You can upgrade your Zoom account and purchase additional licenses, products, or add-ons to get the most out of your Zoom experience. For a full list of plans and add-ons available for purchase, view our Plans and Pricing options.
When you upgrade, you must purchase licenses to assign to users on the account. Different plans have different license amounts, for example, the Business plan has a minimum of 10 licenses. While you can have an unlimited number of basic users on the account, licensed users are able to host meetings up to 30 hours in duration and enjoy many of Zoom’s advanced features. Learn more about Zoom user types.
Requirements for upgrading your account and add-ons
Account owner, admin, or a custom role with billing privileges
In the navigation menu, click Plans and Billing then Plan Management. Your current plan will indicate that you have a Zoom Workplace Basic plan.
In the current plan tile, click Upgrade to Pro. You will be redirected to the product checkout page. Note: If you want to upgrade to Business instead of Pro, you will have the option to do so on the product checkout page.
Select or enter the number of licensed users you want for this account. License count options depend on your plan type, so if you want a plan with more licenses, click Explore other plans and choose a plan to accommodate your needs.
(Optional) Scroll down to the Enhance your Zoom Experience section and select any additional products you want to purchase.
In the Order Summary section on the right, review your order details, then click Continue.
In the Sign In section on the left, ensure that you’re signed in to the correct account for the upgrade, or sign in to a different account if needed.
In the Address section, enter your billing address, then click Continue to Payment.
In the Payment Method section, choose from the available payment methods and complete the necessary steps for adding the chosen payment. If you’re paying with a credit or debit card, enter your credit card information. If you’re paying with a different method, you will be redirected to that service to authorize the billing agreement. Make sure that pop-ups aren’t blocked.
Click Place Order to complete your purchase. Your purchase is now complete and you will receive confirmation that your account was successfully upgraded.
Upgrade from Pro to Business
Customers on Pro plans can upgrade to Zoom’s Business plan for even more capabilities and user licenses. If you upgrade in the middle of a billing period, your account will be credited a prorated amount for the time remaining on your existing subscription, and you will be charged for the upgrade with the credit applied.
The Business plan requires a minimum of 10 licenses, so if you are only wanting to increase the number of participants you can have in a meeting, but do not need the Business plan (with the minimum of 10 licenses), you may want to consider purchasing the Large Meeting add-on instead.
To upgrade from a Pro to Business plan, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.
Troubleshoot common account upgrade issues
There are many reasons why you may be unable to make self-service adjustments to your plan. If you are having trouble upgrading your Zoom account, try the following actions:
Learn how to add or reduce the number of licenses on your account by editing your plan. If you want to add users and purchase additional licenses, Zoom will prorate the new licenses price plan for the remainder of the payment period so that it will renew on the original payment cycle. If you are reducing licenses, this change will occur at the end of your subscription term with no refund or credit. You will still have access to those licenses until the end of your subscription term.
To change the number of licenses on your account, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.
You cannot purchase the same add-on with different billing cycles. For example, you cannot purchase a Webinar 500 monthly and a Webinar 500 annually.
1-month products last exactly one month from the purchase date. When purchasing a monthly product, you will be billed a prorated amount based on your monthly billing cycle. The product will then renew for the full price on your next monthly billing date.
To purchase an add-on plan, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings. You can also follow these steps to purchase different licenses of the same add-on, for example, Webinar 500 and Webinar 1000. To do this, add the new plan to your cart instead of editing the existing plan.