Using the desktop Zoom Events lobby

The event lobby is the starting point of multiple sessions events and Zoom Sessions events. From the multiple sessions Zoom Events lobby, attendees can:

The lobby window on the Zoom client will be brought to the front of your screen when a session ends or will be opened if the lobby window was closed and the user remains signed in.

You can also join the Zoom Events lobby on the Zoom mobile app as well as the mobile web browser. The event lobby can be available to attendees 365 days before the event date, but will be set to the date and time specifically chosen by the host.

Note: Before joining an event on a computer, download the Zoom app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.

This article covers:

Prerequisites for getting started with a Zoom Event's lobby

How to join an event lobby

Join lobby from Zoom Events

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Events Portal.
  3. Click the Upcoming tab.
  4. Find the Zoom Event that has the lobby that you want to join.
  5. On the event, click Join Lobby.
    A new join page and a pop-up window will be displayed.
  6. In the pop-up window, click Open Zoom Meetings. You can also click Join Lobby on the page.
    The event lobby will open as a new window in the Zoom desktop client.
  7. In the lobby, view upcoming sessions and track all your events.

Join lobby from the confirmation email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Events confirmation email.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events on the Tickets page.
  3. Find the ticket for the event’s lobby that you want to join.
  4. Click Join Lobby.

Join lobby from the Tickets page

  1. Sign in to Zoom Events.
  2. In the top-right corner, click your profile picture, then click Tickets.
    The Tickets page will appear.
  3. Click the Upcoming tab.
  4. Find the Zoom Event that has the lobby that you want to join.
  5. On the event, click Join Lobby.

Join lobby from calendar (after adding an event to calendar)

  1. Sync your registered Zoom Event to your calendar.
  2. Open your calendar and find your registered Zoom Event calendar item.
  3. Click the Zoom Event calendar item to view event details.
  4. Under Join Lobby, click the lobby URL.
  5. Same steps as above.

Join lobby from the Zoom desktop client

Note: In the desktop client, your scheduled Zoom Event links to your calendar.

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Find the event that you want to join.
    Note: Zoom Events is limited to events that start on the current day.
  4. Click Join Lobby.

Web

Join lobby from Zoom Events

  1. Sign in to Zoom Events on a web browser.
  2. In the top-right corner, click Events Portal.
  3. Click the Upcoming tab.
  4. Find the Zoom Event that has the lobby that you want to join.
  5. To the right of the event name, click Join Lobby.
    Your web browser will open the event lobby.
  6. In the lobby, view upcoming sessions and track all your events.

Join lobby from the confirmation email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Events confirmation email.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events on the Tickets page.
  3. Find the ticket for the event’s lobby that you want to join.
  4. Click Join Lobby.
    Your web browser will open the event lobby.

Join lobby from the Tickets page

  1. Sign in to Zoom Events.
  2. In the top-right corner, click your profile picture, then click Tickets.
    The Tickets page will appear.
  3. Click the Upcoming tab.
  4. Find the Zoom Event that has the lobby that you want to join.
  5. On the event, click Join Lobby.

Join lobby from calendar (after adding an event to calendar)

  1. Sync your registered Zoom Event to your calendar.
  2. Open your calendar and find your registered Zoom Event calendar item.
  3. Click the Zoom Event calendar item to view event details.
  4. Under Join Lobby, click the lobby URL.
    Your web browser will open the event lobby.

How to use alternative join methods in the Zoom Events lobby

Attendees will receive join methods and information about how to use each join method for their event in the confirmation email after registration. The same set of join methods is available on the ticket page after registration. Additionally, attendees can access the alternative join methods in the event lobby.

