Admins, supervisors, or agents can access the real-time analytics dashboard and historical reports directly in the Zoom desktop client.

Note: The dashboard and reports in the desktop client replicate the same interface and metrics as the dashboard and reports in the web portal. Learn more about the real-time analytics dashboard, historical reports. For definitions of metrics tracked, see the metrics glossaries for voice/video and chat/SMS.

Prerequisites for monitoring an active voice call

• Zoom desktop client for Windows or macOS, 5.9.3 or higher
• Pro, Business, or Education account
• Zoom Contact Center license
• Account owner, admin, supervisor, or agent role; or relevant privilege

How to access the real-time analytics dashboard and historical reports

1. Sign in to the Zoom desktop client.
2. Click the Contact Center tab.
3. In the left-side navigation menu, click Analytics.
4. Click the Real-Time or Historical tab.