Paying your Zoom invoice

Zoom offers two invoice payment options: autopay and manual payment. The option available to your account depends on your eligibility and payment terms. You can pay open invoices through the Zoom web portal.

If you have your Zoom account number and invoice number, you can also use the express payment option to pay your invoice.

Requirements for paying invoices on your Zoom account

To pay invoices on your Zoom account, you must be one of the following:

• Account owner, admin, or a custom role with billing privileges

Note: To use express payment, you also need your Zoom account number and invoice number.

Payment options for your Zoom invoices

Zoom supports the following payment options:

• Autopay: Invoices are automatically paid on their due date with the billing information on file.
• Manual Pay: Invoices have net payment terms (ex. Net 30). Eligibility depends on how you purchased your subscription:
  • Purchased a subscription via a direct sales quote: contact your dedicated Account Executive to adjust your terms to manual pay.
  • Purchased online: Contact Sales to determine whether your account is eligible for manual payment.

Learn more about the different payment methods and choose which one works best for you.

How to pay your Zoom invoice

Note: If you have your Zoom account number and invoice number, you can use the express payment option to pay your invoice.

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Plans and Billing.
3. Click the Payment History or Invoice History tab.
4. If you have the Payment History tab, to pay your invoice(s), do one of the following:
   
   • A single invoice, locate an invoice in Open status and click Pay.
   • Multiple invoices, select the check box next to each invoice with an Open status that you want to pay, then click Pay.
   • All open invoices, at the top of Payment History, click Pay Open Invoices.
5. If you have the Invoice History tab, to pay your invoice(s), do the following:
   • Select the invoice(s) you want to pay.
     Note: Unpaid invoice(s) will have an Open status and successfully paid invoices will show as Collected.
   • Click Continue to Pay.

Notes:

• Refer to the list of common billing errors if you encounter any problems paying invoices.
• To receive payment and invoice notifications, such as confirmation if your payment went through successfully or if the new form of payment was accepted, make sure your billing contact is up to date.