Adding existing users to a paid account

Purchasing a Zoom account gives your organization access to more features and potentially licenses for your users. If you have not invited them to join your account already, some users in your organization may be utilizing Zoom with individual user accounts. If you want these users to have the benefits of your account, you will need to invite them to your organization's parent account. Individual users with paid accounts will receive a refund for the remaining time on their subscription if they accept your invitation.

This article covers:

Prerequisites for adding users to a paid account

How to add Zoom users to your account

  1. Sign in to the Zoom web portal as the account owner or admin. 
  2. In the navigation menu, click User Management then Users.
  3. Click Add Users.
  4. Input the details for the user or users and click Add.
    An email will be sent inviting the user(s) to join your account. You can check to see if the invitation is still waiting to be accepted by clicking on the Pending section of the User Management page.
    Note: The email addresses must already exist and be able to receive external emails. 

For additional details, learn how to manage users on an account.

Best practices when inviting users

How users accept an invitation

  1. Each user that is invited to your account will receive an email similar to this:
  2. The user will click the hyperlink or paste it into a browser to accept the invitation.
  3. If the user is the owner of a paid account, they will be able to select if they would like to receive the prorated refund for their current subscription back to their own payment method or transfer the prorated credit balance to the new account they are joining.
    Note: Your Account Balance shows how much is currently owed on your account, not your prorated credit/refund amount. You will not be able to join another account if you have any outstanding invoices.
  4. After the above steps are complete, the user can sign in like before by navigating to This user is now a member of your organization's account.