Special and industry-set rate phone numbers

There are certain phone number prefixes that qualify as special rate numbers and are charged at a per-minute rate, regardless of the calling plan that is assigned to the user placing the calls. These numbers are often split-cost/shared-cost numbers that are higher-cost than standard numbers in their country.

Additionally, certain phone number prefixes in various countries have set rates and/or charges. The charging mechanism (charge per call, charge per minute, etc.) is established by the industry and is outside Zoom's control. In this case, Zoom charges customers the Industry Set Rate and calls to these prefixes will be flagged as Industry Set Rates in Phone system management.

Table of Contents

How to view your per-minute special rate

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Billing.
  3. Click View/Edit Countries/Regions, next to your Zoom Phone plan.
    Countries or regions with a special rate have a blue arrow in the far-right column.
  4. Click the blue arrow to view your special rate (Special column).

How to view calls being charged at a special rate or industry-set rate

  1. Sign in to the Zoom web portal as an admin with the privilege to edit phone settings.
  2. In the navigation menu, click Phone System Management then Logs.
  3. Make sure the Show charged calls only option is selected.
    The per-minute rate can be found under the charge column by hovering over the question mark. This per-minute rate can be cross-referenced to the rate listed in the Billing tab.

Special rate prefixes

Phone numbers with the following prefixes are charged at a special rate.

Country nameCountry codeArea code
Country NameCountry CodeArea Code
Ascension Island290247
Andorra376119
Albania35528990, 87482, 29140, 87540, 29190, 87622, 29240, 87652, 29280, 87672, 29340, 87692, 29370, 87722, 29390, 87760, 29423, 87790, 29460, 88140, 29490, 88194, 29523, 88222, 29550, 88262, 29570, 88274, 29590, 88294, 29623, 88324, 29650, 88364, 29680, 88372, 29723, 88392, 29750, 88440, 29763, 88480, 29780, 88540, 31150, 88590, 31151, 88640, 31250, 88682, 31350, 88692, 31351, 88722, 36023, 88750, 36043, 88770, 36063, 88790, 36073, 89140, 36090, 89164, 36150, 89192, 36240, 89224, 36290, 89280, 36340, 89324, 36380, 89422, 36440, 89480, 36480, 89524, 36540, 89562, 36580, 89590, 36640, 36670, 36740, 36770, 36840, 36890, 36923, 36993, 37140, 37141, 37223, 37263, 37283, 37293, 37340, 37370, 37393, 37450, 37490, 37494, 37523, 37563, 37590, 37623, 37680, 37740, 37773, 37790, 37823, 37843, 37853, 37870, 37890, 38150, 38151, 38152, 38240, 38241, 38350, 38423, 38470, 38523, 38593, 38623, 38650, 38680, 38693, 38725, 38790, 38850, 38923, 38940, 38980, 39150, 39151, 39240, 39241, 39360, 39361, 39450, 39560, 39640, 39690, 39740, 39790, 39823, 39850, 39880, 47210, 47425, 47550, 47700, 47870, 47950, 48270, 48271, 48272, 48570, 48660, 48750, 48855, 48935, 48936, 49250, 49440, 49560, 49730, 49830, 4993
Armenia374197
Netherlands Antilles599 
Austria43710, 711, 720, 730, 740, 780, 85, 86, 88, 84
Aruba29740
Azerbaijan99440, 55
Belgium3290, 95, 96, 45, 70, 7, 17, 18, 44, 4800, 4803
Burundi25774, 75, 76, 78
Saint Barthélemy5909015, 9035
Brunei Darussalam673205
Bhutan975207
Belarus375176, 177, 179, 180, 214, 218, 229, 237, 332, 333, 334, 335, 441, 443, 444, 447, 448, 449, 357258
Congo, Democratic Republic of the243123, 124, 127
Congo2428
Switzerland41164, 187, 180, 184, 190, 198, 199, 186
Cote d'Ivoire2252170, 2179, 21785, 21786, 21787, 90409, 2178120, 2178822, 2905866, 2906880, 21780403, 21780404, 21788351, 21788517, 21788519, 21788961, 21953376, 21965791, 23805123, 27745164, 30605159, 32155312, 33964973, 34478418
Cameroon2378, 22258, 22945
Cabo Verde238309
Germany4919, 700, 900
Diego Garcia24638
Djibouti253321
Denmark451, 52, 70, 80, 90, 422, 423, 424, 425, 531, 535, 536, 539, 922
Eritrea291325
Spain3414, 15, 51, 70, 90, 118, 1248, 1700, 1701, 9401, 9402, 9403, 9404, 9406, 9407
Ethiopia251326, 327
Faroe Islands298149
France3310, 509, 510, 511
French Guiana594694
Guinea22465, 67, 637275
Guadeloupe5909015, 9035
Guyana592607
Honduras5043, 54, 55
Haiti509281
Iraq964821, 822
Italy39848, 840, 841, 847, 199, 70200009, 178, 892, 1240, 1244, 1250, 1254, 1255, 1256, 1280, 1289, 1290, 1299
Kyrgyzstan9969120, 65511
Lao People's Democratic Republic856237
Lebanon9613, 70, 71, 239
Liechtenstein42360, 61, 62, 63, 64, 65, 66, 67, 68
Liberia23133
Lesotho2665, 27, 28
Libya218345
Moldova, Republic of37321, 77, 900
Montenegro3826
Saint Martin (French part)5909015, 9035
Madagascar2613, 22, 200
Marshall Islands692405
Mali223351
Mongolia9761800, 1900
Martinique59669
Mauritania22230, 31, 32, 33, 34, 36, 37, 38, 39
Malawi265882551, 8810646, 8818816, 8818817, 8819310, 8819385, 88110793, 88110794, 88110796, 88110797, 88110798, 88193860, 88193862, 88193863, 88870440, 881106691, 881667968, 881881962, 881938478, 882552451, 882552455, 882552456, 882552457, 882552462, 882600003, 882615012, 882615017, 885222876, 888387383, 888704255, 888704257, 888704267, 888704274, 888704275, 888704276, 888704285, 888704299, 888704309, 888704312, 888704317, 888704322, 888704543, 8880245700, 8880245701, 8880245702, 8880245703
Mozambique25882001, 85001, 852895, 852896, 852897, 852898, 8528990, 8528991, 8528992, 8528993, 8528994, 8528995, 8528996, 8528997, 8528998, 85289990, 85289991, 85289992, 85289993, 85289994, 85289995, 85289996, 85289997, 85289998, 852894998, 852894999
Namibia264857121, 857122, 857123, 857124, 8571206, 8571207, 8571208, 8571209, 8571250, 8571251, 8571252, 8571253, 8571254, 85712051, 85712052, 85712053, 85712054, 85712055, 85712056, 85712057, 85712058, 85712059, 857120501, 857120502, 857120503, 857120504, 857120505, 857120506, 857120507, 857120508, 857120509, 857125500
New Caledonia687415
Niger2271, 39, 201, 213, 2039, 93009
Nicaragua50588903, 88904, 88905, 88906, 88907, 88908, 88909, 88921, 88922, 88923, 88924, 88925, 88926, 88927, 88928, 88929, 579001, 579002, 579003, 579004, 579005, 579006, 579007, 579008, 579009, 579010
Netherlands31220807, 202626905
French Polynesia68987
Saint Pierre and Miquelon5088, 9
Portugal35170
Serbia38176540
Seychelles2486410, 6411, 6412, 6413, 6414, 6415
Sweden46900, 939, 944, 10, 75, 77, 74
Sierra Leone23223
Senegal2217655, 7667, 76553
Somalia25292, 93, 94, 95, 96, 97, 98, 302, 523, 524, 661
Suriname59768, 75, 77
Eswatini26876, 78
Chad235222, 223, 224, 227, 228, 229
Tajikistan99237230
Turkmenistan9931349, 2429, 4438, 5669, 46179
Tunisia21643, 80, 82, 88, 8110
Wallis and Futuna681437
Mayotte262356, 357

