Viewing your Zoom invoice history and invoice details

Account owners, admins, and users who have a role with billing permissions can view and download account invoice history in the Zoom web portal. Your invoices will reflect the products that are a part of your account’s subscription, including their quantity, price, and any applicable taxes.

Learn how to pay your invoices in the Zoom web portal.

Requirements for accessing invoices

Account owner, admin, or role with billing permissions

How to view your Zoom invoice history
How to understand your invoice details
Additional invoice and billing resources

How to view your Zoom invoice history

To view your invoices, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure where your billing portal is located? Learn how to locate your billing settings.

Billing portal under Plans and Billing

Sign in to the Zoom web portal.
In the navigation menu, click Plans and Billing then Payment History.
All of your invoices will be displayed.
Use the search and filter functionality to view invoices in a specified timeframe or status, or search by invoice number.
Click an invoice number to view it.
(Optional) Select the check box next to an invoice number and click Download to download and view a PDF of an invoice.

Invoice statuses:

Open: You haven’t paid the invoice.
Processing: The payment is processing or the invoice is currently unavailable. If the issue persists for more than 24 hours, submit a request to Zoom Billing for assistance.
Paid: You’ve paid the invoice and the payment was successfully processed.
Credit: You have a credit on your account.

Billing portal under Account Management

Sign in to the Zoom web portal.
In the navigation menu, click Account Management then Billing.
Click the Invoice History tab.
Use the search and filter functionality to view invoices in a specified timeframe or status, or search by invoice number.
Click an invoice number to view it.
Select the invoices you want to view or pay.
(Optional) Click Print to download and view a PDF of an invoice.

Invoice statuses:

Open: You haven't paid the invoice.
Collected: You've paid the invoice and the payment was successfully processed.
Processing: The payment is processing or the invoice is currently unavailable. If the issue persists for more than 24 hours, submit a request to Zoom Billing for assistance.

How to understand your invoice details

General invoice information

On the left side of the invoice, you can find the following information (as applicable):

Invoice Date: Date the invoice was generated
Invoice # (always starting with INV)
Payment Terms
Due Date
Account Number
Currency
Payment Method
Account Information
Account Legal Name
Sold To Address: The address and email address of the contact who uses the subscription (usually the account owner)
Bill To Address: The address and email address of the contact paying for the subscription
Note: The billing contact and sold to contact email addresses listed on your invoice may not be the same as the account owner email address or your sign in email address.

On the right side of the invoice, you can find the following information (as applicable):

Remittance information
Purchase order number
Tax exemption information

Note: Zoom’s W-9 form is available for download.

Charge Details section

The Charge Details section lists all of your products, their quantities, and prices. Each product will include a Subscription Period, which is the period of time related to the charge.

The total reflects your Subtotal (does not include tax), Total (including taxes, fees, and surcharges), and your Invoice Balance. Your invoice balance is the amount that is currently due on the invoice.

Note: If your invoice has a Total (Including Tax) listed in parentheses, ex. ($1.00), then that amount is a credit. If you are on autopay, that credit will be automatically applied to future invoices. If you have Net terms, you must submit a request to Zoom Billing to apply that credit to an invoice.

Taxes, Fees & Surcharge Details section

The Taxes, Fees & Surcharge Details section provides a breakdown of which of your products were charged tax, what type of tax it was, and the amount of tax charged.

Transactions section

The Transactions section is available at the bottom of the invoice once a payment is made or a credit is applied to the invoice. This section will show any payments, credits, or refunds that have been made regarding this invoice, including the date of the transaction and the amount.

Additional invoice and billing resources

Learn how to update your billing contact to change or add who will receive notifications when invoices are posted.
Review our tax resources for tax-related inquiries.