Configuring account support information

Account owners or admins can configure account support information. This is useful for members on your account because they can view the account support information in their account profile to know who to contact for help with Zoom.

Prerequisites for configuring account support information

How to configure account support information

To configure account support information for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Profile.
  3. Under Account Support Information, click Edit to specify who to contact for support:
    • Name: Enter the name of your help center or account contact.
    • Email address: Enter an email address for your account support person or group. 
  4. Click Save.
  5. (Optional) Click Additional support instructions to list additional instructions, such as a URL or phone number, or enter any additional information you would like to provide your members for support.
  6. Click Save.