Enabling stereo audio

Enabling stereo audio allows you to send audio in stereo during your meetings and webinars if your microphone can process audio in stereo. After you enable this setting, Zoom will encode mic audio in stereo. This setting can be useful for sharing live music performances. A stereo-capable microphone or audio interface is required. 

Note: Stereo audio is only supported in meetings and webinars using the Zoom desktop client. Stereo audio is not supported when joining a meeting or webinar through the mobile app. Additionally, any recordings of the meeting or webinar, regardless of which app version used, will not support stereo audio, and will be saved as mono audio. 

This article covers:

• How to enable Allow users to select stereo audio in their client settings
  • Account
  • Group
  • User
• How to enable stereo audio in the Zoom desktop client

Prerequisites for enabling stereo audio

• Pro, Business, Education, or Enterprise account
• Account owner or admin privileges

How to enable Allow users to select stereo audio in their client settings

Account

To enable Allow users to select stereo audio in their client settings for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), verify that Allow users to select stereo audio in their client settings is enabled.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog box appears, click Turn On to verify the change.
6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable Allow users to select stereo audio in their client settings for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Groups.
3. Click the applicable group name from the list, then click the Meeting tab.
4. Under In Meeting (Advanced), verify that Allow users to select stereo audio in their client settings is enabled.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog box appears, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
6. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable Allow users to select stereo audio in their client settings for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), verify that Allow users to select stereo audio in their client settings is enabled.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

How to enable stereo audio in the Zoom desktop client

After signing out of the Zoom client and signing in again, the users (that you enabled this setting for) will now be able to select Stereo audio in their audio settings. 

1. Sign in to the Zoom desktop client.
2. Click your profile picture then click Settings .
3. Click Audio .
4. Under Audio Profile, select Original sound for musicians.
5. Select the Stereo audio check box.
   When you join a meeting or webinar from a computer, stereo audio will now be enabled when you turn on original sound.