Charging methods for certain industries set rates

In certain countries (specifically Germany, Ireland, and the United Kingdom), certain prefixes are not charged per the normal charging pulse of 60 seconds. The following charging methods are supported for these industry-set prefixes:

  1. Calls charged per second: These calls are charged on a per-second basis, depending on the duration of the call. 
    Note: An access fee will be charged for prefixes supporting this charging method. The access fee is a direct pass-through of the access fee charged to Zoom by our underlying carriers. To calculate the charge, the following formula is to be used:
  2. Calls charged per call + per second: These calls have a per-call setup fee in addition to the per-second fee and the access fee. Similar to the access fee, the per-call fee is also a direct pass-through. To calculate the call charges, the following formula is to be used:
  3. Calls charged per call + per minute but have free call period: These calls are similar to the call charging method described in Step 2, with the variation that there is a free call period. This means that a certain initial duration of the call will not be charged at the per-second rate.
    Note: The access fee and per call charge will continue to apply. To calculate the call charges, the following formula is to be used: Charge = Access fee + Per call charge + (Call duration in seconds * per second rate), where call duration in seconds is (total call duration in seconds - free call period in seconds)
  4. Calls charged per call + per second but have max call charge: Certain prefixes have a maximum call charge limit. Calls to these prefixes will not be charged more than the maximum call charge. However, if the call charge is calculated to be less than the maximum call charge, the lesser charge will be applied. To calculate the call charges, the following formulas are to be used:
  5. Calls charged per call + per minute but have free call period and have max call charge: Certain prefixes have max call charges as well as free call periods. The charging of the call will start after the free call period has elapsed. The charges incurred after that point shall not exceed the max call charge. However, if the call charge is calculated to be less than the maximum call charge, the lesser charge will be applied. To calculate the call charges, the following formula is to be used: