Getting started with provisioning desk phones


 

 

This article provides a starting point for provisioning Zoom Phone desk phones. It provides an overview of the provisioning process and links to the relevant articles for more information.

Follow this process for provisioning desk phones:

  1. How to find supported desk phones
  2. How to add desk phones to the Zoom web portal
  3. How to start the provisioning process
  4. How to customize provisioned phones
  5. How to troubleshoot provisioning issues
  6. Zero-Touch Provisioning URLs

(1) How to find supported desk phones

Zoom Phone supports various models from Poly, Yealink, Cisco, AudioCodes and Grandstream. Keep in mind that these models only support some phone features

Note: Make sure that your phone supports zero touch provisioning

(2) How to add desk phones to the Zoom Web portal

After you have a supported desk phone, begin by adding your phone to the Zoom web portal

Note: Make sure to add your phone to the Zoom web portal before powering on a new phone for the first time or performing a factory reset on a previously-used phone. You can find your phone's model name and MAC address on the label located on the bottom or back of the phone.

(3) How to start the provisioning process

Note: When configuring an Analog Telephone Adapter (ATA) for the first time, an information message will notify you that the ATA will not show an on-line status until at least one extension is assigned to the ATA.

There are two provisioning methods depending on your phone:

Zero-Touch Provisioning

For phones that support Zero-Touch Provisioning, you can automatically provision your phone without having to configure provisioning in the phone's web interface.

Notes:

Assisted Provisioning

If you are having issues with zero touch provisioning or your phone doesn't support it, you have to:

  1. Reset the phone to factory default and upgrade the phone's firmware. Follow the instructions for Avaya, AudioCodes MediaPack MP504/508 (formally M500Li), Cisco, Poly or Yealink.
  2. Access the phone's web interface and configure provisioning. Follow the instructions for assisted provisioning on Avaya, AudioCodes MediaPack MP504/508 (formally M500Li), Cisco, Poly or Yealink.

Note: After completing provisioning, Poly and Yealink phones will automatically update their firmware to the latest supported version, while Cisco phones will need to be restarted. By default, Poly and Yealink devices are configured to receive the new provisioning without restarting the device. However, depending on the setting changes, the device may have to restart.

How to customize provisioned phones

After completing provisioning, you can customize phones by using these methods:

Admin or user

Admin only

How to troubleshoot provisioning issues

If you can't provision a desk phone, try these troubleshooting suggestions:

Zero-Touch Provisioning URLs

Most certified devices use a single ZTP URL based on the manufacturer:

ManufacturerZTP URL

AudioCodes

https://provacp.zoom.us/api/v2/pbx/provisioning/audiocodes

Avaya

https://provavp.zoom.us/api/v2/pbx/provisioning/avaya

Cisco

https://provcp.zoom.us/api/v2/pbx/provisioning/cisco/spacfg.xml?mac=$MAC

Grandstream

https://provgsp.zoom.us/api/v2/pbx/provisioning/grandstream
Poly (Edge E, VVX, etc.)https://provpp.zoom.us/api/v2/pbx/provisioning/polycom
Poly (OBi series ATA, D230 DECT phone)https://provppobi.zoom.us/api/v2/pbx/provisioning/polycom/${mac}.xml
Yealinkhttps://provyp.zoom.us/api/v2/pbx/provisioning/yealink

Note: