Dashboard for Chat
Account owners and admins can view account-usage metrics for Chat, our group messaging product. The Chat Dashboard provides an at-a-glance view of chat usage and adoption, offering relevant and insightful metrics to help organizations understand how Chat is used. Data refreshes every 24 hours and includes metrics for messages sent, as well as message types such as files, images, or animated GIFs.
The dashboard also presents comprehensive engagement metrics, including Active Users and Active Channels, which track users who send, read, or react to messages and channels where these activities occur. Clear definitions accompany each metric, and admins can compare activity across day, week, or month ranges. Line charts display user and channel activity, segmented by private and public channels, and highlight all relevant data based on the selected time range to help admins better understand overall Chat usage patterns.
Account owners and admins can also access additional analytics categories, including mobile usage, file upload activity, audio and video message usage, and messages sent in channels with external participants. Analytics can be filtered to distinguish internal from external user activity, providing a more granular view of how Chat is used across an organization.
Requirements for using the Chat dashboard
- Business, Education, or API Plan
- Account owner or admin privileges
How to access the Chat dashboard
- Sign in to the Zoom web portal as an admin.
- In the top-right corner, click your profile picture or initials, then click Admin Center.
- In the side menu, click Dashboard.
- At the top of the Dashboard, click the Chat tab.
- In the Usage & Adoption tab, you can have an at-a-glance view of chat usage and adoption at a specified time. Data includes:
- Overall (daily, weekly, monthly active users): Users who have sent, read, or reacted to messages in Chat during daily, weekly, or monthly.
- Internal and External users: Total users in your account, may not be active.
- Channels: Chat channels where users sent, read, or reacted to messages during the specified time.
- Time Range: The period for which usage and adoption data is displayed. You can select a specific day, week, or month, or set a custom date range to view data for that timeframe.
- Under the Chat tab:
- Active Users by Activity Type: Total active users with breakdown by message activity types (send, read, react).
- Active Users by Chat Type and Activity: Users who have sent, read, or reacted to messages within the selected chat type and time range. You can also filter by chat type channel, DM, group chats, continuous meeting chats.
- Channel Trends
- Active Channels by Activity Type: Total active channels with breakdown by message activity types (send, read, react).
- Active Channels by Type: Channels that sent at least one message during the specified time.
- Messages Trends
- Top 10 Users By Chat Sent Messages: Ranks the 10 users who sent the highest number of chat messages during the specified time.
- Files Sent: Number of files shared in Chat during the specified time.
- Message Volume: Total number of messages and reactions sent in Chat during the specified time.
- Message Volume by Chat Type: Chat type includes public channel, group chat, private channel, and 1:1 chat.
- Messages Sent: Number of messages sent based on the specified time.
- Message Type: Message type includes text, images, files, GIPHYs, code snippets, and audio.
- Leaderboard top 20 Channels: Can be sorted by number of messages sent or number of members and by Public Channel, Private Channel, or Public and private channels. Data includes channel name, members, channel activity, member activity, and messages type.
- Under the Meeting Chat tab:
- Active Users by Activity Type: Total active users with breakdown by message activity types (send, read, react).
- In the User Activities tab, use the following options to filter or customize the data:
- Use the drop-down menu and tabs at the top of the page to select a date range.
- View data as Daily, Weekly, or Monthly.
- Use the search box to only display metrics for a specific user.
- Click Export to CSV to download a CSV file containing the filtered data.
Metrics glossary
Use the following list for explanations of the metrics available in the Chat dashboard.
Sent Messages: Total, 1-on-1, and channel/group messages sent. This consists of all message types (text, files, images, code snippet, GIPHYs, audio, and video messages).
- Total: Total messages sent.
- 1:1: 1-on-1 messages sent (Messages directly sent to another Zoom user).
- Channels & Group Chats: Messages sent in a channel or group.
Sent Messages by Type: Messages sent broken down by type (text, files, images, code snippet, GIPHYs, audio, and video messages).