Special and industry-set rate phone numbers

There are certain phone number prefixes that qualify as special rate numbers and are charged at a per-minute rate, regardless of the calling plan that is assigned to the user placing the calls. These numbers are often split-cost/shared-cost numbers that are higher-cost than standard numbers in their country.

Additionally, certain phone number prefixes in various countries have set rates and/or charges. The charging mechanism (charge per call, charge per minute, etc.) is established by the industry and is outside Zoom's control. In this case, Zoom charges customers the Industry Set Rate and calls to these prefixes will be flagged as Industry Set Rates in Phone system management.

How to view your per-minute special rate

How to view calls being charged at a special rate or industry-set rate

Special rate prefixes

Country	Device Type	Country Code	Code
Austria	Special	43	710, 711, 720, 730, 740, 780, 82, 85, 86, 88, 84
Belgium	Special	32	17, 18, 44, 45, 72, 73, 75, 76, 78, 79, 90, 95, 96, 456
Denmark	Special	45	1, 52, 70, 80, 90, 422, 423, 424, 425, 531, 535, 536, 539, 922
France	Special	33	8, 9, 10, 50, 510, 511
Germany	Special	49	18, 19, 32, 70, 80, 115, 90
Italy	Special	39	848, 840, 841, 847, 199, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000
Netherlands	Special	31	8, 9, 20807, 202626905
Portugal	Special	351	70
Spain	Special	34	14, 15, 16, 51, 70, 80, 90, 118, 1248, 1700, 1701, 9401, 9402, 9403, 9404, 9406, 9407
Sweden	Special	46	900, 939, 944, 10, 75, 77, 74
Switzerland	Special	41	841, 451, 621, 641, 871, 000, 000, 000, 000, 000, 000, 000

Industry set-rate prefixes

Country	Code
Argentina	130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 141, 142, 144, 145, 146, 168, 102, 103, 105, 106, 107, 108, 109, 110, 120, 125, 126, 911, 100, 101, 128
Australia	000, 106, 131444, 132 500, 131 114, 1800 55 1800
Austria	810, 820, 821, 112, 116
Belgium	100, 101, 102, 103, 104, 105, 106, 107, 108, 110, 112, 1813, 116000, 26499555, 070245245, 080032123
Brazil	100, 112, 128, 136, 147, 153, 181, 188, 190, 191, 192, 193, 194, 197, 198, 199, 911
Bulgaria	116, 700, 112, 166, 160, 150
Chile	1XX
Colombia	101, 106, 111, 112, 119, 123, 125, 126, 127, 132, 141, 144, 146, 147, 156, 165, 105, 108, 109, 110, 114, 115, 116, 118, 150, 151, 154, 158, 159, 164, 170, 171, 174, 177, 178, 179, 182, 184, 186, 187, 190, 191, 194, 198, 199, 100, 102, 117, 120, 122, 133, 137, 142, 143, 152, 153, 155, 157, 163, 166, 167, 113, 195
Costa Rica	112, 1000, 1001, 1002, 1010, 1015, 1020, 1022, 1023, 1024, 1026, 1027, 1028, 1040, 1048, 1100, 1105, 1109, 1111, 1113, 1115, 1116, 1117, 1118, 1119, 1121, 1122, 1132, 1133, 1134, 1146, 1147, 1148, 1149, 1155, 1161, 1166, 1169, 1177, 1180, 1187, 1188, 1190, 1191, 1192, 1193, 1199, 1200, 1212, 1221, 1222, 1234, 1255, 1311, 1321, 1322, 1333, 1406, 1414, 1415, 1416, 1421, 1515, 1520, 1550, 1551, 1555, 1693, 1719, 1720, 1722, 1734, 1767, 1900, 1901, 1902, 1903, 1904, 1905, 1906, 1908, 1909, 1910, 1911, 1912, 1919, 1920, 1922-1929, 1930, 1931, 1932, 1933, 1934, 1935, 1936, 1937, 1938, 1939, 1940, 1941, 1942, 1943, 1944, 1945, 1946, 1947, 1948, 1949, 1950, 1951-1954, 1955, 1956, 1965, 1966, 1975, 1988, 1999, 911
Croatia	195, 1987, 112, 192, 193, 194, 116
Czech Republic	116, 112, 150, 152, 155, 156, 158, 166
Denmark	112, 116
Ecuador	171, 911
Estonia	116, 112, 1247
Finland	116, +358 294 1000, 0800 147 111, +358 (0)9 2525 0111, 112, 0800 05005
France	15, 17, 18, 114, 115, 119, 116000, 191, 196, 197
Germany	180-1, 180-2, 180-3, 180-4, 180-5, 180-6, 180-7, 137-1, 137-5, 137-2, 137-3, 137-4, 138, 137-6, 137-7, 137-8, 137-9, 110, 112, 115, 118, 999, 116 xx, 118xyz, 19 222
Greece	108, 197, 116, 11188, 112, 100, 199, 166, 1056
Hong Kong	999, 112
Hungary	116, 137000, 13737, 112, 104, 105, 107, 13700, 13777
Ireland	116, 999, 112
Israel	104, 106, 100, 101, 102, 118
Italy	112, 113, 114, 115, 118, 116, 19696, 117, 15xx, 1515, 1518, 1525, 1530
Lithuania	116, 112, 01 (standalone number), 02 (standalone number), 03 (standalone number)
Luxembourg	112, 113, 116 000, 116 111, 801
Mexico	051, 088, 911, 089
Netherlands	112
New Zealand	105, 0800-16-16-10, 0800-16-16-16, 0800-61-11-16, 0508-828-865, 111, 0800 376 633
Norway	1412, 110, 112, 113, 116
Panama	103, 103, 104, 911
Peru	103, 105, 117, 116, 101, 102, 104, 106, 107, 108, 109, 110, 111, 113, 114, 115, 100, 119, 911, 1800, 180X, 181X, 182X, 183X, 1844
Poland	984, 985, 986, 987, 989, 991, 992, 993, 994, 995, 997, 998, 999, 112, 996, 116
Portugal	115, 116, 117, 112, 118, 808242424, 808246024
Romania	116, 112
Singapore	999, 995
Slovakia	116, 112, 150, 155, 158
Slovenia	112, 113
South Africa	1020, 17737, 116, 112, 139
Spain	16, 085, 010, 012, 060, 112, 061, 062, 080, 091, 092
Sweden	116, 112,
Switzerland	140, 143, 1410, 145, 147, 18, 1600, 161, 162, 163, 1145, 116, 112, 117, 118, 1141, 1145
Turkey	122, 131, 132, 136, 140, 151, 155, 156, 157, 158, 159, 110, 112, 161, 168, 177
United Kingdom	080, 084, 085, 087, 116, 100, 112,999, 195

