Viewing the Zoom Phone location tracking dashboard

The Zoom Phone location tracking dashboard contains overall emergency location tracking data for the entire account or specific site. For example, you can view metrics to see the number of phone users who have chosen to opt in/opt out for location sharing. This refers to client users that do or do not allow “share my location for emergency calling”. You can then drill in to see which users have or have not opted in.

You can also use this dashboard to re-trigger the client pop-up that asks for permission to track locations for some or all users who have not opted-in.

Note: Recently updated data may not be immediately shown on this dashboard. In some cases, updates may take several hours.

Requirements for using the nomadic emergency services dashboard

• Zoom Phone license
• Account owner or admin privileges
• Nomadic emergency services set up
• Emergency addresses and calling set up
• Phone users must have the Zoom desktop app version 5.4.7 or higher

How to access the Zoom Phone emergency services dashboard

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard.
3. Click the Phone tab.
4. Click the Emergency Services tab.
5. (Optional) If you have multiple sites, click the dropdown menu at the top to filter data by site.

Dashboard sections and metrics

You can access the following sections and metrics in the nomadic emergency services dashboard.

Real-time Location for Users

Displays the share of users who are currently detected to be in a known location. This excludes users who did not enable Location Permission on the Zoom app.

• Click Details or hover your cursor over a portion of the pie chart, then click Drill in to view a list of phone users' personal, company, or unknown locations.
• Below the pie chart, click Company Locations, Personal Locations, or Unknown Locations to view the real-time location details for users.

Real-time Location for IP Phones

Displays the share of IP phones that are currently detected to be in a known location.

• Click Details or hover your cursor over a portion of the pie chart, then click Drill in to view a list of the IP phones' personal, company, or unknown locations.
• Below the pie chart, click Company Locations, Personal Locations, or Unknown Locations to view the real-time location details for IP phones.

Nomadic Emergency Services

Displays the share of users that have nomadic emergency services enabled. You can enable it at the site level (if you have multiple sites) or account level using the policy settings.

• Hover your cursor over a portion of the pie chart to view Enabled or Disabled statistics.
• Click Enabled or Disabled to view a list of phone users who have nomadic emergency services enabled or disabled.

Default Emergency Address

Displays the share of users that have provided a default personal emergency address rather than utilizing a default site address or default account address.

• Hover your cursor over a portion of the pie chart to view Set or Not Set statistics.
• Click Set or Not Set to view a list of phone users who provided or did not provide a default personal emergency address.

Users Permission for Location Sharing

Displays the share of users that have nomadic emergency services enabled and allowed location sharing in the Zoom desktop client. In other words, after enabling nomadic emergency services, the user clicked Allow when prompted to allow Zoom access to their location.

• Hover your cursor over a portion of the pie chart to view Allowed or Not Allowed statistics.
• Click Disallowed on some Devices to view a list of phone users who allowed or disallowed location sharing. For users that disallow location sharing, you can re-trigger the prompt.

Detectable Personal Location

Displays share of users that have created one or more detectable personal locations with associated network data. In other words, the phone user is in a detectable location you've added, or they added a personal emergency address and confirmed it for network data to be associated.

• Hover your cursor over a portion of the pie chart to view Set or Not Set statistics.
• Click Set or Not Set to view a list of phone users who have or do not have a detectable personal location.

How to manage Real-time Location for Users / Real-time Location for IP Phones

Displays the share of phone users or desk phones that are currently detected to be in a known location. For phone users to appear in this chart, they must have the Zoom desktop app open and signed in to appear in this dashboard section.

1. Access the Emergency Services dashboard.
2. (Optional) If you have multiple sites, click the dropdown menu at the top to filter data by site.
3. In the Real-time Location for Users or Real-time Location for IP Phones section, click Snapshot or hover your mouse over a portion of the pie chart then click Drill in to view a list of phone users or desk phones.
4. Click the dropdown menu in the top-left corner to select one of these filters:
   • Company Locations: Display phone users or desk phones that are in a detectable company location.
   • Personal Locations: Display phone users or desk phones that are in a detectable personal location.
   • Unknown Locations: Display phone users or desk phones that not in a detectable location.
     1. To the right of the user with the unknown location, click Edit Location to perform one of the following:
        • Select from existing emergency addresses: Select an existing emergency address and associate it with the network data.
        • Define a new emergency address: Define a new location and associate it with the network data.
     2. Click Submit.

How to re-trigger the prompt for location sharing

You can re-trigger the prompt for location sharing to send an email notification to the phone. The email notification will direct the phone user to the instructions to enable location sharing.

1. Access the Emergency Services dashboard.
2. (Optional) If you have multiple sites, click the dropdown menu at the top to filter data by site.
3. In the Users Permission for Location Sharing section, hover your mouse over the Not Allowed portion of the pie chart, then click Drill in to view a list of phone users that disallowed location sharing.
4. Follow one of these options:
   • To re-trigger the prompt for all phone users in the list, click Re-trigger All at the top of the table.
   • To re-trigger the prompt for certain phone users, click the checkboxes to select phone users then click Re-trigger Selected at the top of the table.

How to export a CSV file

Export dashboard sections and metrics

1. Access the Emergency Services dashboard.
2. Manage Real-time Location for Users / Real-time Location for IP Phones data or access the dashboard sections and metrics.
3. In the top-right corner, click Export to CSV.
   A CSV file will download to your computer.

Export CSV of Users Historical Locations

1. Access the Emergency Services dashboard.
2. At the top of the Users Historical Locations section, click Export to CSV.
   A CSV file will download to your computer.

Additional information on the Zoom Phone dashboard

Use these dashboard articles to review the quality of service data and usage and adoption data.