  1. Join an event lobby.
  2. Find a session you want to join and the alternative join method you want to use in the following ways:
    • Use alternative join methods in the Lobby tab in the lobby:
      1. Access the Lobby tab in the event lobby.
      2. Under the In Progress section, find a session that you want to join.
      3. To the right of the Join button, click the ellipsis , then click and view the Other join methods:
        • Via Zoom Client: Join the event session on the Zoom desktop client.
        • Via audio: After you click this option, you will be directed to a new page with the Audio tab selected. This page displays different methods of joining via meeting ID and passcode, audio, mobile, or dial.
        • Via Room System: After you click this option, you will be directed to a new page with the Room system tab selected. This page displays different methods of joining via meeting ID and passcode, Zoom Room, SIP, or H.323.
    • Use alternative join methods in the lobby's Sessions tab:
      1. Access the event lobby's Sessions tab.
      2. Find an in-progress session that you want to join.
      3. To the right of the Join button, click the ellipsis , then click and view the Other join methods:
        • Via Zoom Client: Join the event session on the Zoom desktop client.
        • Via audio: After you click this option, you will be directed to a new page with the Audio tab selected. This page displays different methods of joining via meeting ID and passcode, audio, mobile, or dial.
        • Via Room System: After you click this option, you will be directed to a new page with the Room system tab selected. This page displays different methods of joining via meeting ID and passcode, Zoom Room, SIP, or H.323.
  3. (Optional) In the top-left corner of the alternative join methods page, click Back to return to the lobby.

Web

Attendees will receive join methods and information about how to use each join method for their event in the confirmation email after registration. The same set of join methods is available on the ticket page after registration. Additionally, attendees can access the alternative join methods in the event lobby.

  1. Join an event lobby.
  2. Find a session you want to join and the alternative join method you want to use in the following ways:
    • Use alternative join methods in the Lobby tab in the lobby:
      1. Access the Lobby tab in the event lobby.
      2. Under the In Progress section, find a session that you want to join.
      3. To the right of the Join button, click the ellipsis , then click and view the Other join methods:
        • Via Zoom Client: Join the event session on the Zoom desktop client.
        • Via audio: After you click this option, you will be directed to a new page with the Audio tab selected. This page displays different methods of joining via meeting ID and passcode, audio, mobile, or dial.
        • Via Room System: After you click this option, you will be directed to a new page with the Room system tab selected. This page displays different methods of joining via meeting ID and passcode, Zoom Room, SIP, or H.323.
    • Use alternative join methods in the lobby's Sessions tab:
      1. Access the event lobby's Sessions tab.
      2. Find an in-progress session that you want to join.
      3. To the right of the Join button, click the ellipsis , then click and view the Other join methods:
        • Via Zoom Client: Join the event session on the Zoom desktop client.
        • Via audio: After you click this option, you will be directed to a new page with the Audio tab selected. This page displays different methods of joining via meeting ID and passcode, audio, mobile, or dial.
        • Via Room System: After you click this option, you will be directed to a new page with the Room system tab selected. This page displays different methods of joining via meeting ID and passcode, Zoom Room, SIP, or H.323.
  3. (Optional) In the top-left corner of the alternative join methods page, click Back to return to the lobby.

How to use the Zoom Events lobby

  1. Join an event lobby.
  2. In the top navigation menu, click the following tabs:

Lobby

This is the main event lobby tab. Hosts can select sessions to feature on the Lobby tab. Hosts can also select a session to stream in the lobby. Attendees can view live sessions at a glance before they join.
Notes:

  • Sessions support closed captions.
  • When closed caption translation is enabled, the language displayed in the lobby livestreaming window matches users’ language preferences. Zoom Events supports localization for global users. Attendees can click the language interpretation icon from their livestreaming controls, select the language they want, and watch livestreaming closed captions in their selected language.

Hosts can also allow attendees to chat with other session attendees before, during, and after a session in the lobby in the Lobby tab.

Attendees can also view a countdown to the event (if lobby is open to early access before event begins). The countdown timer is located above the main event image at the top of the lobby.

Use join reminders to join a session

If enabled by hosts, attendees can receive reminders that prompt them to join sessions after they join the event’s lobby. They can click the Join button in the reminder to immediately join the event.

Attendees can also click the postpone icon to be reminded about the session again in 1 minute.

View lobby sections

In the Lobby tab, sessions are organized in a list view and speaker names are clearly visible from the session view. The categories of the sessions on the lobby homepage are based on the user's role. Special-role users can view their sessions and join with one click from the lobby. 

  • Under the Speakers section of the lobby homepage, click a speaker to view their information and speaker sessions. Click See All to view all speakers in the lobby Speakers tab.
  • If you're a special-role user, find the sessions that you're a special role in under Your Sessions.
  • When the event is ongoing, the following sections will appear:
    • Bookmarked Sessions: This section displays the sessions that you've bookmarked.
    • In Progress: This section displays the sessions that are currently in progress. Sessions that are in progress will have the Now label on the session image.
    • Starting Soon: This section displays sessions that will start soon and include a countdown (on the session image) to the start time.
    • In Progress and Starting Soon: This section will appear for smaller events that have sessions both in progress and are starting soon.
  • Under Featured Sessions, view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, click Join on the featured event to join it, and check out recordings of completed sessions (if the recording has been released by hosts). Click See All to view all featured sessions in the Sessions tab. 
  • When an event ends, under Ended Sessions with Recordings, view completed sessions along with their recording. Click Watch Recording to view the session's recording.
  • Under Videos, view videos that have been uploaded by the host. Click See All to view all videos in the Videos tab.

Sessions

In this tab, you can discover and bookmark sessions. The Sessions tab also includes a full session directory. You can bookmark a session to your itinerary, join a session when the Join button is active, and view the recording of a complete session when it is available.

In this tab, click a session to expand the session's detail page. From this page, you can view the session's dates, times, and name. You can also view the session image, tracks, speakers, interpretation languages, and session description.

To bookmark a session, click the bookmark icon  in either the left panel's session tile view or at the top of the session detail page. If enabled by the event organizer, you can view the number of bookmarks that the session has.

To join a session, click the Join button in either the left panel's session tile view or at the top of the session detail page.

View Language Interpretation

An event's session card indicates that language interpretation is available and includes the languages that are interpreted during the session.

When a session has assigned language interpreters, the session details page displays an Interpretation Available label under the event name. Additionally, on the session details page, a Language Interpretation section displays a full list of the available interpretation languages.

Filter the Sessions tab
  1. Access the event lobby's Sessions tab.
  2. In the top-left corner, click the Filter button , then select your filters:
    • Dates: Select all dates or a specific date of the event.
      Note: Use the date range picker to filter dates if the event spans more than 7 days on the event detail page and lobby session list page. 
    • Tracks: Select the tracks that you want to filter.
    • Audience: Select the audience that you want to filter. 
    • Product: Select the product that you want to filter.
    • Levels: Select the levels that you want to filter. 
    • Categories: Select if you want to filter sessions by Bookmarked Sessions, Featured Sessions, In Progress, and In Progress and Starting Soon.
  3. (Optional) Select the Hide ended sessions checkbox.
  4. Click Close to exit the filters.

Itinerary

Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.

You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.

At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.

Export events to your calendar

You can export your event agenda from the Itinerary tab to your personal (external) calendar through an ICS calendar file with all agenda sessions. Your personal calendar will sync with Zoom Events and you will receive an email update if anything exported has changed.

  1. After you bookmark sessions, access the Itinerary tab.
  2. At the top of the page, click Export Itinerary as ICS File.
    A confirmation window will appear.
  3. In the confirmation window, click Export.
    You can download and open the ICS file, which contains all your bookmarked sessions.

All your added sessions will appear in your personal calendar.

Exhibitors

You can contact and learn more about the event’s exhibitors and sponsors in this tab.

For sponsors, there are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click or tap an exhibitor/sponsor card, the exhibitor's/sponsor's details page will appear. On the exhibitor's/sponsor's details page, you view the exhibitor's/sponsor’s images, representatives, description, and downloadable material.

Expo

Expo is a place where you can interact and network with other attendees and exhibitors. You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click a sponsor tile, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.

Speakers

Attendees can access speaker information from the lobby's Speakers tab to learn more about the speakers. When attendees click a speaker's image card, they are directed to the speaker's information page, which displays the following information:

  • Speaker's first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker's sessions

When the speaker's detail page is expanded, attendees can click session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

People

The People tab is where you go to see the profile cards of everyone in the event. It includes all the profile cards of the event directory, and also displays the profile cards of the event's host(s) and speaker(s).

Users can see the profile cards of the hosts, speakers, and attendees of the event from the lobby's People tab. In addition, users can click the All tab to display the profile cards of everyone attending the event, or they can click the Host, Speakers, Exhibitors, or Attendees filter tabs to narrow the results to only display the profile cards of speakers or only of attendees.

When attendees click a speaker's image card, they are directed to the speaker's information page, which displays the following information:

  • Speaker's first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker's sessions

When the speaker's detail page is expanded, attendees can click session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

Filter the People tab
  1. At the top of the People tab, use the search bar to search for Zoom Events attendees.
  2. To the right of the search bar, click Show Filter  to use the following filter dropdowns:
    • Connections: Find other Zoom Events users by whether they are connected or not connected with you.
    • Role: Find other Zoom Events users by their role.
    • Company: Find other Zoom Events users by their company.
    • Position: Find other Zoom Events users by their position.
    • Location: Find other Zoom Events users by location.
    • Interests: Find other Zoom Events users by interests.
  3. Click the Feeling Social filter to view other users who are available for networking.
  4. Click the Sort by dropdown to select how you want to sort Zoom Events users in the People tab.

Videos

In the Videos tab, attendees can browse a video directory and watch individual videos. Attendees of all ticket types can watch videos and view a list of the videos in the order specified by the event organizer.

  1. At the top right corner of the event lobby, click Videos.
  2. On the Videos page, find and click the video you want to watch.
    The video will display on a video player page.
  3. On the video player page, do the following actions:
    • Play/Pause video: Click the play button to resume the video. Click the pause button  to pause the video.
    • Speed: Click Speed to adjust the video’s playback speed.
    • Volume: Click the volume button  to adjust the video volume.
    • Maximize/minimize video: Click the maximize button to make your video fullscreen. Click the minimize button  to reduce the video’s size on your screen.
    • Picture-in-Picture mode: Watch your video in a floating video while you can navigate between event lobby tabs and browse other event content.

Note: If the attendee signs out of Zoom Events, the attendee cannot access the video or video link.

Report video

Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom and the event organizer.

If you watch a recording that you want to escalate, you can report it to the Zoom Events Trust and Safety team:

  1. Sign in to Zoom Events.
  2. In the event lobby's Videos tab, watch a recording.
  3. Under the recording, click Report Video.
  4. Under Timestamp of Abuse, enter the timestamp of when the material you want to report occurs in the recording.
  5. Under What happened?, use the dropdown menu to select the reason you are reporting the recording.
  6. Click Remove Video.

If the Zoom Trust & Safety team or the event organizer decides to take down the recording, the recording will no longer be available for viewing.

Use chat in the lobby

Chat in an event allows attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Events chat feature enabled for your account.

Upon entering the event, attendees will see the default Main Lobby Chat in the right panel.

Notes:

  • If the host creating the event has Zoom Events chat disabled (either in their personal settings or by the account admin), chat will not be available for the event.
  • If a user has their Zoom Events chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings.

You can chat and connect with other event attendees from the event lobby chat.

Use the Report and Remove function

  1. Join an event lobby on the desktop client.
  2. In the top-right corner of the desktop client lobby, click the ellipsis , then click Report Incident.
    A pop-up window will appear where you can complete a form to report unwelcomed behaviors. You can attach a screenshot as supporting proof in the form.
  3. Click Send Report.

Web

The Zoom Events web browser experience is an easy way for attendees to join events and get the end-to-end event experience on desktop and mobile web browsers. Attendees do not have to download the latest version of the Zoom client to attend an event; they can participate in virtually all aspects of the event from their browser, including the Home, Expo, and Sponsors tabs. Zoom Events (web) supports mainstream web browsers supported by web meeting SDK.

Attendees who click Join on the client will continue to open the lobby window on the client. Attendees who click Join from other places will open the Home tab on their desktop/mobile web browser (after they sign in on the browser).

For attendees who start events on web browsers, Zoom Events (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees will land in the event lobby on their web browser. The web browser lobby includes livestreaming, lobby chat, sessions list and details, itinerary, survey, and report. It also includes the following features:

  • Attendees can join sessions on desktop web browsers and multitask between the Sessions tab and the Home tab.
    Note: The mobile web browser supports the event lobby and lobby chat. However, attendees on mobile web browsers will be redirected to the Zoom app when joining a session. The mobile app is needed for joining sessions.
  • Attendees can participate in Q&A, session polls, and surveys.
  • Attendees can rate their experience and share feedback with Zoom Events.
  • Attendees can switch to the Zoom desktop client at any time from the web browser lobby.

Notes:

  • When special role users switch from the web browser to the desktop client, they will be directed to the Zoom client to start sessions; they don’t need to sign in to the client to start a session. This applies to both desktop and mobile clients.
  • Attendees can access all lobby tabs on mobile and tablet web browsers. Attendees can view each tab's information in portrait or landscape mode.
  • When joining an event, attendees are given the option to continue on the web browser (desktop browser only) or to join through the Zoom client instead. If they choose to join in the web browser lobby, the event will open in a new tab on their browser. Attendees will be prompted to confirm audio and video before joining an event session on their browser.
  • Attendees can always switch to the Zoom client after joining the event on a web browser (desktop browser only).

How to access lobby tabs

  1. Join an event lobby.
  2. At the top right of your web browser, click the following:

Lobby

This is the main event tab. Hosts can select sessions to feature on the Lobby tab. Under Featured by Event Organizer, you can view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, click Join on the featured event to join it, and check out recordings of completed sessions (if the recording has been released by hosts).

Hosts can also select a session to stream in the lobby. Attendees can view live sessions at a glance before they join.

Notes:

  • Sessions support closed captions.
  • When closed caption translation is enabled, the language displayed in the lobby livestreaming window matches users’ language preferences. Zoom Events supports localization for global users. Attendees can click the language interpretation icon from their livestreaming controls, select the language they want, and watch livestreaming closed captions in their selected language.

Hosts can also allow attendees to chat with other session attendees before, during, and after a session in the lobby in the Lobby tab.

Attendees can also view a countdown to the event (if lobby is open to early access before event begins). The countdown timer is located above the main event image at the top of the lobby.

Use join reminders to join a session

If enabled by hosts, attendees can receive reminders that prompt them to join sessions after they join the event’s lobby. They can click the Join button in the reminder to immediately join the event.

Attendees can also click the postpone icon to be reminded about the session again in 1 minute.

View lobby sections

In the Lobby tab, sessions are organized in a list view and speaker names are clearly visible from the session view. The categories of the sessions on the lobby homepage are based on the user's role. Special-role users can view their sessions and join with one click from the lobby. 

  • Under the Speakers section of the lobby homepage, click a speaker to view their information and speaker sessions. Click See All to view all speakers in the lobby Speakers tab.
  • If you're a special-role user, find the sessions that you're a special role in under Your Sessions.
  • When the event is ongoing, the following sections will appear:
    • Bookmarked Sessions: This section displays the sessions that you've bookmarked.
    • In Progress: This section displays the sessions that are currently in progress. Sessions that are in progress will have the Now label on the session image.
    • Starting Soon: This section displays sessions that will start soon and include a countdown (on the session image) to the start time.
    • In Progress and Starting Soon: This section will appear for smaller events that have sessions both in progress and are starting soon.
  • Under Featured Sessions, view sessions curated by your event organizer, bookmark these featured sessions to create your own Itinerary, click Join on the featured event to join it, and check out recordings of completed sessions (if the recording has been released by hosts). Click See All to view all featured sessions in the Sessions tab. 
  • When an event ends, under Ended Sessions with Recordings, view completed sessions along with their recording. Click Watch Recording to view the session's recording.
  • Under Videos, view videos that have been uploaded by the host. Click See All to view all videos in the Videos tab.

Sessions

In this tab, you can discover and bookmark sessions. The Sessions tab also includes a full session directory. You can bookmark a session to your itinerary, join a session when the Join button is active, and view the recording of a complete session when it is available.

To bookmark a session, click or tap the bookmark icon  in either the left panel's session tile view or at the top of the session detail page. If enabled by the event organizer, you can view the number of bookmarks that the session has.

To join a session, click or tap the Join button in either the left panel's session tile view or at the top of the session detail page.

View Language Interpretation

An event's session card indicates that language interpretation is available and includes the languages that are interpreted during the session.

When a session has assigned language interpreters, the session details page displays an Interpretation Available label under the event name. Additionally, on the session details page, a Language Interpretation section displays a full list of the available interpretation languages.

Filter the Sessions tab
  1. Access the event lobby's Sessions tab.
  2. In the top-left corner, click the Filter  button, then select your filters:
    • Dates: Select all dates or a specific date of the event.
      Note: Use the date range picker to filter dates if the event spans more than 7 days on the event detail page and lobby session list page. 
    • Tracks: Select the tracks that you want to filter.
    • Audience: Select the audience that you want to filter. 
    • Product: Select the product that you want to filter.
    • Levels: Select the levels that you want to filter. 
    • Categories: Select if you want to filter sessions by Bookmarked Sessions, Featured Sessions, In Progress, and In Progress and Starting Soon.
  3. (Optional) Select the Hide ended sessions checkbox.
  4. Click Close to exit the filters.

