Special and industry-set rate phone numbers

There are certain phone number prefixes that qualify as special rate numbers and are charged at a per-minute rate, regardless of the calling plan that is assigned to the user placing the calls. These numbers are often split-cost/shared-cost numbers that are higher-cost than standard numbers in their country.

Additionally, certain phone number prefixes in various countries have set rates and/or charges. The charging mechanism (charge per call, charge per minute, etc.) is established by the industry and is outside Zoom's control. In this case, Zoom charges customers the Industry Set Rate and calls to these prefixes will be flagged as Industry Set Rates in Phone system management.

This article covers:

How to view your per-minute special rate

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Billing.
  3. Click View/Edit Countries/Regions, next to your Zoom Phone plan.
    Countries or regions with a special rate have a blue arrow in the far-right column.
  4. Click the the blue arrow to view your special rate (Special column).

How to view calls being charged at a special rate or industry-set rate

  1. Sign in to the Zoom web portal as an admin with the privilege to edit phone settings.
  2. In the navigation menu, click Phone System Management then Logs.
  3. Make sure the Show charged calls only option is selected.
    The per-minute rate can be found under the charge column by hovering over the question mark. This per-minute rate can be cross-referenced to the rate listed in the Billing tab.

Special rate prefixes

Phone numbers with the following prefixes are charged at a special rate.

CountryDevice TypeCountry CodeCode
AustriaSpecial43
710, 711, 720, 730, 740, 780, 82, 85, 86, 88, 84
BelgiumSpecial32
17, 18, 44, 45, 72, 73, 75, 76, 78, 79, 90, 95, 96, 456
DenmarkSpecial45
1, 52, 70, 80, 90, 422, 423, 424, 425, 531, 535, 536, 539, 922
FranceSpecial338, 9, 10, 50, 510, 511
GermanySpecial4918, 19, 32, 70, 80, 115, 90
ItalySpecial39848, 840, 841, 847, 199, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000
NetherlandsSpecial318, 9, 20807, 202626905
PortugalSpecial35170
SpainSpecial34
14, 15, 16, 51, 70, 80, 90, 118, 1248, 1700, 1701, 9401, 9402, 9403, 9404, 9406, 9407
SwedenSpecial46900, 939, 944, 10, 75, 77, 74
SwitzerlandSpecial41841, 451, 621, 641, 871, 000, 000, 000, 000, 000, 000, 000

 

Industry set-rate prefixes

CountryCode

Argentina

130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 141, 142, 144, 145, 146, 168, 102, 103, 105, 106, 107, 108, 109, 110, 120, 125, 126, 911, 100, 101, 128

Australia

000, 106, 131444, 132 500, 131 114, 1800 55 1800

Austria

810, 820, 821, 112, 116

Belgium

100, 101, 102, 103, 104, 105, 106, 107, 108, 110, 112, 1813, 116000, 26499555, 070245245, 080032123

Brazil

100, 112, 128, 136, 147, 153, 181, 188, 190, 191, 192, 193, 194, 197, 198, 199, 911

Bulgaria

116, 700, 112, 166, 160, 150

Chile

1XX

Colombia

101, 106, 111, 112, 119, 123, 125, 126, 127, 132, 141, 144, 146, 147, 156, 165, 105, 108, 109, 110, 114, 115, 116, 118, 150, 151, 154, 158, 159, 164, 170, 171, 174, 177, 178, 179, 182, 184, 186, 187, 190, 191, 194, 198, 199, 100, 102, 117, 120, 122, 133, 137, 142, 143, 152, 153, 155, 157, 163, 166, 167, 113, 195

Costa Rica

112, 1000, 1001, 1002, 1010, 1015, 1020, 1022, 1023, 1024, 1026, 1027, 1028, 1040, 1048, 1100, 1105, 1109, 1111, 1113, 1115, 1116, 1117, 1118, 1119, 1121, 1122, 1132, 1133, 1134, 1146, 1147, 1148, 1149, 1155, 1161, 1166, 1169, 1177, 1180, 1187, 1188, 1190, 1191, 1192, 1193, 1199, 1200, 1212, 1221, 1222, 1234, 1255, 1311, 1321, 1322, 1333, 1406, 1414, 1415, 1416, 1421, 1515, 1520, 1550, 1551, 1555, 1693, 1719, 1720, 1722, 1734, 1767, 1900, 1901, 1902, 1903, 1904, 1905, 1906, 1908, 1909, 1910, 1911, 1912, 1919, 1920, 1922-1929, 1930, 1931, 1932, 1933, 1934, 1935, 1936, 1937, 1938, 1939, 1940, 1941, 1942, 1943, 1944, 1945, 1946, 1947, 1948, 1949, 1950, 1951-1954, 1955, 1956, 1965, 1966, 1975, 1988, 1999, 911

Croatia

195, 1987, 112, 192, 193, 194, 116

Czech Republic

116, 112, 150, 152, 155, 156, 158, 166

Denmark

112, 116

Ecuador

171, 911

Estonia

116, 112, 1247

Finland

116, +358 294 1000, 0800 147 111, +358 (0)9 2525 0111, 112, 0800 05005

France

15, 17, 18, 114, 115, 119, 116000, 191, 196, 197

Germany

180-1, 180-2, 180-3, 180-4, 180-5, 180-6, 180-7, 137-1, 137-5, 137-2, 137-3, 137-4, 138, 137-6, 137-7, 137-8, 137-9, 110, 112, 115, 118, 999, 116 xx, 118xyz, 19 222

Greece

108, 197, 116, 11188, 112, 100, 199, 166, 1056

Hong Kong

999, 112

Hungary

116, 137000, 13737, 112, 104, 105, 107, 13700, 13777

Ireland

116, 999, 112

Israel

104, 106, 100, 101, 102, 118

Italy

112, 113, 114, 115, 118, 116, 19696, 117, 15xx, 1515, 1518, 1525, 1530

Lithuania

116, 112, 01 (standalone number), 02 (standalone number), 03 (standalone number)

Luxembourg

112, 113, 116 000, 116 111, 801

Mexico

051, 088, 911, 089

Netherlands

112

New Zealand

105, 0800-16-16-10, 0800-16-16-16, 0800-61-11-16, 0508-828-865, 111, 0800 376 633

Norway

1412, 110, 112, 113, 116

Panama

103, 103, 104, 911

Peru

103, 105, 117, 116, 101, 102, 104, 106, 107, 108, 109, 110, 111, 113, 114, 115, 100, 119, 911, 1800, 180X, 181X, 182X, 183X, 1844

Poland

984, 985, 986, 987, 989, 991, 992, 993, 994, 995, 997, 998, 999, 112, 996, 116

Portugal

115, 116, 117, 112, 118, 808242424, 808246024

Romania

116, 112

Singapore

999, 995

Slovakia

116, 112, 150, 155, 158

Slovenia

112, 113

South Africa

1020, 17737, 116, 112, 139

Spain

16, 085, 010, 012, 060, 112, 061, 062, 080, 091, 092

Sweden

116, 112,

Switzerland

140, 143, 1410, 145, 147, 18, 1600, 161, 162, 163, 1145, 116, 112, 117, 118, 1141, 1145

Turkey

122, 131, 132, 136, 140, 151, 155, 156, 157, 158, 159, 110, 112, 161, 168, 177

United Kingdom

080, 084, 085, 087, 116, 100, 112,999, 195