Both Zoom Events and Zoom Sessions offer powerful tools for metering attendance and understanding participant engagement. These features are invaluable for organizers looking to gather insights on participant behavior, assess the effectiveness of their events, and improve future sessions. By leveraging the detailed analytics and reporting tools provided by Zoom, organizers can ensure their events meet the needs of their audience and achieve their objectives.
Zoom Events (multiple-session events) are metered (i.e., measured) by the number of unique attendees who enter an event. A unique attendee counts towards an event’s metering:
Whenever a unique attendee joins an event at any point during the event cycle (before or during an event, and post-event to view recordings), joining either the lobby or session
When a unique attendee joins the event lobby
Example: A unique attendee who enters the event lobby before the event starts to build their itinerary, joins the event to view live sessions, and returns after the event for post-event recording access is counted only once.
For Zoom Events Unlimited plans, multi-session event attendance is metered by the number of unique attendees who enter an event. At this time, event capacity is measured by the number of unique tickets that are issued for the event.
Learn more about how events are metered on Zoom Events Unlimited plans.
For Zoom Events Pay-Per-Attendee plans, multi-session event attendance is metered by the number of unique attendees who enter an event. At this time, event capacity is measured by the number of unique tickets that are issued for the event.
Learn more about how events are metered on Zoom Events Pay-Per-Attendee plans.
Once a hub owner purchases a new hub and moves an event, the metering rule of the event will be changed to the new hub’s rules for the attendees. The number of attendees will consider the current usage. Additionally, the hub owner can use their account admin web portal to determine the event usage and limitations of moving an event.
Hub owners/hub hosts cannot move the events a few minutes before the event actually starts between hubs. Once an event starts, transferring it to another hub is not allowed.
Once you move the event from a hub into a new hub, the metering rule of the event will be changed to the new hub’s rules for the attendees. The number of attendees will consider the current usage. The cost will also change since the metering rule changes.
The event analytics regarding the number of registrations and the number of attendees will not be affected. There is no hub analytics under the hub that you moved the event out of. The new hub's—the hub that the event is moved to—analytics will start to count once the event is transferred to it.
No matter the type of event (single-session, multiple sessions, or recurring series events), the data will reflect the metering changes (the moment that an event's movement is triggered).
Account owners and admins can learn about the event usage on the web portal.
Based on the user's Zoom Events/Zoom Sessions usage needs, they may want to buy more licenses which could categorize into the below scenarios:
Once you purchase more licenses:
Zoom Sessions PPA metering works like this:
Zoom Sessions Pay-Per-Attendee (PPA) license metering works differently than Zoom Events PPA.
Zoom Events (multiple-session events) PPA license metering counts attendees in the following scenarios:
Zoom Sessions (single-session events or recurring session events) counts attendees in the following scenarios:
Zoom Sessions Unlimited metering works like this:
For Zoom Events, the main difference is the lobby page is counted as attending because it has a number of features that are not present in Zoom Sessions.