Troubleshoot issues by using the VDI log tool to collect information from your VDI environment. The tool can be obtained by downloading the latest version of VDI and opening the installation folder.

Note: The application is commonly referred to as the VDI Log Tool, but the actual name of the application is ZoomVDITool.exe.  

This article covers: 

• How to use the VDI log tool
  • Run the tool through the executable
  • Run the tool through command line

Prerequisites for using the VDI log tool 

• Zoom VDI setup on a Windows Virtual Desktop, VMware, or Citrix environment
• Zoom VDI version 5.8.5 or higher to enable logging from the tool interface 

Note: Running the tool through command-line requires Zoom VDI version 5.15.10 or higher. 

How to use the VDI log tool

Regardless of the executable file or command line method, running the VDI log tool will cause the the Zoom VDI client to close.

Run the tool through the executable

1. Download the latest version of VDI.
2. After downloading VDI, open the installation folder and find ZoomVDITool.exe.
3. Run it on the Zoom VDI client.
   Note: It cannot be run on thin client plugins.
   Once the tool is open, you will see the following sections:
   • Save Location
     Click Change to choose where you would like the collected logs to be saved. You can select local folders or shared folders on your network. If there is a problem copying the logs to the location you selected, an error message will appear next to the State section of the interface. 
   • Enable Log
     Select the box next to Log is enabled to start collecting logs.  
   • Number of Log Files
     This lists the total number of files with the .log extension saved by your VDI client.
   • Total Size of All Logs
     Combined size of all .log files saved by your VDI client.
   • State
     This displays the status of the Collect Logs or Clear Logs operation.
4. Click Collect Logs to gather data from the VDI client and connected thin client plugins.
5. Click Clear Logs to remove .log files and crash dump data collected by the VDI client and thin client plugins. 

Run the tool through command line

For admins wanting to avoid having their users run the log tool and would instead rather collect logs through command line requests, the following commands are available in VDI client versions 5.15.10 and higher. These commands should be run either from within the folder where the ZoomVDITool is located, or ensure the command has the full file path of the ZoomVDITool executable.

• Collect logs from both VM and Zoom thin client and store logs in zip file on desktop:

ZoomVDITool.exe -collect

• Collect logs from both VM and Zoom thin client and store logs in zip file in the specified path:
  Note: Logs will not be collected if the path doesn’t exist.

ZoomVDITool.exe -collect “C:\sample\sample\sample folder”

• Delete logs in both VM and Zoom thin client:

ZoomVDITool.exe -clear

Additionally, admins can include the wait command (start -wait for Powershell and start /wait for CMD) to ensure the VDI log tool finishes its process before going to the next command.

For example:

start /wait ZoomVDITool -collect