Getting started with provisioning desk phones
This article provides a starting point for provisioning Zoom Phone desk phones. It provides an overview of the provisioning process and links to the relevant articles for more information.
Follow this process for provisioning desk phones:
- How to find supported desk phones
- How to add desk phones to the Zoom web portal
- How to start the provisioning process
- How to customize provisioned phones
- How to troubleshoot provisioning issues
- Zero-Touch Provisioning URLs
(1) How to find supported desk phones
Zoom Phone supports various models from Poly, Yealink, Cisco, AudioCodes and Grandstream. Keep in mind that these models only support some phone features.
Note: Make sure that your phone supports zero-touch provisioning.
(2) How to add desk phones to the Zoom Web portal
After you have a supported desk phone, begin by adding your phone to the Zoom web portal.
Note: Make sure to add your phone to the Zoom web portal before powering on a new phone for the first time or performing a factory reset on a previously used phone. You can find your phone's model name and MAC address on the label located on the bottom or back of the phone.
(3) How to start the provisioning process
Note: When configuring an Analog Telephone Adapter (ATA) for the first time, an information message will notify you that the ATA will not show an online status until at least one extension is assigned to the ATA.
There are two provisioning methods depending on your phone:
Zero-Touch Provisioning
For phones that support Zero-Touch Provisioning, you can automatically provision your phone without having to configure provisioning in the phone's web interface.
- If you have a previously used phone, a factory reset is required to trigger provisioning. Follow the instructions to reset an Avaya, Cisco, Poly, or Yealink device to factory default.
- If your phone is brand new out-of-the-box, zero-touch provisioning will be automatically triggered.
Notes:
- Your phone will reboot several times to complete provisioning. After completing provisioning, phones will automatically update their firmware to the latest supported version.
- By default, Poly and Yealink devices are configured to receive the new provisioning without restarting the device. However, depending on the setting changes, the device may have to restart.
- To see firewall rules for zero-touch provisioning, refer to the Poly or Yealink support site.
Assisted Provisioning
If you are having issues with zero-touch provisioning or your phone doesn't support it, you have to:
- Reset the phone to factory default and upgrade the phone's firmware. Follow the instructions for Avaya, AudioCodes MediaPack MP504/508 (formally M500Li), Cisco, Poly, or Yealink.
- Access the phone's web interface and configure provisioning. Follow the instructions for assisted provisioning on Avaya, AudioCodes MediaPack MP504/508 (formally M500Li), Cisco, Poly, or Yealink.
Note: After completing provisioning, Poly and Yealink phones will automatically update their firmware to the latest supported version, while Cisco phones will need to be restarted. By default, Poly and Yealink devices are configured to receive the new provisioning without restarting the device. However, depending on the setting changes, the device may have to restart.
How to customize provisioned phones
After completing provisioning, you can customize phones by using these methods:
Admin or user
Admin only
How to troubleshoot provisioning issues
If you can't provision a desk phone, try these troubleshooting suggestions:
- To see firewall rules for zero-touch provisioning, refer to the Poly or Yealink support site.
- Make sure your desk phone is supported by Zoom Phone. Keep in mind that some older versions of Poly models will not work with Zoom Phone.
- Follow the instructions again to reset the device to factory default and install the latest firmware (see the article for Cisco, Poly, or Yealink). If your phone has outdated firmware, it can prevent provisioning from completing.
- If a device loses connection to the ZTP server, you can re-sync the device.
- Make sure you don't have another provisioning server communicating with the phone when you try to complete provisioning.
- If you're using assisted provisioning, make sure you copy and enter the correct assisted provisioning URL.
- If you're having issues provisioning a Poly device, make sure it isn't an end-of-sale model. These models do not support Zoom Phone.
- If you're having issues provisioning a Poly SoundStation IP 6000, see our assisted provisioning guide.
- If you're still having issues, submit a request to Zoom Support. You may be asked to export logs from your desk phone. See the article for Poly and Yealink.
Zero-Touch Provisioning URLs
Most certified devices use a single ZTP URL based on the manufacturer:
| Manufacturer | ZTP URL |
|---|
| AudioCodes | https://provacp.zoom.us/api/v2/pbx/provisioning/audiocodes |
| Avaya | https://provavp.zoom.us/api/v2/pbx/provisioning/avaya |
| Cisco | https://provcp.zoom.us/api/v2/pbx/provisioning/cisco/spacfg.xml?mac=$MAC |
| Grandstream | https://provgsp.zoom.us/api/v2/pbx/provisioning/grandstream |
| Poly (Edge E, VVX, etc.) | https://provpp.zoom.us/api/v2/pbx/provisioning/polycom |
| Poly (OBi series ATA, D230 DECT phone) | https://provppobi.zoom.us/api/v2/pbx/provisioning/polycom/${mac}.xml |
| Yealink | https://provyp.zoom.us/api/v2/pbx/provisioning/yealink |
Note: The assisted provisioning using the Zoom provisioning URL is not available for Avaya J100 series phones, so you must use the enrollment code.