There are certain phone number prefixes which qualify as special rate numbers and are charged at a per-minute rate, regardless of the calling plan that is assigned to the user placing the calls. These numbers are often split-cost/shared-cost numbers that are higher-cost than standard numbers in their country.
Additionally, certain phone number prefixes in various countries have set rates and/or the charges and the charging mechanism (charge per call, charge per min etc.) are established by the industry and are outside of Zoom's control. In this case, Zoom charges customers the Industry Set Rate, and calls to these prefixes will be flagged as Industry Set Rates in Phone system management.
This article covers:
To check if your calls are being charged at a special rate:
Phone numbers with the following prefixes are charged at a special rate.
Country | Device Type | Country Code | Code |
Austria | Special | 43 |
710, 711, 720, 730, 740, 780, 82, 85, 86, 88, 84
|
Belgium | Special | 32 |
17, 18, 44, 45, 72, 73, 75, 76, 78, 79, 90, 95, 96, 456
|
Denmark | Special | 45 |
1, 52, 70, 80, 90, 422, 423, 424, 425, 531, 535, 536, 539, 922
|
France | Special | 33 | 8, 9, 10, 50, 510, 511 |
Germany | Special | 49 | 18, 19, 32, 70, 80, 115, 90 |
Italy | Special | 39 | 848, 840, 841, 847, 199, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000 |
Netherlands | Special | 31 | 8, 9, 20807, 202626905 |
Portugal | Special | 351 | 70 |
Spain | Special | 34 |
14, 15, 16, 51, 70, 80, 90, 118, 1248, 1700, 1701, 9401, 9402, 9403, 9404, 9406, 9407
|
Sweden | Special | 46 | 900, 939, 944, 10, 75, 77, 74 |
Switzerland | Special | 41 | 841, 451, 621, 641, 871, 000, 000, 000, 000, 000, 000, 000 |
Country | Code |
Argentina |
130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 141, 142, 144, 145, 146, 168, 102, 103, 105, 106, 107, 108, 109, 110, 120, 125, 126, 911, 100, 101, 128 |
Australia |
000, 106, 131444, 132 500, 131 114, 1800 55 1800 |
Austria |
810, 820, 821, 112, 116 |
Belgium |
100, 101, 102, 103, 104, 105, 106, 107, 108, 110, 112, 1813, 116000, 26499555, 070245245, 080032123 |
Brazil |
100, 112, 128, 136, 147, 153, 181, 188, 190, 191, 192, 193, 194, 197, 198, 199, 911, 0300, 0303, 0400 |
Bulgaria |
116, 700, 112, 166, 160, 150 |
Chile |
1XX |
Colombia |
101, 106, 111, 112, 119, 123, 125, 126, 127, 132, 141, 144, 146, 147, 156, 165, 105, 108, 109, 110, 114, 115, 116, 118, 150, 151, 154, 158, 159, 164, 170, 171, 174, 177, 178, 179, 182, 184, 186, 187, 190, 191, 194, 198, 199, 100, 102, 117, 120, 122, 133, 137, 142, 143, 152, 153, 155, 157, 163, 166, 167, 113, 195 |
Costa Rica |
112, 1000, 1001, 1002, 1010, 1015, 1020, 1022, 1023, 1024, 1026, 1027, 1028, 1040, 1048, 1100, 1105, 1109, 1111, 1113, 1115, 1116, 1117, 1118, 1119, 1121, 1122, 1132, 1133, 1134, 1146, 1147, 1148, 1149, 1155, 1161, 1166, 1169, 1177, 1180, 1187, 1188, 1190, 1191, 1192, 1193, 1199, 1200, 1212, 1221, 1222, 1234, 1255, 1311, 1321, 1322, 1333, 1406, 1414, 1415, 1416, 1421, 1515, 1520, 1550, 1551, 1555, 1693, 1719, 1720, 1722, 1734, 1767, 1900, 1901, 1902, 1903, 1904, 1905, 1906, 1908, 1909, 1910, 1911, 1912, 1919, 1920, 1922-1929, 1930, 1931, 1932, 1933, 1934, 1935, 1936, 1937, 1938, 1939, 1940, 1941, 1942, 1943, 1944, 1945, 1946, 1947, 1948, 1949, 1950, 1951-1954, 1955, 1956, 1965, 1966, 1975, 1988, 1999, 911 |
Croatia |
195, 1987, 112, 192, 193, 194, 116 |
Czech Republic |
116, 112, 150, 152, 155, 156, 158, 166 |
Denmark |
112, 116 |
Ecuador |
171, 911 |
Estonia |
116, 112, 1247 |
Finland |
116, +358 294 1000, 0800 147 111, +358 (0)9 2525 0111, 112, 0800 05005 |
France |
15, 17, 18, 114, 115, 119, 116000, 191, 196, 197 |
Germany |
180-1, 180-2, 180-3, 180-4, 180-5, 180-6, 180-7, 137-1, 137-5, 137-2, 137-3, 137-4, 138, 137-6, 137-7, 137-8, 137-9, 110, 112, 115, 118, 999, 116 xx, 118xyz, 19 222 |
Greece |
108, 197, 116, 11188, 112, 100, 199, 166, 1056 |
Hong Kong |
999, 112 |
Hungary |
116, 137000, 13737, 112, 104, 105, 107, 13700, 13777 |
Ireland |
116, 999, 112 |
Israel |
104, 106, 100, 101, 102, 118 |
Italy |
112, 113, 114, 115, 118, 116, 19696, 117, 15xx, 1515, 1518, 1525, 1530 |
Lithuania |
116, 112, 01 (standalone number), 02 (standalone number), 03 (standalone number) |
Luxembourg |
112, 113, 116 000, 116 111, 801 |
Mexico |
051, 088, 911, 089 |
Netherlands |
112 |
New Zealand |
105, 0800-16-16-10, 0800-16-16-16, 0800-61-11-16, 0508-828-865, 111, 0800 376 633 |
Norway |
1412, 110, 112, 113, 116 |
Panama |
103, 103, 104, 911 |
Peru |
103, 105, 117, 116, 101, 102, 104, 106, 107, 108, 109, 110, 111, 113, 114, 115, 100, 119, 911, 1800, 180X, 181X, 182X, 183X, 1844 |
Poland |
984, 985, 986, 987, 989, 991, 992, 993, 994, 995, 997, 998, 999, 112, 996, 116 |
Portugal |
115, 116, 117, 112, 118, 808242424, 808246024 |
Romania |
116, 112 |
Singapore |
999, 995 |
Slovakia |
116, 112, 150, 155, 158 |
Slovenia |
112, 113 |
South Africa |
1020, 17737, 116, 112, 139 |
Spain |
16, 085, 010, 012, 060, 112, 061, 062, 080, 091, 092 |
Sweden |
116, 112, |
Switzerland |
140, 143, 1410, 145, 147, 18, 1600, 161, 162, 163, 1145, 116, 112, 117, 118, 1141, 1145 |
Turkey |
122, 131, 132, 136, 140, 151, 155, 156, 157, 158, 159, 110, 112, 161, 168, 177 |
United Kingdom |
080, 084, 085, 087, 116, 100, 112,999, 195 |