Viewing your Zoom invoice history and invoice details
Account owners, admins, and users who have a role with billing permissions can view, search, and download Zoom account invoices from the Zoom web portal. Your invoice history includes all invoices associated with your account subscription, including purchased products, quantities, pricing, surcharges, fees, and any applicable taxes.
Viewing your invoice details can help you verify charges, download invoice PDFs, check payment status, review taxes, and understand your account's billing activities.
Learn how to pay your invoices in the Zoom web portal.
Requirements for accessing Zoom invoices
To view Zoom invoice history and invoice details, you must be one of the following:
- Account owner, admin, or a custom role with billing privileges
How to view your Zoom invoice history
You can view your Zoom invoice history, search for specific invoices, filter invoices by date or status, and download invoice PDFs from the Zoom web portal.
- Sign in to the Zoom web portal.
- In the top-right corner, click your profile picture or initials, then click Plans and billings.
- Click the Payment History tab or the Invoice History tab.
- Use the search and filter functionality to view invoices in a specified timeframe or status, or search by invoice number.
- Click an invoice number to view it.
- (Optional) Click Print or select the checkbox next to an invoice number and click Download to download and view a PDF of an invoice.
- View the following:
- Open: You haven’t paid the invoice.
- Processing: The payment is processing or the invoice is currently unavailable.
- Paid: You’ve paid the invoice and the payment was successfully processed.
- Credit: You have a credit on your account.
How to understand your invoice details
Your Zoom invoice includes billing information, account information, product charges, taxes, payment activity, and invoice balances. The available information may vary depending on your account and billing configuration.
General invoice information
On the left side of the invoice, you can find the following information (as applicable):
- Invoice Date: The date the invoice was issued.
- Invoice #: The unique identification number assigned to the invoice.
- Payment Terms: The conditions that specify when and how payment for the invoice is due.
- Due Date: The date by which payment must be received to avoid being considered overdue.
- Account Number: The unique number used to identify the account associated with the subscription.
- Currency: The currency in which the invoice amounts and total charges are stated.
- Payment Method: The method used to pay for the subscription or invoice, such as credit card, bank transfer, or another supported payment method.
- Account Information: Information associated with the customer account, such as the account name, account number, or other account-identifying details.
- Account Legal Name: The official legal name of the organization associated with the account, as provided for billing.
- Sold To Address: The address and email address of the contact who uses the subscription (usually the account owner).
- Bill To Address: The address and email address of the contact paying for the subscription.
Note: The billing contact and sold to contact email addresses listed on your invoice may not be the same as the account owner email address or your sign in email address.
On the right side of the invoice, you can find the following information (as applicable):
- Remittance information
- Purchase order number
- Tax exemption information
Note: Zoom’s W-9 form is available for download.
Charge Details section
The Charge Details section lists all of your products, their quantities, and prices. Each product will include a Billing Period, which is the period of time related to the charge.
The total reflects your Subtotal (does not include tax), Total (including taxes, fees, and surcharges), and your Invoice Balance. Your invoice balance is the amount that is currently due on the invoice.
Note: If your invoice has a Total (Including Tax) listed in parentheses, ex. ($1.00), then that amount is a credit. If you are on autopay, that credit will be automatically applied to future invoices. If you have Net terms, contact Zoom Support to apply that credit to an invoice.
Taxes, Fees & Surcharge Details section
The Taxes, Fees & Surcharge Details section provides a breakdown of which of your products were charged tax, what type of tax it was, and the amount of tax charged.
Transactions section
The Transactions section is available at the bottom of the invoice once a payment is made or a credit is applied to the invoice, and also includes the date and amount of the transaction.
Additional invoice and billing resources