's system did not find a Zoom account to match the email address and password-login credentials that you entered.
- Verify that the email address was entered correctly.
- Sign in using your Google, Apple, Facebook, or Microsoft account if you normally use one of those providers.
Note: If you forgot the password for Google, Apple, Facebook, or Microsoft, reset your password with that provider before signing in to Zoom. - If you're part of a business or education account that uses Single Sign-On (SSO), sign in through your organization's vanity URL, for example, myorganization.zoom.us.
Didn't receive a confirmation email
If you didn't receive the confirmation email to reset your password:
- Check your Spam or Junk folder.
- Confirm that no-reply@zoom.us is allowed in your inbox.
- Wait up to 30 minutes, as some email providers may delay delivery.
- If the email does not arrive, request another password reset.
Password reset link has expired
Zoom's reset-password links stay valid for 24 hours or until you request another password reset email.
If your password reset link has expired:
- Return to zoom.us/forgot_password and request a new password reset.
- If you requested multiple password reset emails, use only the most recent email, as earlier reset links become invalid.
- Avoid requesting additional reset emails until all pending emails have been delivered.
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