System limitations for Zoom Events hosts


Zoom Events offers event management with many features, such as branded events hubs, registration and ticketing, and enhanced reporting. Some of these features have limitations based on maximum ticket capacity, Zoom Events licensing, payment methods, and so on.

You can also review the image and video specifications for Zoom Events hosts. Learn more about image and video specifications for Zoom Events hosts.

This article covers:

Prerequisites for Zoom Events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

Limitations for Zoom Events accounts

While access to Zoom Events is generally available worldwide, whether a user can register for and join an event, as well as the ability to host free and/or paid events, is determined by which country or region the user—host or attendee—is located in.

Learn more about geographic availability for Zoom Events and publishing available events in India.

Attendees

Before attendees join an event, they must register for all free and paid events. Access to Zoom Events, and whether attendees are able to register for a free or paid event, is determined by the country they are located in.

If enabled by the event organizer, users without a Zoom account can access and join a Zoom Event by using their email address.

Hosts

Similar to Zoom Webinars, you must have a Meetings license to purchase a Zoom Events license. Purchasing Zoom Events gets you everything you would get with a Zoom Webinars license, plus the added features.

Similar to Zoom Webinars capacity tiers, Zoom Events can support up to 100,000 attendees. Additionally, Production Studio and Simulive sessions support 100,000 attendees. For events with more than 10,000 people, contact sales.

During a Zoom Event:

Support for 100,000 attendees

Notes:

Zoom Events can support up to 100,000 attendees under these qualifications:

During a Zoom Event:

Use best practices for 100,000 attendees

Limitations for ticket capacity for Zoom Events

For free events, you can oversell tickets/registrations. Ticket capacity and registration capacity are not determined by your Zoom Events license—unless it's a paid event. 

The event ticket capacity depends on the number of attendees that your Zoom Events license allows. The maximum number of participants that your Zoom Meetings license allows has no effect on the event ticket capacity for your Zoom Events.

Limitations for event duration limit

Your meeting will automatically end based on the idle time, type of account, and the number of participants. These time limits apply to meetings and webinars regardless of the device used to start the meeting (client, app, or phone).

Limitations for event sessions

Lobby livestreamed sessions

Zoom Events can support all sessions that have opted to livestream to the lobby. There is no limit to the number of sessions to be livestreamed in the lobby concurrently.

However, at any given time, an attendee can only see up to 5 active livestreams in the lobby (with the option to scroll through the livestreams). Loading latency may incur when more than 5 livestreamed concurrent sessions are configured.

Note: Expo livestreaming sessions do not stream to the lobby and are excluded from the number of concurrent livestreamed lobby sessions.

Limitations for scheduling Zoom Events with PayPal

Zoom Event hosts can create and schedule paid events on any date.

When you create a paid event and PayPal is the online payment platform linked to your Zoom Events hub, your event's paid ticket registration will not be available for attendees until 28 days before your paid event is scheduled to start. For example, if a paid event begins on July 29, an attendee can only register for the event on July 1.

If your Zoom Events hub is linked to both a PayPal business and Stripe account, your event's paid ticket registration will not be available until 12 months before your paid event is scheduled to start.

Limitations for scheduling Zoom Events with Stripe

Zoom Event hosts can create and schedule paid events on any date.

Only the attendee paid ticket registration is limited for up to 12 months before a paid event is scheduled to start. For accounts outside the US, the attendee paid ticket registration will start within the next 89 days from the event publication date.

When you create a paid event and Stripe is the online payment platform linked to your Zoom Events hub, your event's paid ticket registration will not be available for attendees until 12 months before your event is scheduled to start.

If your Zoom Events hub is linked to both a Stripe and PayPal Business account, your event's paid ticket registration will also not be available for attendees until 12 months before your event is scheduled to start.

Limitations for multiple sessions events

The multiple sessions event type uses meetings and webinars to run a multi-day event that contains multiple tracks and multiple sessions. Multiple sessions events have the following limitations:

Co-editors

Event Configuration tab

Event Detail Page tab

Manage Registrants tab

In-session Branding tab

Sessions tab

Speakers tab

Exhibitors tab

Lobby tab

The event lobby has the following limitations:

Expo tab

Tickets and Registration tab

The Tickets and Registration section of the event creation flow has the following limitations:

Post Event tab

The Post Event tab has the following limitations:

Limitations for the Moderation tab

The Moderation tab for multiple sessions events has the following limitation:

Limitations for entering CSV file information for Zoom Events

Entering CSV file information for Zoom Events has the following limitations:

Limitations for the hub content library media

The hub content library has the following limitations: