Call queue real-time analytics and historical KPIs glossary

The following list defines KPIs available in the call queue real-time and historical dashboards.

Note: The real-time analytics dashboard only includes statistics for the current day.

This article covers:

Call result KPIs

The following call result KPIs appear in the the real-time analytics and historical dashboards:

Member availability KPIs

Only admins can view the following KPIs in the real-time dashboard. These are also known as Call Status in the historical dashboard.

Members Performance KPIs

Those KPIs are visible when selecting a site and not visible if selecting all sites.

Alert notification KPIs