My video/camera is not working on iOS
If your camera is not showing up during a meeting on your iOS device, follow the steps below to troubleshoot the issue.
Note: Your video will automatically turn off if you open another app or switch to the home screen while in a Zoom meeting.
How to troubleshoot camera/video not working on iOS
- If your camera is off, tap Start Video.
- Ensure that no other apps, such as the Camera app, are currently using your camera. Note: To see which apps are currently running, swipe up from the bottom of your screen or double-tap the Home button. To close the application, swipe up.
- Open the Settings app, then tap Zoom.
- Tap the Camera toggle to allow Zoom to access your camera.
- Restart your device.
If you are still experiencing camera issues, deleting and reinstalling the app might help.
For additional troubleshooting, submit a request to Zoom Support.