This article explains what happens to cloud recording files when (1) a user deletes their cloud recording files, or an account administrator deletes a user.
| Feature and setting | Feature description | Result if feature enabled | Result if feature disabled |
| Trash folder | Schedules recording files for deletion while allowing temporary recovery from the trash folder. | Move deleted recording files to the trash folder where the user can recover these files for 30 days.
After these 30 days, recording files will be deleted from the trash folder within 24 hours. After this action is completed, these files can’t be recovered. | Move deleted recording files directly to deletion within 24 hours (skipping the trash folder).
After this action is completed, these files can’t be recovered. |
|
Auto delete feature specifying deletion after a number of days, and
trash folder option | Auto delete recording files to trash folder after a specified number of days. | After the specified number of days, automatically move deleted recording files to the trash folder for 30 days.
After these 30 days, recording files will be deleted from the trash folder within 24 hours. After this action is completed, these files can’t be recovered. | Move deleted recording files to the trash folder for 30 days.
After these 30 days, deleted recording field will move to a permanent deletion state where these files will permanently delete within 24 hours. After this action is completed, these files can’t be recovered. |
When an admin deletes a user, the admin can adjust the following features to direct how and when the deleted users’ recording files are deleted.
| Admin action | Result |
| An admin deletes a user through the web portal or API call without specifying the option parameter to transfer the recording files to another existing licensed user in the same Zoom account. | User’s recording files will move to a permanent deletion state where the files will permanently delete within 24 hours.
After this is completed, these files can’t be recovered. |
| An admin deletes a user through the web portal or API call and the admin transfers the recording files to another existing licensed user in the same Zoom account. | Recording files will be available to the recipient of the transferred recordings. |