Zoom has implemented a one-time passcode (OTP) security feature, also known as a verification code, to mitigate account hijackings due to compromised or weak credentials and help keep your account more secure. An OTP is a time-sensitive verification code that is sent to your email inbox or a push notification on your device, which you must enter in Zoom to verify that it’s you. An example of when Zoom may send you an OTP is when it detects a suspicious login, such as from a different location or device than normal.
Note: This security feature applies to user accounts who use email and password as their sign-in method (as opposed to single sign-on, Google, Facebook, or Apple ID) and don’t have two-factor authentication (2FA) enabled.
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Zoom has detected a suspicious login, and to help keep your account secure, sends a verification code to your email or device that you must enter in Zoom to verify it's you.
Zoom will send an OTP code to your email or device if we detect a suspicious login which could be due to a user logging in from an unknown or rarely used location, method (web or Zoom client), browser, or device. You may also receive a verification code if you forgot your Zoom password and need to reset it.
If you received an email asking you to enter an OTP and you haven’t tried logging in, it could mean that someone else is trying to gain access to your account. We recommend you report this login to us by clicking the link in the email and changing your password. We also highly recommend enabling two-factor authentication (2FA) to further protect your account.
Zoom uses verification codes to help keep your account more secure.
If you are on a Basic (free) account, you cannot disable the OTP requirement, but you can switch your login method to use Google, Apple, or Facebook.
If you are on a Pro, Business, Enterprise, or Education (paid) account, you can choose any of the following options:
If you are not receiving the OTP emails in your inbox, search your spam folder as sometimes the emails end up there. Learn more about troubleshooting issues related to not receiving emails from Zoom.
If none of those steps resolve the issue, submit a request to Zoom Support.