Itinerary

Note: First, you must bookmark sessions from the Sessions tab for the sessions to be displayed.

You can join your bookmarked sessions from the Itinerary tab. Itinerary is your shortlist of sessions you can join during the event, displaying all your bookmarked sessions in calendar view. You can view all your sessions in one place, join a session directly from your itinerary, and have sessions where you’re a speaker to be displayed in a more prominent color in the calendar view.

At the top of the page, you can also use the search box and filters to find sessions that fit your schedule.

Export events to your calendar

You can export your event agenda from the Itinerary tab to your personal (external) calendar through an ICS calendar file with all agenda sessions. Your personal calendar will sync with Zoom Events and you will receive an email update if anything exported has changed.

  1. After you bookmark sessions, access the Itinerary tab.
  2. At the top of the page, click Export Itinerary as ICS File.
    A confirmation window will appear.
  3. In the confirmation window, click Export.
    You can download and open the ICS file, which contains all your bookmarked sessions.

All your added sessions will appear in your personal calendar.

Exhibitors

You can contact and learn more about the event’s exhibitors and sponsors in this tab.

For sponsors, there are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click or tap an exhibitor/sponsor card, the exhibitor's/sponsor's details page will appear. On the exhibitor's/sponsor's details page, you view the exhibitor's/sponsor’s images, representatives, description, and downloadable material.

Expo

Expo is a place where you can interact and network with other attendees and exhibitors. You can contact and learn more about the event’s sponsors in this tab. There are 3 built-in tiers: Platinum, Gold, and Silver. There are also sponsorship tiers that are customized by the host. Hosts can choose to fund their events with these built-in sponsor benefits.

When you click a sponsor tile, the sponsor's details page will appear. On the sponsor's details page, you view the sponsor’s images, description, and downloadable material.

Speakers

Attendees can access speaker information from the lobby's Speakers tab to learn more about the speakers. When attendees click a speaker's image card, they are directed to the speaker's information page, which displays the following information:

  • Speaker's first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker's sessions

When the speaker's detail page is expanded, attendees can click session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

People

The People tab is where you go to see the profile cards of everyone in the event. It includes all the profile cards of the event directory, and also displays the profile cards of the event's host(s) and speaker(s).

Users can see the profile cards of the hosts, speakers, and attendees of the event from the lobby's People tab. In addition, users can click the All tab to display the profile cards of everyone attending the event, or they can click the Host, Speakers, Exhibitors, or Attendees filter tabs to narrow the results to only display the profile cards of speakers or only of attendees.

When attendees click a speaker's image card, they are directed to the speaker's information page, which displays the following information:

  • Speaker's first name and last name
  • Title
  • Company
  • Speaker bio
  • Social media accounts
  • Speaker's sessions

When the speaker's detail page is expanded, attendees can click session titles to jump to the Sessions tab and open the session's details page to view more information about the speaker's session. Attendees can bookmark those sessions, join the session, and view more session details.

Filter the People tab
  1. At the top of the People tab, use the search bar to search for Zoom Events attendees.
  2. To the right of the search bar, click Show Filter  to use the following filter dropdowns:
    • Connections: Find other Zoom Events users by whether they are connected or not connected with you.
    • Role: Find other Zoom Events users by their role.
    • Company: Find other Zoom Events users by their company.
    • Position: Find other Zoom Events users by their position.
    • Location: Find other Zoom Events users by location.
    • Interests: Find other Zoom Events users by interests.
  3. Click the Feeling Social filter to view other users who are available for networking.
  4. Click the Sort by dropdown to select how you want to sort Zoom Events users in the People tab.

Videos

In the Videos tab, attendees can browse a video directory and watch individual videos. Attendees of all ticket types can watch videos and view a list of the videos in the order specified by the event organizer.

  1. At the top right corner of the event lobby, click Videos.
  2. On the Videos page, find and click the video you want to watch.
    The video will display on a video player page.
  3. On the video player page, do the following actions:
    • Play/Pause video: Click the play button to resume the video. Click the pause button  to pause the video.
    • Speed: Click Speed to adjust the video’s playback speed.
    • Volume: Click the volume button  to adjust the video volume.
    • Maximize/minimize video: Click the maximize button to make your video fullscreen. Click the minimize button  to reduce the video’s size on your screen.
    • Picture-in-Picture mode: Watch your video in a floating video while you can navigate between event lobby tabs and browse other event content.

Note: If the attendee signs out of Zoom Events, the attendee cannot access the video or video link.

Report video

Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom and the event organizer.

If you watch a recording that you want to escalate, you can report it to the Zoom Events Trust and Safety team:

  1. Sign in to Zoom Events.
  2. In the event lobby's Videos tab, watch a recording.
  3. Under the recording, click Report Video.
  4. Under Timestamp of Abuse, enter the timestamp of when the material you want to report occurs in the recording.
  5. Under What happened?, use the dropdown menu to select the reason you are reporting the recording.
  6. Under Who do you want to report this incident to?, select the checkboxes of who you want to report this video to:
    • Event Organizer
    • Zoom
  7. Click Remove Video.

If the Zoom Trust & Safety team or the event organizer decides to take down the recording, the recording will no longer be available for viewing.

Use chat in the lobby

Chat in an event allows attendees to interact with each other, in addition to giving the hosts and sponsors the opportunity to communicate with their attendees. To use the chat feature as an attendee, your account admin must have the Zoom Events chat feature enabled for your account.

Notes:

  • If the host creating the event has Zoom Events chat disabled (either in their personal settings or by the account admin), chat will not be available for the event.
  • If a user has their Zoom Events chat disabled (either in personal settings or by their account administrator), they will not be able to participate in chat regardless of the host settings.
  • Upon entering the event, attendees will see the default Main Lobby Chat in the right panel.

Learn more about using chat for both desktop and mobile web browsers.

Use the Report and Remove function

  1. Join an event lobby.
  2. At the top of your web browser, click the ellipsis .
  3. Click Report Incident.
    A pop-up window will appear where you can complete a form to report unwelcomed behaviors. You can attach a screenshot as supporting proof in the form.
  4. Click Send Report.

How to watch event recordings

If the hosts allow it, attendees can access session recordings after an event. When a session is finished and its recording has been published, the session tile in the event details page will be clickable to watch the recording with a deeplink. When clicked, users will be directed to the lobby to watch the recording.

Note: The recordings will remain in the lobby until the lobby is closed.

  1. Join an event lobby on the web browser or desktop client.
  2. At the top of the page, click the Sessions tab.
  3. On the session card that has the recording that you want to watch, click Watch Recording.
    You will be directed to the recording's page.

Notes:

Use multi-language voice translation from interpreters

Interpreters' translation audio can be played in the Zoom Events recordings for the sessions in the lobby and published recordings in the hub. Users can choose the language(s) available that are translated and recorded by interpreters.

  1. Watch an event recording.
  2. In the video controls toolbar, click the Language Interpretation icon.
    Note: On smaller screen sizes or windows, you may have to click the More icon , then click Language Interpretation.
    A language menu will appear.
  3. In the menu, click the language that you would like to hear.

Use recording transcript translation

  1. Watch an event recording.
  2. At the top of the recording's transcription, click the language box.
    A language menu will appear.
  3. Select the transcription language that you want.  
    The transcript will appear in your selected language.

How to switch from the web browser to the desktop client

If you want to use the desktop client for your sessions, you can switch to the desktop client from the web browser.

  1. Join an event lobby on your web browser.
  2. At the top of your web browser, the ellipsis .
  3. Click Join via Zoom .
    A Is Zoom Installed? verification dialog box will appear.
  4. In the verification dialog box:

How to switch to Zoom Events Companion mode

  1. Join a hybrid or in-person event using the desktop Zoom Companion app.
  2. On the top navigation menu, click the ellipsis , then click Switch to Companion Mode.
    You will switch to the companion mode of the event lobby. Learn more about using the event lobby in companion mode.

How to use additional actions from the Zoom Events lobby

  1. Join an event lobby.
  2. In the top-right corner of the lobby, click your profile picture.
  3. In the menu, select from the following actions:

Pair with Zoom Rooms

Attendees can join live meeting/webinar sessions through a personal Zoom Room or a Zoom Room that is paired with their Zoom client. 

In the top-right corner of the Zoom Events lobby, click the Pair icon to pair with a room. 

Learn more about attending Zoom Events using Zoom Rooms.