Managing your OnZoom Host account

Hosts can manage their OnZoom account from the Manage tab. This includes the host profile, billing information, and cancellation policy as well as detailed event reports.

This article covers:

How to manage your Host Profile
How to manage your billing information
How to view Event Summary

Prerequisites for managing your OnZoom Host account

Pro, Business, Enterprise, or Education account
Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
Zoom mobile app for Android or iOS: Global minimum version or higher

How to manage your Host Profile

To manage your Host Profile:

Sign in to OnZoom.
In the top right corner, click Manage.
In the navigation menu, click Host Profile.
You can view and edit the following settings:
- Profile Picture: To change your profile picture, click Change to upload a new photo.
- Host Name: Enter the name you would like to be shown for your events and profile. By default, the name set on your Zoom profile will be used.
- Host Description: Enter a description of yourself and the events you host.
  Note: There is a 350 character maximum for the description.
- Contact Email: To change your contact email, click Change to enter your new contact email. Zoom will send a verification code to this email.
- Public Profile URL: After submitting a Public Profile URL, you can only view this because it can't be changed.
  Note: You can only enter 3-20 numbers or letters. You cannot use symbols, spaces, or special characters.
- Host Media: You can add YouTube videos to enhance your Host profile and attract more Attendees to your events.
  Note: You can add up to 3 videos.
  1. Under YouTube Link, paste the YouTube URL that you want to use.
  2. Click + Add Video to add another YouTube video.
- Social Profile: Add links to your website and social media pages to allow your attendees to connect with you in even more ways. Add URLs for your website, Twitter, and LinkedIn pages.
Click Save.

How to manage your billing information

Link a PayPal business account

Notes:

It is highly recommended for event hosts to link one PayPal business account to only one OnZoom account.
If you plan on charging for tickets to your event, you will need to set up integration with your PayPal business account to accept payments from Attendees and receive payouts for your event.
This can be done during the initial setup process when creating your first event.

To link your PayPal business account:

Sign in to OnZoom.
In the top right corner, click Manage.
In the navigation menu, click Payments & Billing.
(Optional) Under Payment Method for Selling Tickets, to the right of the PayPal option, click Link.
This allows Attendees to pay with their PayPal account (using PayPal Express checkout) or with a credit card through PayPal when purchasing tickets.
Note: If this is not enabled before linking your PayPal business account, you will have to unlink your PayPal business account to change the options.
Once redirected to the PayPal site, follow the prompts to link your existing PayPal business account or create a new one.
Under Your Address, enter your address information.
Click Save.

Unlink a PayPal business account

To unlink your PayPal business account:

Sign in to OnZoom.
In the top right corner, click Manage.
In the navigation menu, click Payments & Billing.
Under Payment Method for Selling Tickets, to the right of the PayPal option, click Unlink.
In the new window, log in to PayPal.
Click the check box next to Zoom Communications (Event Marketplace OnZoom).
When prompted, click Yes, revoke.

Set your cancellation policy

You can set your default cancellation policy that is applied to single/drop-in events and event series.

Note: The cancellation policy can be modified when creating an event.

To set your cancellation policy:

Sign in to OnZoom.
In the top right corner, click Manage.
In the navigation panel, click Cancellation Policy.
Under the Single and Drop-in Ticket Cancellation Policy section, set your cancellation policy:
- Select a refund policy that will be displayed on your event page:
  - Attendees can cancel their series ticket for a full refund 1 hour before the start of the event
  - No ticket cancellations will be accepted, Attendee can request refund later
- Partial Refund Policy:
  - Attendee can cancel or request refunds for some tickets of the total order
Under the Series Ticket Cancellation Policy section, set your cancellation policy:
- Select a refund policy that will be displayed on your event page:
  - Attendees can cancel their series ticket for a full refund 1 hour before the start of the series
  - No ticket cancellations will be accepted, Attendee can request refund later
- Partial Refund Policy:
  - Attendee can cancel or request refunds for some tickets of the total order
Click Save.

How to view Event Summary

In the Event Summary section of your Host account, you can view stats for upcoming events and events you have hosted. This includes tickets sold, gross income, and the approximate average hourly rate you have earned for your events.

To access the Event Summary section:

Sign in to OnZoom.
In the top right corner, click Manage.
In the navigation menu, click Event Summary.

Under Summary, you will see your event statistics, including:

Favorites : Includes events that you have favorited.
Total Tickets Sold: Does not include refunded tickets.
Total Gross Income: Includes gross revenue from all ticket sales, minus refunds.
Total Meeting Minutes: Includes the total time you have hosted in minutes.
Host Rate: Includes the total ticket sale revenue/total meeting minutes of past events = event Host rate per hour lifetime aggregate.
Published Events: Includes events that you have published. Does not include canceled events.

The Top Events section will display your events that have the highest gross income.

The Tickets section will display the Paid vs Free and One-Time vs Series comparison graphs for your events.