Changing the email associated with your account

You can change the email address associated with your Zoom account from your user profile. When you're signed in, you can view which sign-in methods are set up on the Profile page, under the Sign In section. It is possible to have more than one sign-in method, as well as having some of those disabled by an admin for the entire account. There are five sign-in methods that you can use to access Zoom: 

• Work Email: Standard email and password login unique to Zoom.
• Single Sign-On (SSO): Sign in with your company credentials. 
  Note: If your account uses Single Sign-On only, your email address will need to be changed in your Identity Provider (IdP) first, and then you can contact Zoom Support for assistance updating your Zoom account to the new email address.
• Apple: Sign in with authentication from your Apple account.
• Google: Sign in with authentication from your Google account. 
• Facebook: Sign in with authentication from your Facebook account.
  Note: If your profile uses the work email, Apple, Google, or Facebook login method, you can change your email address in Zoom. If you need to add an email address and password login to a Facebook, Apple, or Google login, learn how to link additional login methods.

If you need to change the account owner to another Zoom user, learn how to change the account owner.

 

Requirements for changing the sign-in email on your account

• An email address that does not already exist in Zoom

How to change the sign-in email if you do have access to the original email

When you change the sign-in email for your Zoom account, you will receive confirmation emails at your old email address and new email address to verify the change. You must confirm in both emails to change your email address, otherwise your Zoom account will continue to use your original email address.

Web portal

1. Sign in to the Zoom web portal. 
2. In the navigation menu, click Profile.
3. Under Sign In, click Edit next to Sign-In Email.
4. Enter the new email address.
5. Enter your password (for accounts with work email sign-in method). 
6. Click Save Changes.
   A confirmation email will be sent to your original email address asking you to confirm or deny the change. If you deny the change, you will be prompted to reset your password as a security precaution.
   Note: If you didn't receive the confirmation email, check your Spam folder and confirm that no-reply@zoom.us is allowed in your inbox.
7. In the confirmation email that was sent to your old address, click Confirm Change.
   Once you confirm the change, the Zoom web portal will open and prompt you to send a confirmation email to your new email address to verify the change.
8. In the Zoom web portal, click Send Now.
9. In the confirmation email that was sent to your new address, click Confirm Change.
   Once you confirm the change with your new email, the Zoom web portal will open and prompt you to enter a new password as a security precaution.

Free account

If you're on a Basic (free) account, you will need to create a new Zoom account.

Paid account

If you're on a paid account, complete the following steps:

1. Access the Contact the Zoom Support site.
2. Select Web Case, Chatbot, or Phone.
   Note: Support availability depends on your Zoom subscription or admin restrictions.
3. For Web Case, select Billing and Account Management.
4. Enter the following details:
   • Subject: Enter the subject of your request.
   • Description: Describe your request.
   • Request type: Select Account Management.
   • Add attachment: Provide a screenshot of the invoice for your subscription.
5. For Chat support, submit a screenshot of your subscription invoice to proceed with changing your email.
6. For Phone support, a screenshot of your subscription invoice must be submitted via email to proceed with the email change.