If you have forgotten your Zoom password, you can easily reset it through Zoom. However, if you sign in to Zoom through a third-party platform such as Facebook, Apple, Google, or your organization's SSO, you must reset your password within that platform.
If you know your Zoom password, but need to change it, learn how to change your password.
This article covers:
Non-SSO Zoom account with standard email and password sign-in
Note: This article provides information on how to reset your password for non-SSO accounts. If you sign in to Zoom through a 3rd-party platform such as Facebook, Apple, Google, or your organization's SSO, reset your password within that 3rd-party platform.
Note: You will also receive an email confirmation that your password has been reset.
Account owners, admins, and custom role members with full User Management privileges can change an account user's password from the User Management section of the Zoom web portal.
If you are an account owner or admin, learn how to change a user's password.
If you received a message that no account was found when you attempted to reset your password, this means that Zoom's system did not find a Zoom account to match the email address and password-login credentials that you entered.
If you sign in with Facebook, Apple, or Google—and you do not know your Facebook, Apple, or Google password—you will need to reset your password there. Here is some additional information on how to reset your Facebook, Apple, or Google password.
If you didn't receive the confirmation email to reset your password, please check your Spam folder and confirm that firstname.lastname@example.org is allowed in your inbox.
While most mail servers receive Zoom's password-reset emails within a few minutes, some mail servers may take 30 minutes or longer. If possible, wait to see if you receive it.
Zoom's reset-password links stay valid for 24 hours or until you send another reset-password email.
If you still do not receive the password reset email, no longer have access to the email address attached to your Zoom account, or for additional troubleshooting, contact Zoom Support.