To join Zoom Events that you are registered for, you can click the join link in the confirmation email, calendar entry, or the ticket in your Zoom Events account. You can also join Zoom Events from the Zoom desktop client, a web browser, Zoom mobile app, or the events detail page.
Zoom highly encourages users to install the Zoom mobile app or the Zoom desktop client from the Download Center before joining an event.
Additionally, attendees who click Join on the client will continue to open the lobby window on the client. Attendees who click Join from other places will open the Lobby tab on their desktop/mobile web browser (after they sign in on the browser).
Notes:
You must sign in to the Zoom desktop client with the same Zoom account used for Zoom Event registration.
When you register for a Zoom Event, your email confirmation and the session details page will list the supported joining methods (on the session card’s Join button).
Internet Explorer: 10 or higher Note: Microsoft ended support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom ended support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.
Basic, Pro, Business, Enterprise, or Education account
Notes:
For attendee access to the latest Zoom Events and Webinar features, we highly encourage attendees to update to the latest version of the Zoom desktop client/mobile application.
Attendees without a Zoom account can use their email address to register for a Zoom Event. They must use the email that they registered with to access the event.
When registrants are signed in to their Zoom desktop client (with integrated calendars) with credentials different than their Zoom Event registration credentials, they will see a View Event option. Only users signed in to the Zoom desktop client with the same credentials that are used for Zoom Event registration will see a Join button.
Registrants will be notified if it is too early to join the event.
Registrants will be notified if it is too late to join the event.
Registrants can join or bookmark an event from the session detail view.
Registrants will receive an introductory message when the itinerary is opened. Zoom Event users can follow the link to open the session page.
Understand using web browsers to join Zoom Events
For attendees who start events on web browsers, Zoom Events (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees join the event on their web browser. Zoom Events web experience includes the following features:
Attendees can join events on desktop web browsers and mobile web browsers; both desktop and mobile web browsers support the event chat.
Attendees on mobile web browsers will be redirected to the Zoom app when joining a session. The Zoom mobile app is needed for joining sessions.
Attendees can participate in Q&A, session polls, and surveys.
Attendees can rate their experience and share feedback with Zoom Events.
Attendees can switch to the Zoom desktop client at any time from the web browser.
Notes:
When special role users switch from the web browser to the desktop client, they will be directed to the Zoom client to start sessions; they don’t need to sign in to the client to start a session. This applies to both desktop and mobile clients.
When joining an event, attendees are given the option to continue on the web browser or to join through the Zoom client instead. If they choose to join in the web browser lobby, the event will open in a new tab on their browser. Attendees will be prompted to confirm audio and video before joining an event session on their browser.
How to join an event as a pre-registered guest on the desktop app
Note: You will need to complete the pre-registration process for the event to receive your invitation email that contains your ticket and join link to the event.
Open the Zoom Events invitation email. You can use the email to:
Add to Calendar: Add the event to a calendar.
View Event: View event details.
View Ticket: View more information about the event.
Join the event (by clicking the join link)
(Optional) On the event details page, click Test Device to check if your device is set up to provide the optimal event experience.
Click the event join link. You will be directed to the event on the desktop client. Note: If you try to join the event before the event date, you will be directed to the event ticket. A countdown to the event will be displayed.
How to join an event as a pre-registered guest on a web browser
Note: You will need to complete the pre-registration process for the event to receive your invitation email that contains your ticket and join link to the event.
Open the Zoom Events invitation email. You can use the email to:
Add to Calendar: Add the event to a calendar.
View Event: View event details.
View Ticket: View more information about the event.
Join the event (by clicking the join link)
(Optional) On the event details page, click Test Device to check if your device is set up to provide the optimal event experience.
Click the event join link. You will be directed to the event on your web browser. Note: If you try to join the event before the event date, you will be directed to the event ticket. A countdown to the event will be displayed.
Frequently asked questions about joining Zoom Events from mobile devices
Are there any differences when joining Zoom Events from a mobile device versus a desktop computer?
You can join an event from your mobile device or desktop computer’s web browser. However, how you will join a session depends on the type of device you joined the event from:
Mobile device: When joining a session, you will be taken to the Zoom mobile app to attend the session.
Desktop web browser: When joining a session, you will stay in the web browser to attend the session.
What happens when a speaker of a session tries to join via a mobile device?
After clicking the session or direct-join link to the session, the speaker will be taken to the Zoom mobile app.