Dashboard for Team Chat

Account owners and admins can view account-usage metrics for Team Chat, our group messaging product. The Team Chat Dashboard provides an at-a-glance view of chat usage and adoption, offering relevant and insightful metrics to help organizations understand how Team Chat is used. Data refreshes every 24 hours and includes metrics for messages sent, as well as message types such as files, images, or animated GIFs.

The dashboard also presents comprehensive engagement metrics, including Active Users and Active Channels, which track users who send, read, or react to messages and channels where these activities occur. Clear definitions accompany each metric, and admins can compare activity across day, week, or month ranges. Line charts display user and channel activity, segmented by private and public channels, and highlight all relevant data based on the selected time range to help admins better understand overall Team Chat usage patterns.

Requirements for using the Team Chat dashboard

• Business, Education, or API Plan
• Account owner or admin privileges

How to access the Team Chat dashboard

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard.
3. At the top of the Dashboard, click the Team Chat tab.
4. In the Usage & Adoption tab, you can have an at-a-glance view of chat usage and adoption at a specified time. Data includes:
   • Active Users: Users who sent messages during the specified time.
   • Message Sent: Number of messages sent based on the specified time.
   • Active Channels: Channels that sent at least one message during the specified time.
   • Number of Channels: Breakdown of public and private channels, including active and inactive channels. This is a point in time, it is not impacted by selected date range.
   • Message volume by chat type: Chat type includes public channel, group chat, private channel, and 1:1 chat.
   • Messages Type: Message type includes text, images, files, GIPHYs, code snippets, and audio.
   • Leaderboard top 10 Channels: Can be sorted by Number of messages sent or Number of Users and by Public Channel, Private Channel, or Channels (All). Data includes channel name, number of users, number of messages sent, and message type.
5. In the User Activities tab, use the following options to filter or customize the data:
   • Use the drop-down menu and tabs at the top of the page to select a date range.
   • View data as Daily, Weekly, or Monthly.
   • Use the search box to only display metrics for a specific user.
   • Click Export to CSV to download a CSV file containing the filtered data.

Metrics glossary

Use the following list for explanations of the metrics available in the Team Chat dashboard.

Sent Messages: Total, 1-on-1, and channel/group messages sent. This consists of all message types (text, files, images, code snippet, GIPHYs, audio, and video messages).

• Total: Total messages sent.
• 1:1: 1-on-1 messages sent (Messages directly sent to another Zoom user).
• Channels & Group Chats: Messages sent in a channel or group.

Sent Messages by Type: Messages sent broken down by type (text, files, images, code snippet, GIPHYs, audio, and video messages).

• Text: Messages sent that only contain text
• Files: Files sent, which consists of local files and files sent using file sharing integrations (Dropbox, Google Drive, Microsoft OneDrive, and Microsoft SharePoint)
• Images: Images sent, which consists of these image formats: PNG, JPG, and screen capture
• Code Snippet: Code snippets sent.
• GIPHYs: Animated GIFs (Giphy) sent.
• Audio: Audio messages sent
• Videos: Video files sent.

How to use overall metrics

You can also view the overall messages sent in the account on the main Dashboard page.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard.
3. Under the Meetings heading, click the drop down arrow next to Top 10 Users By or Usage By, then click Team Chat Sent Messages.