Charging methods for certain industry set rates

In certain countries (specifically Germany, Ireland, and the United Kingdom), certain prefixes are not charged per the normal charging pulse of 60 seconds. The following charging methods are supported for these industry set prefixes:

Calls charged per second: These calls are charged on a per second pulse depending on the number of seconds a call lasts.
Note: An access fee will be charged for prefixes supporting this charging method. The access fee is a direct pass through of the access fee charged to Zoom by our underlying carriers. To calculate the charge the following formula is to be used:
- Charge = Access fee + (Call duration in seconds * per second rate)
Calls charged per call + per second: These calls have a per call set up fee in addition to the per second fee and the access fee. Similar to the access fee, the per call fee is also a direct pass through. To calculate the call charges, the following formula is to be used:
- Charge = Access fee + per call charge + (call duration in seconds * per second rate)
Calls charged per call + per minute but have free call period: These calls are similar to the call charging method described in Step 2 with the variation that there is a free call period. This means that a certain initial duration of the call will not be charged the per second rate.
Note: The access fee and per call charge will continue to apply. To calculate the call charges, the following formula is to be used: Charge = Access fee + Per call charge + (Call duration in seconds * per second rate) where call duration in seconds is (total call duration in seconds - free call period in seconds)
Calls charged per call + per second but have max call charge: Certain prefixes have a maximum call charge limit. Calls to these prefixes will not be charged more than the maximum call charge. However, if the call charge is calculated to be less than the maximum call charge, the lesser charge will be applied. To calculate the call charges, the following formulas are to be used:
- Charge (when actual charge >= max call charge) = Access fee + Maximum call charge
- Charge (when actual charge < max call charge) = Access fee + Per call rate + (Per second rate * Call duration in seconds)
Calls charged per call + per minute but have free call period and have max call charge: Certain prefixes have max call charges as well as free call periods. The charging of the call will start after the free call period has elapsed. The charges incurred after that point shall not exceed the max call charge. However, if the call charge is calculated to be less than the max call charge, the lesser charge will be applied. To calculate the call charges, the following formula is to be used:
- Charge (when actual charge >= max call charge) = Access fee + Maximum call charge
- Charge (when actual charge < max call charge) = Access fee + Per call rate + (Per second rate * call duration in seconds) where call duration in seconds is (total call duration in seconds - free call period in seconds)